We first make our habits, and then our habits make us.

1. We first make our habits, and then our habits make us. • John Dryden The Leadership 7

3. “Does your mentorship encourage people to have a better day?”

4. “Culture eats strategy for breakfast” Peter Drucker

6. EFFECTIVENESS VS EFFICIENCY

7. 4 Principles of Flight Thrust Drag Lift Gravity

8. Value? Goal? Attitude Skill Knowledge Belief?

9. X

12. Paradigm Shifting Principle 1

15. Emotional Bank A/C- Principle 2

16. EMOTIONAL BANK ACCOUNT

17. TRUST IS THE CURRENCY OF RELATIONSHIPS

18. DEPOSITS • Acknowledgement • Esteeming • Keeping commitments • Loyalty • Honesty

19. WITHDRAWALS • Breaking promises • Duplicity • Lying • Inconsistency • No Deposits

20. 1. Be Proactive INTERDEPENDENCE 2. Begin with the End in Mind 5. Seek first to understand, then to be understood Synergise 6. Public Victory 7. Sharpen the saw 3. Put First Things First Think Win-Win 4. INDEPENDENCE 4. Think Win Win 3. Put first things first Seek first to understand then to be understood Private Victory 1. Be Proactive 2 Begin with the End in mind 6. Synergise DEPENDENCE 7. Sharpen the Saw

21. HABIT 1 Be Proactive

22. FREEDOM TO CHOOSE HIGH LOW

23. CIRCLE INFLUENCE CONCERN

24. ABOVE THE LINE See It, Own It, Solve It, Do It BELOW THE LINE The Blame Game

25. THE STREET I walk down the street, There's a deep hole in the pavement, I fall in. I am lost...........I am hopeless. It isn't my fault, It takes forever to find a way out. I walk down the same street, There is a deep hole in the pavement, I pretend I don't see it. I fall in again. I can't believe I am in the same place. But it isn't my fault, It still takes a long time to get out. I walk down the same street, There is a deep hole in the pavement, I see it is there. I still fall in..........it's a habit. My eyes are open, I know where I am. It is my fault. I get out immediately. I walk down the same street. There is a deep hole in the pavement. I walk around it. I walk down another street. Portia Nelson

27. HABIT 2 Begin with the End in Mind

28. “To bring inspiration to every athlete* in the world.” “Saving people money so they can live better” “Creativity is our essence. We take chances. We exceed expectations. We help dreamers’ dream.” C C C A A A B B B

29. “MAKE PEOPLE HAPPY”

30. WHY IS OUR VISION SO IMPORTANT? “Creativity is our essence. We take chances. We exceed expectations. We help dreamers’ dream.” “Making People Happy” “Saving people money so they can live better” “To bring inspiration to every athlete* in the world.” 12X $ %

31. What’s important to you about life? Kairos Chronos Kairos Chronos

32. MISSION STATEMENT DETECTION 1 HEROS Traits EVALUATE Best of you? Inspire you? 2 GOALS Do, Have, Be MISSION Draft 3 ROLES Statement

33. HABIT 3 Put First Things First

34. NOT IMPORTANT IMPORTANT 2. 1. • Preparation • Prevention • Values clarification • Planning • Relationship building • True re-creation • Empowerment • Crisis • Pressing problems • Deadline-driven projects, meetings, preparations URGENT NOT URGENT 1 2 3. 4. 3 4 • Interruptions, some phone calls • Some email, some reports • Some meetings • Many proximate, pressing matters • Many popular activities • Trivia, busywork • Some phone calls • Time wasters • “Escape” activities • Irrelevant mail • Excessive TV/web browsing

35. It’s a new world … especially in southernCalifornia

36. NOT IMPORTANT IMPORTANT URGENT NOT URGENT HIGH PERFORMANCE ORGANISATIONS 1 2 65-80% 20-25% >1% 15% 3 4

37. Put first things first “Efficiency is doing it right, effectiveness is doing the right things.” Weekly planning in 2nd quadrant Goals Plans Roles Put it in your schedule Or Delegate Do right now. Urgent. Try to keep this box empty. Create systems to catch these things Make time. Useful and valuable work IMPORTANT YOU Dull tasks. Delegate. Find someone, for whom it matters Turn down. Pointless Timewasting NOT IMPORTANT URGENT NOT URGENT

39. HABIT 4 Think Win-Win

40. World Championship Hip WrestlingIt’s like arm wrestling but it’s not.

41. For ‘think win-win’ to be true, there must be mutual

42. HABIT 5 Seek 1st to understand then to be understood

44. The Habit of Empathic Communication Empathic Listening Attentive Listening Selective Listening Pretend Listening Ignoring

45. THE HABIT OF EMPATHIC COMMUNICATION • Repeat, verbatim, what was said • Rephrase content • Reflect feelings • Rephrase content and reflect feelings • Discern when not necessary or appropriate

46. HABIT 6 Synergise

47. “The whole is greater than the sum of its parts”

48. “At the heart of synergise is the principle of valuing differences.”

49. POT HOLES TO SYNERGY Jealousy Anxiety Anger Ego Fixation Fear

50. TWO LIONS IN HIS HEART • An elderly Zulu warrior was talking to his grandchild. • "It is though I have two lions in my heart," he said. "One is a vengeful creature seeking destruction andthe other is a compassionate, loving creature." "Which one will win?" asked the child."The one I feed" was his reply.