1 / 23

The Significance of Language and Nonverbal Communication in Everyday Life

Explore the importance of language and nonverbal communication in our lives, including gestures, posture, vocal inflections, and eye contact. Understand the functions and rules of nonverbal communication and learn effective verbal and nonverbal communication techniques. Discover the impact of technology on communication patterns.

barnettj
Télécharger la présentation

The Significance of Language and Nonverbal Communication in Everyday Life

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 4: Language, Verbal & Non Verbal Communication

  2. Language is Important Language has resulted in imprisonment, death threats, murder What would you life be like without language or non-verbal communication?

  3. Language is Important Be purposeful in your language choice Including gestures, posture, vocal inflections, eye contact Gestures hold different meanings

  4. Language Defined Phonemes – sounds of language Syntax – grammatical structure of language Semantics – meanings of words Denotative – object word refers to Connotative – emotional meaning of word Contextual meaning – word meaning shaped by places and people Figurative language – “raining cats and dogs” Pragmatics – appropriateness of your language for setting/relationship

  5. Principles of Verbal Communication All languages have value Everyone speak a dialect Words don’t mean the same thing to all people Recognize variations in how spoken language is used across cultures Follow suggestions for effective verbal communication to achieve “shared understanding”

  6. Guidelines for Effective Verbal Communication Be Willing to Share Establishing trust, minimizing understanding, encouraging openness Use Specific Language Just because the idea is clear to you… Potential for misunderstanding increases when you use general instead of specific language

  7. Nonverbal Communication in the Workplace What do the nonverbal behaviors in each of these pictures indicate about the situation? How can you know what might be occurring when there are not any words being spoken?

  8. The Significance of Nonverbal Communication • It conveys meaning • Anywhere from 65-93% of the meaning of a message lies in the nonverbal aspect • It reflects the unspoken • Nonverbal behaviors can “leak” true feelings

  9. Functions and Rules of Nonverbal Communication The functions: • Complement • Contradict • Regulate • Substitute The rules: • Do you know the rules? How do you know them?

  10. Proxemics – the study of the use of space to communicate • Personal space • Intimate – 0 to 18 inches • Personal – 18 inches to 4 feet • Social – 4 to 12 feet • Public – 12 feet and beyond • Semi-fixed space • How movable objects are arranged in a space • An object’s size, type, expense, etc can all send messages

  11. Proxemics How might seating arrangements play a part in each of these pictures? What can you tell about each of these situations and the people from the nonverbal messages?

  12. Kinesics – the study of body movement • Gesture types: • Emblems and illustrators • Regulators and adaptors • Posture reveals: • Relationships and status • Gender differences and emotional state • Facial expression characterized by: • Culture, gender, and age

  13. Kinesics What might kinesics reveal about this picture?

  14. Oculesics – the study of eye behavior Eye movement • Influenced by culture, gender, and age • Conveys interest • Regulates conversation • Establishes credibility • Americans typically prefer “soft” eye contact • Asian cultures typically prefer very little eye contact

  15. Haptics – the study of touch as used to communicate • What are the touch norms at your university or college? • How do you express emotions through touch? • Hug, pat on the back, slap on the face

  16. How is touch used in a business and professional context?

  17. Vocalics – the study of the use of the voice to convey meaning • Regulates conversation • Vocal cues • Turn taking • Helps interpret oral communication • Volume • Pitch • Rate

  18. Chronemics – the study of time usage in communication • How we regulate interactions • How we treat others – “wait time” • How we prioritize

  19. Objectics – the study of how objects influence communication What might clothes communicate about these people?

  20. Nonverbal Communication in the Workplace Remember: Actions sell louder than words!

  21. Nonverbal Communication in Business • Important nonverbal behaviors in business context: • Shaking hands • Eye contact and smiling • Removing desks and tables as barriers • Using the voice effectively • Matching time orientations • Nodding your head • Avoiding nervous gestures • Stop talking and listen • Pacing toward “low and slow”

  22. Guidelines for Effective Nonverbal Communication You cannot read people “like a book” Consider your nonverbal messages Recognize the impact status and power have Observe nonverbal messages in clusters Be cautious when generalizing the meaning of nonverbal cues

  23. Language and Technology Receivers can’t observe important elements Tone of voice Facial expression Body posture New language has emerged with email, IMs

More Related