1 / 37

MECOMS Overview LLP Bulgaria

MECOMS Overview LLP Bulgaria. MECOMS evolution. Contract Mgmt Billing Basic CRM. Workflow. Extranets Messaging. ERP CRM. Metering data management. 1997. 1999. 2000. 2002. 2006. Natural evolution Build on existing and proven Core MECOMS . Market Challenges. Liberalization.

bart
Télécharger la présentation

MECOMS Overview LLP Bulgaria

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MECOMS OverviewLLP Bulgaria

  2. MECOMS evolution Contract Mgmt Billing Basic CRM Workflow Extranets Messaging ERP CRM Metering data management 1997 1999 2000 2002 2006 • Natural evolution • Build on existing and proven Core MECOMS

  3. Market Challenges Liberalization Customer Service Focus Lean Management Need for Management Info Pressure on Cost of Service De-regulation Need for Flexibility Regulator control Integral Water Cycle Ever Changing processes

  4. Key elements Multi – product - utility Electricity Water Gas • Modular • Utility Company “ERP” • End-to-End Solution • Focus on Business process automation • EAI Layer • Scalable • Simple to Complex • metering configurations • Simple to Complex Contracts • Supporting + 10 miljnetusers Others.. Heat quality • Flexible • For Non-Liberalised and Liberalised market • Workflow driven business processes • Focus on Business Process Monitoring/Data warehouse

  5. Market segment

  6. Value Chain Metering data Invoice Production Metering Company Supplier Balance Responsible Distribution/Transport Grid Operator

  7. MECOMS Industry Solution

  8. Scalability • Small • 250 smartmeter • 1 server • Medium • 600k customers • 6 CPU server • Large • Up to 2.5 M customers • Country wide • Over 7 M customers • Clustered and Distributed servers

  9. Liberalized vs. non-liberalized processes Non Liberalized Market

  10. MECOMS Quality Assurance • Microsoft Gold Partner • MBS Certified • PABS service plan • ISV certification track • Ferranti QMS (Practices & Methodology)

  11. Microsoft Dynamics Layered Structure Customer Implementation Partner Functionality

  12. Technology Stack

  13. MECOMS - Business Blue Prints Business Process Management

  14. MECOMS Architecture Read Treat Bill Cash Meter Smart Metering Validation Contract Management AMR-MMR Pre-Processor Billing Consumption Data Export Calculation IVR/CTI Ax Finance Self Service OCR Allocation Reconciliation Data Collection Collection Data to Market Parties PDA Forward Balancing Forecasting Printshop EDI Data from Other Parties/ Systems Trading Exports Import MECOMS EUCA (Energy & Utilities Community Architecture) Netusers – Devices - Locations Messaging Workflow Call Center Service Management CRM Asset Management Extranet Sales Marketing Mobile Workforce Customer Partner Information Worker Elements BI Business ProcessMgmt Portal Reporting Services Office Integration Mail Integration

  15. Read Meter Read • Modules available: • Smart Metering • AutomaticMetering • ManualMeter Reading • Self Services • Interfaces (MV90, DAMOS, Görlitz, …) • EDI/EDINE/XML type interface Smart Metering Consumption Data AMR-MMR Pre-Processor IVR/CTI Self Service Data Collection OCR PDA Data from Other Parties/ Systems EDI/EDINE Import

  16. Smart Metering & MECOMS: SMCB (AMI)

  17. Treat • Handling of measurement / consumption data • Validation • Plausibility Check • Meter history • Validation rules • Modification of data • Validation of index (MMR) and counter values (AMR) • Validation of calculated consumptions • Graphical validation • Rectification, estimation • Calculation • Allocation & Reconciliation • Balancing & Forecasting • Trading Treat Validation Calculation Allocation Reconciliation Balancing Forecasting Trading

  18. Contract, Billing & Collection Management • Billing • Contract Management • Invoice Printing • Collection Management • AutomaticMatching • ManualMatching Bill Cash Contract Management Billing Export / Forward Ax Finance Collection

  19. Forward • Data Export • Formats: XML, CSV, EDI, … • Methods: FTP, VAN, … • Intervals: hourly, daily, … Forward Printshop Data to Market Parties Exports

  20. Main concepts and their relations Master Data Contract & Billing Information Market Party Information Contract Contract Quotation Account Type Address Market Parties Connection Type Product Business Parties Net Users Invoice Connection Item Metering Information Device Tariff Formula Counters Blueprints Device Readability Certificate Meter Reading Certificate Collection Register Mappings Meter Reading Methods Supporting Information Consumption Information Source Data Index Values Validation Issues Counter Values Calculated Values CRM Activities Consumption Process Logging SLP Parameters Group Management

  21. CRM, Asset Management, Extranets • CRM • Sales & Marketing • Service Management • Mobile Work Force • Contact Management (Call Center) • Meter Asset Management • Partner & Customer Extranets • EPP, EBP, Self-service, … Call Center CRM Service Management Asset Management Extranet Sales Marketing Mobile Workforce Customer Partner

  22. Information Worker Elements • Information Worker Interface • Business Intelligence (BI) • Company Performance Measurements • Cost-to-Serve Analysis • Business Process Management • Portal • Reporting Services • Office Integration • Mail • Standard Tools Information Worker Elements BI Business Process Mgmt Portal Reporting Services Office Integration Mail Integration

  23. Essent Measurement Data Company • Who • One of the Major Dutch utilities also active outside Nl. • Essent Network, Supply/Services water chain. • > 4.000.000 Customers (G + E) • 11.000 Staff • Business Challenges • Measurement Data Company – Deals with Gathering Validation, Distribution of Measurement Data. • Be a Leader in the Roll Out of Smart Metering • Focus on low cost of Service • Handling large amount of measurement data • Flexibility / agility – essential to keep up with the unstable and changing market model and messages interfaces between parties

  24. Essent Measurement Data Company EDSN Network Switches Switches New Connections ….. New Connections ….. Distribution Grid Operator Supplier System Customers Smart Meter Reading Call Center Request Consumption data Metering Data Request CRM Request Validation Messaging Validation Calculation Messaging Historical Dump New Customer Connection Master Data Repository Measurement Data Repository Process Orechestration (Bizztalk) Periodic Consumption data OutsourcedManual Meter Reader Essent TIBO EAI BUS Standard Data TMR-II Portal SLP’s Caloric Values Information Portal for all Market Parties

  25. Waternet • Who • Municipal Water company for “Greater Amsterdam” • Integral Water Company – Covering the Complete water chain. • +400.000 Connections many unmetered • Business Challenges • Easy of use System – to replace SAP • High turnaround rate of Call Center Staff and steep learning curve of SAP-ISU • Flexible system that should be capable of handling • Complex • Many Move in / Move outs and housing companies resulting in complex billing • Municipal Taxes

  26. Waternet Enterprise Architecture Site Visits Inquiries Customers Invoice Print shop Measurement Data External Collection Agent MECOMS SCOPE Self Service Portal PTI Validation Measurement Data Mgmt Billing Standing Orders Bank Pay- ments Master Data Mgmt CRM Collections Call Center Service Staff Ilias Coda Local Council Tax Authorities Connections Financials

  27. HVC • Who • Owned by 55 Municipals • Waste Handler by burning, Composting … • Energy producer • Energy Supplier – BR – Producer – Roles • Business Challenges • Flexibility of system to align with ever changing business needs • Low maintenance • One Solution covering all Business Processes • Maximum service formunicipalitybilling • Deliver MECOMS in ASP model to othersmallsuppliers in NL

  28. HVC Enterprise Architecture Measurement Master Data Customers Switches Complaints / Questions Invoice Printer Call Center MECOMS SCOPE CRM Bank Messaging Validation Master Data Repos ContractManagement Standing Orders Data Collection Forecasting Measurement Data Repos Billing Pay- ments PIMS Fis4all Energy Production PV-Ned Payroll Financials

  29. SPE • Who • SPE is the second largest player in the Belgian energy market • Turnover of approximately 2 billion euros , Top 30 of the largest Belgian companies • > 1.500.000 Customers (G + E) • 1.000 Employees • Business Challenges • Efficient settlement process for the grid fee invoices • Better supportive systems for the control and settlement of the grid fee invoices • Reporting for correct financial information on grid fee settlement • Success Factors • Reduced operational costs, reduced financial provisions to hedge the risks of unclear positions. • Shortened settlement cycle: • Time to handle an exception. • Time to have final and irrevocable settlement. • Align and synchronize the settlement information to track and eliminates financial leakages.

  30. SPE Enterprise Architecture Connections Customers MECOMS SCOPE Gridfee Settlement Paper Invoices Messaging Master Data Repos Porthus VAN Booking Portfolio Gridfee Settlement Measurement Data Repos Payable Validation Reporting MigrationFiles

  31. Scholt • Who • Smallenergysupplier • Veryfocusedonspecificcustomer types • History in industrialcooling sector • Focus onclusteredcustomers • Business Challenges • Unique billing model • Service is key • Smallplayerwith a high need to differentiate • Customer segment requires a specificapproach • Jack of all trades employees • Cash flow – Credit Insurance

  32. Scholt Enterprise Architecture Measurement Master Data Customers Switches Complaints / Questions Invoice MECOMS SCOPE Printer Call Center CRM Bank Messaging Validation Master Data Repos ContractManagement Standing Orders Data Collection Balancing Measurement Data Repos Billing Pay- ments Forecasting CCEMS Atradius Financials FuturesExchange DayAhead Credit Insurance

  33. Nidera • Who • Trading Company • Startingactivity in energy-trading and supply • Belgium / Netherlands • Business Challenges • Lookingforhub-application, multi-country and multi-role • SupportedFunctions • Measurement Data aggregation • Data validation and collection (messaging: EDIEL + EDINE) • Data distribution (communication hub conversion + distribution + monitoring EDI messages) (programs) • Measurement Data forwarding (Messaging including EDI, XML) • Customer Relationship Management for connection register • Interfacing to various systems in the landscape

  34. Nidera Architecture Customers MECOMS SCOPE Limited CRM Messaging Validation Master Data Repos Export Master Data Loader Data Collection Other systems Calculation Measurement Data Repos EDILoader EDI Data extraction & analysis

  35. RWE Netherlands • Who • Energy Supplier in Dutch Market (e-g) • Focusing on large customers (B2B) • Business Challenges • Looking for flexible solution in order to address individual, creative B2B contracts • SupportedFunctions • Metering Data collection using the EDI Messaging network • Customer Relationship Management • Switch process for Customers • Validation / estimation of consumptions • Call Center Functionality for customer service • Contract Management • Customer Relationship Management for Quotations • Billing for complex configurations of large consumers (B2B)

  36. RWE NetherlandsArchitecture Measurement Master Data Customers Switches Complaints / Questions Invoice MECOMS SCOPE Printer Call Center CRM BELVIS Messaging Master Data Repos Billing EDINE EBIS Data Collection Invoices – GL / Banking CSV Upload Measurement Data Repos ContractManagement MSCONSAMR / MMR Data VETO Contract Management

  37. MECOMS References

More Related