2015 and Beyond: Supervisor Expectations

1. 2015 and Beyond: Supervisor Expectations Cornell University Facilities Services February 2015

2. Agenda • Mission and Vision (Kelley 10 minutes) • Alignment of goals: Cornell University  Facilities Services  Department  Individual (Kelley 20 minutes) • Our Values (Kelley 15 minutes) • Our Culture (FS HR 15 minutes) • The Big 3 Expectations • Managing Priorities (FS HR 5 minutes) • Staff Development (FS HR 10 minutes) • Diversity and Inclusion (FS HR 10 minutes) • Take-aways (5 minutes) Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

3. CORNELL’S Mission “I would found an institution where any person can find instruction in any study.” Ezra Cornell, 1868 CORNELL’S MISSION - Cornell's mission is to discover, preserve, and disseminate knowledge; produce creative work; and promote a culture of broad inquiry throughout and beyond the Cornell community. Cornell also aims, through public service, to enhance the lives and livelihoods of our students, the people of New York, and others around the world. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

4. Visions • Visions should be set based on what success would look like a number of years from now, when you have accomplished your greatest goals and aspirations for the place • Visions should reflect BHAGs (big, hairy, audacious goals), not successes you are sure you can achieve Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

5. Examples of visions Merck Amazon Our vision is to be the earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy on line. • We make a difference in the lives of people globally through our innovative medicines, vaccines, and consumer health ands animal products. We aspire to be the best healthcare company in the world and are dedicated to providing leading innovations and solutions for tomorrow. Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

6. Cornell’s vision Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors Cornell University will be widely recognized as a top-ten research university in the world, and a model university for the interweaving of liberal education and fundamental knowledge with practical education and impact on societal and world problems.

7. Facilities services Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors MISSION – Create and steward a dynamic environment in support of the University’s mission. VISION – Accelerate the transformation of the University into a world recognized model of excellence, innovation, and sustainability.

8. Goal Alignment

9. 2015 – 2018 Strategy map http://www.fs.cornell.edu/strategic_plan/default.cfm Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

10. Our Values University Values Facilities Services Values

11. Values Project We conducted a poll around the Division and asked people about our values and here is what we found: • “Trust, Respect, and Integrity you can’t really have any of them without having all of them. The highest of the two values are Integrity and Respect. By demonstrating Integrity and Respect, one can’t help but instill a sense of Trust; with a lack of Integrity or Respect, one will generate Mistrust. This is how I approach my work, and, my life.” • “Excellence, striving to perform our functions at a high level of quality and effort.” • “Achieving Excellence without Integrity or Respect is an unworthy pursuit.” • “I believe my biggest value is “Respect”. I treat others as I would like to be treated and believe it is important for everyone to do the same. We are all on the same team here, right? I find it very hard to work with someone who treats me as if I am beneath them in some way. We are all people just trying to do a good job!”

12. Our Culture – Small group discussion • What aspects of the FS culture are going well? • What could be improved? • How do you, as FS supervisors, influence the culture? • What tools do you need, as FS supervisors, to positively influence the culture? Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

13. The big 3 expectations

14. Managing Your Priorities – Where is your focus? Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

15. Why staff development? Look at Retirement eligibility Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

16. Staff development – Who’s responsibility is it?

17. Your role in Developing STaff • Don’t hold onto your top performers – they are ourfuture • Spend the most time on your high performers, not your low performers • Encourage your direct reports to take initiative • Provide resources and direction • Consider rotational assignments • Plan for the future – make a succession plan • Setup informal mentorships • Talk about development with your direct reports at least quarterly, not just once/year Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

18. Diversity and inclusion • What it looks like • Facilities Towards New Destinations • Facilities Career Exploration Event • Talking Circles Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

19. FS Supervisor playing field Skills for Success Inclusion FS Values Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors

20. Take-aways • Record how much time you are LEADING vs. MANAGING vs. DOING • Read and take the quiz – “Managers – The New Super Food?” • Bring your results to the next session for discussion and talk with your peers about your findings in the meantime Cornell University Facilities Services - Refreshing Management Skills for Facilities Services Supervisors