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National Training Center

ENROLLMENT INFORMATION

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National Training Center

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  1. ENROLLMENT INFORMATION Students may enroll in classes by contacting local distributors, or by contacting the Training Center directly. If enrollment is by distributors, the students will be considered enrolled when the distributor’s purchase order is received. If the student contacts the Training Center directly, then enrollment is confirmed when tuition is received by check, money order, or credit card. The National Training Center will mail to each student a letter confirming the class. Cancellations must be made 3 weeks prior to class or tuition is forfeited. ICP also reserves the right to cancel classes 3 weeks prior to the 1st day of class for any reason. Tuition for the week long technical and train-the-trainer classes is $525. Tuition for the two day sales and business classes is $275. All other prices are listed in the detailed description. Checks and money orders should be payable to International Comfort Products Corporation (USA). Credit cards or distributor P.O.’s can fax the registration form to (615) 248-8959. Send the registration form to: International Comfort Products * National Training Center * P.O. Box 3005 * LaVergne, TN 37086-3005 * Attn: Elaine-Training Coordinator. National Training Center RESIDENT TRAINING SCHEDULE Sept. 1, 2002 to Dec. 31, 2003 (Please check dates of classes as several have changed due to combined classes) REGISTRATION FORM Name_____________________Company ___________________ Address__________________ City_________ ST____ Zip______ Phone(_____)_____________ Fax (_____)__________________ Class(es) ____________________________________________ Class Date(s) __________________________________________ NATE Certification Testing: YES NO (Additional Fee) Transportation is the responsibility of the students. Hotel listings will be provided upon request. Payment Check to International Comfort Products $______ Options Visa/Master Card/Amex # ___________________ Name on Card________________ Ex Date______ Distributor P.O. # __________________________ Distributor Name:_________________ Number:___________ Contact Name:_______________________________________ CLASS DESCRIPTIONS, DATES AND ENROLLMENT INFORMATION FOR ICP RESIDENT HVAC CLASSES. International Comfort Products National Training Center P.O. Box 3005 14 Ingram Blvd. LaVergne, TN 37086-3005 Phone (615) 248-8941 Fax (615) 248-8959 Revised August 2002 Part # 401 06 1067 06

  2. Air Conditioning / Heat Pump Classes INTRO TO HEAT / AIR AIR CONDITIONING ADVANCED AIR CONDITIONING FUNDAMENTALS This course is designed for entry-level HVAC personnel. The course provides an overview of air conditioning fundamentals and includes topics such as heat, heat transfer, load calcula- tions, duct design, equipment selection, airflow, AC system components & operation, the refrig- eration cycle, gas heat system components & op- eration, heat pump system components & opera- tion, and electrical basics. Students will spend the majority of class in lecture, with several lab exercises. TUITION $525 CLASS DATES: Oct. 28-Nov. 1, 02 / Mar. 24-28, 03 Aug. 4-8, 03 / Oct. 27-31, 03 This course is designed for experienced service technicians and provides an overview of a/c electrical & mechanical troubleshooting. Discussions will include pressure/temperature, mechanical refrigeration cycle, metering devices, superheat/sub-cooling, compression ratio, charging, schematics, diagnosing and correcting mechanical & electrical problems. The course will include class discussion, lab exercises and computer simulation programs to help the student learn to troubleshoot and repair system problems faster and more accurately. Prerequisite: A/C Fundamentals TUITION $525 CLASS DATES: Feb. 24-28, 03 Mar. 31-Apr. 4, 03 June 23-27, 03 This course is designed for both novice and ex- perienced service technicians. The course provides an overview of A/C fundamentals and includes topics such as heat transfer, refrigeration cycle, AC com- ponents, system installation, air flow, mechanical & electrical operation, proper charging, startup, re- covery, evacuation, and mechanical & electrical troubleshooting. Through the use of classroom dis- cussion, lab exercises and computer simulation pro- grams,the student will learn to diagnose common operating and mechanical problems. TUITION $525 CLASS DATES: Sept. 16 – 20, 02 / Mar. 10-14, 03 May 12-16,03 / Sept. 15-19, 03 RESIDENTIAL LOAD CALCULATION COMMERCIAL LOAD CALCULATION COMMERCIAL EQUIPMENT FUNDAMENTALS Commercial load calculations are more time consum-ing and difficult to perform than residential loads when manual methods are used. Factors such as internal heat sources, infiltration, ventilation, occup-ancy, lighting, etc. must be accurately calculated to properly size equipment. This class familiarizes the student with using the ACCA certified Right-Comm-Load software, which enables the user to perform accurate commercial load calculations for an un-limited number of zones and/or units in minutes. TUITION $225 CLASS DATES: Oct. 24-25, 02 / Jan. 9-10, 03 May 8-9, 03 / Oct. 23-24, 03 Manual methods of load calculation, duct design and cost comparisons are time consuming and difficult to perform. The “Right-Suite” software package enables the user to perform these procedures in just minutes. This class familiarizes the student with using the ACCA certified “Right-J” load calculation and “Right-D” duct design programs and the “Right-$” cost comparison program contained in the “Right-Suite” package. TUITION $425 CLASS DATES: Oct. 21-23, 02 / Jan. 6-8, 03 May 5-7, 03 / Oct. 20-22, 03 This course was designed for the service tech who wants a better understanding of Commercial equipment. Topics discussed will include refrigerant piping for split system products, airflow and blower selection, economizer opera-tion and set-up. Wiring diagrams will be used to under-stand the sequence of operation and electrical trouble-shooting procedures. Exercises in class and lab will help reinforce the student’s knowledge. Students should have a basic understanding of the fundamentals of A/C & Heating as well as basic electrical knowledge. TUITION $425 CLASS DATES: Oct. 21-23, 02 / Jan. 6-8, 03 May 5-7, 03 / Oct. 20-22, 03 HEAT PUMP FUNDAMENTALS HEAT PUMP ADVANCED This course is designed for experienced service technicians who have a working knowledge of heat pump fundamentals and operation. Dis-cussions include: sizing, airflow, reading schematics, superheat/sub-cooling, diagnosing mechanical and electrical faults, and planning the correct solutions. This course includes classroom discussion, lab exercises and computer simulation programs for the student who desires to professionally troubleshoot and repair heat pump problems faster and more accurately. Prerequisite: H.P. Fundamentals or equivalent. TUITION $525 CLASS DATES: Oct. 7-11, 02 / Feb. 10-14, 03 / June 2-6, 03 Aug. 11-15, 03 / Oct. 6-10, 03 This class covers the basic fundamentals of heat pump systems including what a heat pump is, operation, components, theory, installation practices and basic trouble-shooting. The students use live equipment in our technical lab to properly test the performance for all modes of heat pump operation. They will utilize the equipment lab for checking system pressures and temperatures, super heat, sub cooling, blower speeds and air flow. Prerequisite: Astrong air conditioning background is essential for this course. TUITION $525 CLASS DATES: Nov. 11-15, 02 / Jan 27-31, 03 / Mar. 3-7, 03 July 28-Aug. 1, 03 / Nov. 10-14, 03

  3. Gas / Oil Furnace Classes GAS FURNACE FUNDAMENTALS This course is designed to provide an introduction to Gas Furnace Installation and Service. The course will cover: properties of fuel gases, principles of combustion, heat loss calculation, proper vent system sizing, requirements for combustion and ventilation air, proper gas pipe sizing, proper electrical connection considerations, principles of 80% and 90% gas furnaces, types of ignition systems, proper furnace startup procedures, service troubleshooting using wiring diagrams in class and lab situations. Written tests as well as lab exercises will be used to evaluate student performance. TUITION $ 525 CLASS DATES: Sept. 9-13, 02 / Nov. 4-8, 02 Jan. 13-17, 03 / Sept. 8-12, 03 / Nov. 3-7, 03 GAS FURNACE ADVANCED This course is designed to further enhance the knowledge of the technician. GF I should have been taken as a prerequisite. The students will learn proper duct sizing methods, airflow troubleshooting procedures, Two Stage heating operation, variable speed motor troubleshooting, identification or electrical components used in gas furnaces and their troubleshooting methods. Time will be spent on the operational characteristics of different ignition systems, their component parts, sequence of operation and trouble-shooting procedures. Written tests, lab exercises and computer simulation programs will be used to test and expand the technician’s skills. TUITION $ 525 CLASS DATES: Sept. 23-27, 02 / Nov. 18-22, 02 Jan. 20-24, 03 / Sept. 22-26, 03 / Nov. 17-21, 03 Other HVAC Classes ELECTRICAL DIAGRAMS The HVAC industry could not function without the electrical wiring diagram. From the concep-tion of the unit, through its design, manufacture, installation, operation, and service, the wiring diagram is a necessity. This class will cover the basics of electricity, the types of wiring dia-grams and their use, electrical symbols, and using wiring diagrams to understand system operation and troubleshooting. TUITION $ 425 CLASS DATES: April 7-9, 03 / Oct. 1-3, 03 COUNTER SERVICE A counter person must know HOW to sell. They also need to know WHAT to sell. This means understanding the language and needs of the HVACR customer. This class covers HVACR systems, components and operation for an in-depth understanding of the products used in the HVACR industry. Discussions will also cover part usage and possible substitution. TUITION $ 275 CLASS DATES: Dec. 11-12, 02 / Apr. 16-17, 03 Dec. 10-11, 03 ENVIROMAX – R410A RESIDENTIAL APPLICATION Today’s professional HVAC technician must under-stand the differences between R-410A and R-22. This class involves basic refrigeration theory, mech-anical refrigeration cycle, coils, diagnostics, charg-ing, piping and safety tips, all relating to R-410A. Understanding will assist the technician in properly troubleshooting the mechanical circuit of a system utilizing R-410A. TUITION $225 CLASS DATES: Sept. 30-Oct. 1,02 May 1 - 2, 03 / Sept. 29-30, 03 OIL FURNACE SERVICE If you are unfamiliar with the workings of an oil furnace or a gun type oil burner, or you need to know how to properly adjust and set one up, this course is for you. Students will become familiar with the combustion process in residential oil heating equipment. Students will learn the proper installation, startup, service, & trouble-shooting procedures. They will spend time in the equipment lab practicing combustion testing and adjustment procedures to improve the efficiency of the equipment. TUITION $ 525 CLASS DATES: Dec. 2-6, 02 / July 21-25, 03 / Dec. 1-5, 03 NATE CERTIFICATION It is the aim of every Service Technician to become skilled in his trade and to be able to show that skill. One way to demonstrate a high level of competency is to take the NATE Certification exams. It is the goal of the ICP Training Center to provide our students the opportunity to take this exam after completion of the various course sections that we offer. Exams will be available after completion of Gas Furnace I and II, A/C I and II and Heat Pump I and II for an additional fee.

  4. SALES AND BUSINESS MANAGEMENT CLASSES HVAC BUSINESS MANAGEMENT Two days of tips, exercises, statistics and formulas, designed to give you the edge over your competition. Included in the discussion are flat rate pricing, job pricing, labor rates, business growth, collections, gross margin vs. markup, labor burdens, overhead control, cash flow, sales commissions, service agreements and other topics to facilitate the growth of your bottom line profits. Stop losing money when pricing labor intensive jobs. This class is not a lecture, worksheets and examples will help you solve “real life” business problems. Start making more profit tomorrow by investing in your future today! TUITION $ 275 CLASS DATES: Oct. 28-29, 02 / Jan. 13-14, 03 April 7-8, 03 / May 22-23, 03 Aug. 4-5, 03 / Oct. 27-28, 03 DISTRIBUTOR SALES Long term relationships, not one time selling, is the key for successful distributor sales people. Be-come a Sales Consultant, and have your dealers looking forward to your calls, rather than avoiding them. The distributor sales class explores territory management, selling beyond price, handling com-mon objections, understanding problem customers and developing a meaningful sales presentation. A segment of the seminar also deals with helping your established dealers sell more, so you can sell them more! Get more, lose less and increase the sales of the dealers you have, are the focal points of this class! TUITION $ 275 CLASS DATES: Nov. 21-22, 02 / Feb. 13-14, 03 May 19-20, 03 / July 31-Aug. 1, 03 Nov. 20-21, 03 RESIDENTIAL DEALER SALES Once you learn that simple objections such as “I want to think it over”, “Your price is too high”, and “I want to get more bids” don’t end the sales presenta-tion, you will close more sales. The successful HVAC salesperson must let the customer know that a higher price represents more value for them. Learn how to get this point across in every step of the sales presen-tation. This is not a high pressure sales class! This is a class that helps you show the customer what they are getting for a little extra money. Think of how much time you would save if you could just close 10% more sales! TUITION $275 CLASS DATES: Oct. 31-Nov. 1, 02 / Jan 16-17, 03 April 10-11, 03 / June 2-3, 03 Aug. 7-8, 03 / Oct. 30-31, 02 COUNTER SALES In most cases, the person that has the most bearing on the customers attitude about the distributor is the counter person. Their abilities directly affect repeat sales, accessory sales and referral sales. This class is designed to hone the people, and selling skills of the professional counter person. Handling irate customers, overcoming price objections, building add on sales, dealing with difficult customers, determining hidden needs, getting the most from your time, and stressing customer service are among the topics for discussion in this hands on, two day workshop! TUITION $ 275 CLASS DATES: Dec. 9-10, 02 / April 14-15, 03 Dec. 8-9, 03 TRAIN-THE-TRAINER If you are responsible for leading meetings, train-ing sessions, or group presentations your future stu-dents will benefit if you attend this class. For 4 1/2 days you will learn the tips that facilitate adult learn-ing and reduce classroom boredom. Many instruc-tors make the mistake of imitating their high school teachers when teaching adults. The result is a boring lecture where little learning occurs. Difficult students, student participation, visual design, and using student knowledge are among the topics of discussion. Come prepared to show your stuff to a simulated audience! TUITION $ 525 CLASS DATES: Dec. 2-6, 02 / Feb. 24-28, 03 June 16-20, 03 / Dec. 1-5, 03 CUSTOMER RELATIONS FOR SERVICE TECHNICIANS If a tech makes 5 calls per day, 5 days per week, 48 weeks per year, they have 1200 opportunities to: * Explain why a higher price might be a better price. * Save an irate customer you would have lost. * Sell accessories to customers who want them. * Get your company a ton of referral customers. ARE THEY READY? TUITION $ 275 CLASS DATES: Dec. 12-13, 02 / June 5-6, 03 Dec. 11-12, 03

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