CLINIC EFFICIENCY WEBINAR #3: Using Data to Maximize Clinic Efficiency

1. August 23, 2017 CLINIC EFFICIENCY WEBINAR #3: Using Data to Maximize Clinic Efficiency Jennifer Kawatu, RN, MPH JSI Research & Training Institute, Inc.

2. Objectives By the end of the webinar, you will be able to: • Assess and monitor clinic efficiency using the Clinic Efficiency Data Guide and Clinic Efficiency Dashboard • Utilize Using Data to Increase Clinic Efficiency: A Quality Improvement Guide to implement a data-driven quality improvement plan • Identify at least three strategies to overcome common clinic efficiency challenges in the family planning setting

3. Quality Improvement Three steps to QI according to the QFP: • Determine which measures are needed • Collect information • Use the findings to make changes to improve quality https://www.cdc.gov/mmwr/pdf/rr/rr6304.pdf

4. CE Dashboard www.clinicefficiency.com Monitor clinic flow, productivity, and patient satisfaction CE Data Guide https://fpntc.org/training-and-resources/clinic-efficiency-data-guide How to collect clinic efficiency data, tips for entering and analyzing dashboard data CE Quality Improvement Guide https://fpntc.org/training-and-resources/using-data-to-increase-clinic-efficiency-a-quality-improvement-guide Tips, ideas, and strategies to improve performance on clinic efficiency indicators, links to additional resources

5. Clinic Efficiency Dashboard www.clinicefficiency.com

6. Three Aspects of Clinic Efficiency

7. Productivity

8. Collecting Productivity Data

9. Entering Productivity Data

10. Entering Productivity Data

11. Analyzing Productivity Data

12. Analyzing Productivity Data

13. Clinic Flow

14. Collecting Clinic Flow Data EHR versus Patient Visit Tracking Sheet

15. Collecting Clinic Flow Data

16. Collecting Clinic Flow Data

17. Collecting Clinic Flow Data STEPSvs. STOPS STEPS = distinct parts of the visit Examples: • Patient taken to exam room from waiting room. • MA takes vitals and history. • MA leaves exam room, patient undresses, waits. • Provider in exam room. Asks many of the same questions that MA asked. • Provider leaves room to look for supplies.

18. Collecting Clinic Flow Data STEPSvs. STOPS STEPS = distinct parts of the visit STOPS = patient movement during the visit Examples: Patient arrives and checks in at front desk Completes paperwork in waiting room Hands in paperwork to front desk Patient travel to bathroom Patient travel to scale in hallway Patient travel to lab for BP Patient travel to exam room Examples: • Patient taken to exam room from waiting room. • MA takes vitals and history. • MA leaves exam room, patient undresses, waits. • Provider in exam room. Asks many of the same questions that MA asked. • Provider leaves room to look for supplies.

19. Entering Clinic Flow Data

20. Analyzing Clinic Flow Data

21. Analyzing Clinic Flow Data

22. Patient Experience

23. Collecting and Entering Patient Experience Data

24. Collecting and Entering Patient Experience Data

25. Collecting and Entering Patient Experience Data

26. Patient Experience Improvement

27. Haven Health Center Case Study https://vimeo.com/125833547

28. Questions or comments? Please use the chat! Thank you! fpntc@jsi.com www.FPNTC.org