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Operations & Quality Management

Operations & Quality Management. MGT 655 DR. Coty Keller. The Course. What’s it about? Outcomes Class Methodology SMAC ideas Exam Teamwork tips How to succeed Access to professor. This course is about decisions. Operations function in a business “Business” is

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Operations & Quality Management

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  1. Operations & Quality Management MGT 655 DR. Coty Keller

  2. The Course • What’s it about? • Outcomes • Class Methodology • SMAC ideas • Exam • Teamwork tips • How to succeed • Access to professor MGT 655 - Dr. Coty Keller

  3. This course is about decisions • Operations function in a business • “Business” is • Private enterprise, large or small • Public or government agency • Not-for-profit organizations MGT 655 - Dr. Coty Keller

  4. Operation function’s role = providing the mission product and/service to the customer MGT 655 - Dr. Coty Keller

  5. Expanding Horizons • Why do managers from other functional areas need to know about operations? • Operations is the function that provides the firm’s goods/services to the customer • If you are not somehow connected to, and supporting this primary mission, you might be a candidate for downsizing MGT 655 - Dr. Coty Keller

  6. Types of Decisions • Strategic • Process • Quality • Capacity, location, and layout • Project Management • Supply chain MGT 655 - Dr. Coty Keller

  7. PERT/CPM Preference matrix Flow diagram Process chart Pareto chart Fishbone diagram Run diagrams Other quality tools (checklist, histogram, scatter diagram) Software MS Project PERT/CPM Loaded in college labs OM Explorer Excel spreadsheet templates On Student CD Loaded in College Labs Decision Tools MGT 655 - Dr. Coty Keller

  8. Outcomes • Course description • Graduate Management objectives • MGT 655 course objectives MGT 655 - Dr. Coty Keller

  9. The MGT 655 Course This course focuses on contemporary practices • Proven successful in the management of operations and quality. • Interdisciplinary approach - learn how operations relate throughout the whole business. • Emphasis on the service sector, with recognition of global competition. • Analysis of case studies and teamwork provide the framework for learning. MGT 655 - Dr. Coty Keller

  10. Graduate Management objectives • Increase competency as part of a management team • Develop any or all of the managerial abilities • Apply theoretical knowledge to real-world managerial situations • Involvement in the educational process as self-directed learners • Development of ethical behavior and social responsibility • Promote diversity MGT 655 - Dr. Coty Keller

  11. MGT 655 Objectives (1 of 2) • Formulate the operations strategy for a service organization, or a manufacturing firm. • Apply the latest process management concepts to real world situations • Learn the core principles of quality management and how to use quality toolson the job MGT 655 - Dr. Coty Keller

  12. More course outcomes (2 of 2) • Make effective choices about capacity, location and layout • Apply practices used in contemporary supply-chain management • Demonstrate an understanding of the project management process • Develop sustainable processes and supply chains that benefit society at large MGT 655 - Dr. Coty Keller

  13. Course Methodology MGT 655 - Dr. Coty Keller

  14. Course Methodology • Like all Graduate Management courses, you will be involved in class sessions, a project (SMAC) and exam activities • Class session activities will be team based, real world, and results oriented MGT 655 - Dr. Coty Keller

  15. Team Tasks - assigned during for each class session 1-6. Example • “Solve” the Pizza Wars case. • Present your team’s analysis • Grading criteria: • a. Accurate use of concepts from the reading, • b. Effective communications, • c. Following instructions MGT 655 - Dr. Coty Keller

  16. Team-building • History shows the most successful teams are those that invest time & energy to develop • Use the tips offered in the Gibbs booklet. • Use the insights you learned from your MBTI or Learning Style Inventory (LSI). • Review teambuilding insights learned in MGT 520 course MGT 655 - Dr. Coty Keller

  17. Course Projects (SMACs) • Individual or group (if group, can be with people from other campus) • Ideas for MGT 655 SMACs • Develop a new operations strategy for your organization. • Create a project management protocol for your organization. • Use MS project and/or PERT/CPM to plan a real word project. MGT 655 - Dr. Coty Keller

  18. More SMAC ideas • Develop a proposal for reorganizing an operations processes at your job • Implement Quality tools on your job • Propose a revision to your company's capacity, location or layout • Develop an outsource protocol • Create policy for dealing with your company's suppliers • Create a plan to improve your company’s environmental sustainability MGT 655 - Dr. Coty Keller

  19. Exam • You can best prepare for the exam during each class session • Exam questions relate directly to class activities and course objectives • A list of questions are posted in the exam guidance area of the course outline MGT 655 - Dr. Coty Keller

  20. MGT 655 - Dr. Coty Keller

  21. Advice: How to succeed • Plan your time • Do the work- prepare in advance for each task (see details in Agenda), • Pay special attention to team communications • Invest time and energy to develop your team • Work hard to apply the course concepts to the case situations, the project (SMAC) and the exam • Think critically, and • Communicate your analyses (class tasks, SMAC and exam) in an effective way MGT 655 - Dr. Coty Keller

  22. Access to Professor • Please post course questions in Course Question discussion forum (share with classmates) • Get me by email: wckeller@earthlink.net, • Want to talk by phone? Email me your phone number and time windows I can call you • Homepage http://faculty.sjcny.edu/~keller/ MGT 655 - Dr. Coty Keller

  23. What we covered What the course is about Outcomes Class Methodology SMAC ideas Exam Teamwork tips How to succeed Access to professor I am looking forward to working with you this semester Please do not hesitate to contact me if you have any questions or concerns (wckeller@earthlink.net or Course Question Discussion Forum) The End MGT 655 - Dr. Coty Keller

  24. The devil is in the Details • Navigate the course outline, especially • What you Need • Agenda • Find software and turn it on • OM explorer files • MS Project MGT 655 - Dr. Coty Keller

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