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IT as a Service

IT as a Service. A new IT delivery model. Agenda. NetEnrich Overview Unique Approach What We Do Why NetEnrich. NetEnrich Overview. NetEnrich Corporate Overview. Who we are?. Our Customers. Founded in 2003, headquartered in San Jose, CA Experiencing triple digit growth

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IT as a Service

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  1. IT as a Service A new IT delivery model

  2. Agenda • NetEnrich Overview • Unique Approach • What We Do • Why NetEnrich

  3. NetEnrich Overview

  4. NetEnrich Corporate Overview Who we are? Our Customers • Founded in 2003, headquartered in San Jose, CA • Experiencing triple digit growth • Successful history serving mid enterprises worldwide • Patented RIM technology • Global “follow the sun” NextGen NOCs in US, India & Japan • Strong management team • 170+ certified IT professionals • SAS 70 with ITIL based methodologies & processes • Gaining traction in the SMB space via MSPs/VARs

  5. Today’s Challenges Business Challenges IT Challenges • IT viewed as a cost center • IT lacks flexibility to adapt to rapid business changes • Global competition & customer base • SLAs are not aligned with business needs • Do we have sufficient IT resources to innovate business growth • Lack of sufficient transparency, visibility, and accountability • High employee turnover in key roles • Budgets are cut & requirements increased • Much of IT budget spent on routine maintenance & operation • High-value, internal IT staff performs routine tasks; not building key business apps & solving business problems • Internal IT skills mismatched for tasks at hand • Lack of well defined processes drives inefficiencies • Weak SLAs result in inefficiencies, poor performance & productivity • Unpredictable & inflexible pricing from vendors

  6. The NetEnrich IT as a Service View

  7. IT as a Service Transformation High Value & High Return CRM ERP Website Competitive Advantage Ecommerce Financials Customer Impact Collaboration Business Applications Business Intelligence Business Cycle Impact Server Mgmt Performance Mgmt Router Mgmt MS Exchange Mgmt Windows Mgmt Patch Mgmt Firewall Mgmt Business Continuity Scalable Cost Structure Applications Mgmt Network Security Audit Unix Mgmt MS SQL Mgmt Linux Mgmt Vulnerability Testing Proactive Processes Virus Protection Disaster recovery Backup Mgmt Fault Mgmt Oracle Mgmt Citrix Mgmt Intrusion Detection Software Distribution Network Mgmt Configuration Mgmt Switch Mgmt VMWare Mgmt Desktop/Laptop Mgmt IT as an Expense IT as an Asset AFTER NetEnrich BEFORE NetEnrich Strategic, Higher ROI Activities Routine Maintenance Activities

  8. NetEnrich – A Unique Approach

  9. NetEnrich a Unique Approach Tools are means to an end Total technology delivery Delivery depends on deployment Bigger footprint and higher TCO Large Enterprise footprint HP Open view / Tivoli / BMC etc. Technology People People & process driven Low/Zero technology Long term contracts All or nothing relationship e.g. IBM GS, EDS, CSC, ACS Large enterprise Focus Fortune 500 Enabling technology /leverage ITIL process driven Low risk & predictable delivery Flexible engagement models Right source IT functions Mid Market Enterprises $25M to $2Billion Revenues Technology, Process & People driven 24x7 remote IT management services

  10. Technology Assist Components Virtual Private Management Gateway VPMG NetEnrichService Delivery Framework • Access Control • Session Recording • Technology Augmentation • Unified globally distributed NOC • Best Practice Methodology • ITelligence

  11. NetEnrich VPMG Overview

  12. NetEnrich Services Delivery Framework

  13. Virtual Private Management

  14. NetEnrich Service Delivery Framework

  15. Unit Based Service Delivery Customer Customer Customer Service Delivery Team Service Delivery Team Service Delivery Team Service Delivery Manager Account Manager Service Delivery Manager Service Delivery Manager Account Manager Account Manager 170 Certified Professionals

  16. Service Offerings

  17. Flexible Engagement Options Monitor infrastructure, filter/de-duplicate alerts & escalate Monitor with SOP remediation, health checks & patching Infrastructure management & administration on all devices AppTone Services Business Application Support Architect & optimize IT infrastructure & operation based on best practices On-demand, fixed price services delivered with a predefined SLA

  18. Engagement Options

  19. Service Level Comparison

  20. Why NetEnrich

  21. Thank You

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