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How to Troubleshoot the QuickBooks Error Code H505?

In the H series, the error is generally triggered when the user tries to access the company file or other data from another computer and that system is not configured correctly for the hosting setting. So, when the QuickBooks Error Code h505 occurs, it displays the following message: "This company file is on another computer, and QuickBooks needs some help connecting.

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How to Troubleshoot the QuickBooks Error Code H505?

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  1. How to Troubleshoot the QuickBooks Error Code H505?

  2. We cannot know what might have caused an error while working with QuickBooks. It can be because of a single thing or a combination of various factors. But one crucial thing in this is to keep a calm mind while solving the error, as we don't want to trigger another error while resolving the current one. In the H series, the error is generally triggered when the user tries to access the company file or other data from another computer and that system is not configured correctly for the hosting setting.  So, when the QuickBooks Error Code h505 occurs, it displays the following message: "This company file is on another computer, and QuickBooks needs some help connecting." The reason behind QuickBooks error H505 triggers is when the user tries switching to the multi-user mode. So it's safe to say that something is blocking the multi-user connection between you and your server, which is generally a misconfiguration of the hosting system. 

  3. Various reasons that cause the QuickBooks Error Code h505 All the possible reason for this error is mentioned below • There is an issue in the hosting device configuration (which might be incorrect)  • The Domain Name Setting or DNS is configured incorrectly • The firewall or a third-party antivirus present on your system might be blocking it • It might disconnect the server and the workstation from one another • The database server manager was unable to find the host system IP address • The .nd file may be damaged or missing, or incorrect, which is accessible by the entire network Symptoms to Look for that will help you verify the QuickBooks Error Code h505 These signs will help you to identify the QuickBooks Error Code h505 quickly • You cannot switch from single user to multi-user mode. • You cannot access the company file that is present in the hosting system. • The QuickBooks application screen may shut down suddenly while you are working with it. • Your system will start to freeze momentarily at random times

  4. Solution to Fix the QuickBooks Error Code H505 Checkout the updated methods in order to resolve the QuickBooks error message H505. Method -1: Using the QuickBooks File Doctor The QuickBooks File Doctor utility is used to fix a wide range of error codes in the system.  • Go to Intuit's official website and download the QuickBooks Tool Hub program. • After that, install the application on the server system. Once it's finished, please open it • Navigate to the Company File Issues tab and click on QuickBooks File Doctor. It will start downloading on the system. After it finished downloading, run it • Select Repair both Company File and Network option, and it will fix all the errors • Try to re-access the files to see if the error is resolved

  5. Method-2: Check whether the Services are Running on your Server System • Press your keyboard's Win + R key to open the run command. • Type services.msc in the tab and click on enter • Locate the QuickBooksDBXX and then double click on it to open additional options. • Select the automatic for the startup type. • Ensure that the service is running or just getting started • Now click on the Recovery tab and select Restart the Service from the drop-down option for First Failure, Second Failure, and Subsequent Failure. • Click on Apply and then OK tab. • Now repeat the same process for QBCF Monitor Service also Method-3: Altering the System Firewall to Allow Exceptions The firewall might also be blocking your connection to the server, so it's essential to make sure that we create an exception for it

  6. Press the Win + R key on your keyboard to open the Run command. • Type control panel in it and hit enter. Control Panel will open up • Click on the firewall setting in the control panel. • In Firewall Settings, click on the Allow a Program option. Next, you will see an option name Add Program at the bottom. Click on it. • Now select your QuickBooks 20XX version in it, then add it to the exception list • Click on the OK button to save the changes and then close the control panel • Restart your system  Conclusion We hope that you resolved the QuickBooks multi-user error H505 and understand a little bit better about the H-series error so that next time you encounter one, you will better understand what went wrong or what triggered it. You are welcome to contact our QuickBooks enterprise error support experts for additional assistance at 1-800-615-2347. We won't keep you waiting and will be happy to assist you. For some other additional information, please connect with us through Live chat support option.

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