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Solution Based Approach : : : : : Building relationships through partnerships

Solution Based Approach : : : : : Building relationships through partnerships. www.sbainfo.in. About Us. Recognitions for growth: Offering IT services & Solutions since 1991 VMware Enterprise Partner NetApp Silver Partner IBM Advance Partner

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Solution Based Approach : : : : : Building relationships through partnerships

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  1. Solution Based Approach : : : : : Building relationships through partnerships www.sbainfo.in

  2. About Us Recognitions for growth: • Offering IT services & Solutions since 1991 • VMware Enterprise Partner • NetApp Silver Partner • IBM Advance Partner • Cisco Registered Partner specialized in network infrastructure Stable & Track Record: • Consistent growth rate of 40% YoY in revenues • 98% customer retention • 80% businesses are references and repeat in nature • Our DNA: • Tech Support focused services • Focus on serving Technology • Leaders • Long term, valued partnership • Process & innovation driven

  3. Our Partners

  4. Our Clientele

  5. Solution Portfolio • Virtualization & Consolidation • Messaging & Collaboration • Data Protection • Information Security • Networking

  6. Virtualization & Consolidation • Server, Desktop & Application Virtualization • Technology adoption recommendations • Compute, Storage and Network Solutions • Migrations & On going support • High Level consulting and planning • Business objective focused migration expertise • P2V Migration based on customer requirements and licensing options • Contingency Planning, Design, Implementation, Deployment • Dedicated support ensuring implemented projects protect their business interests • Private Cloud Adoption, Self Service Portals and Chargeback Mechanism

  7. Messaging & Collaboration • Simplified Messaging & Collaboration Solution • Enhancing Communication within and External to Organization • Delivery as On Premise or Hosted Services • MS Exchange, Zimbra, IBM Lotus Notes , Google Apps • Unified Communication Solution with Voice and Video Integration • Complimenting solution – Email Archival, Email Security, Single Sign-on etc

  8. Information Security • Securing IT Assets & Safe Guarding against Threats • Network, Host and End Point Protection • Threat Vectors to include • Applications , Users , Hackers • Protection against • Data Leak, Data Corruption , Network outage • Prevention Technologies • DLP • SIEM • IPS / IDS • Web & Email Gateway • Firewall & VPN

  9. Data Protection • Data Backup, Archival and Recovery • Disk to Disk, D2D2T, Far Site / Offsite Backups • Archival Solution • Compliance or Process Needs • Faster Restoration • Disaster Recovery Solutions • Customer Owned / Hosted DR Sites • Rule Book Automation

  10. Networking • Experts in Plan, Design, Implement, Manage Networking • Layer 2 to Layer 7 Networking • Enterprise Secured Wireless Solutions • Switching, Routing, Layer4-7 Application Accelerators, Load balancers, Secured Application Access

  11. Services Portfolio • Managed Services • IT Infrastructure Monitoring and • Management • Network Infrastructure Monitoring • and Management • Day 2 Support (Extended NOC • Services) • Information Security • Professional Services • Consulting • Implementation • Migration/Integration

  12. Services Portfolio – Managed Services Day 2 Support (Extended NOC Services) Level 1, 2 & 3 Support Information Security Data Loss Prevention (DLP) Security Information & Event Management (SIEM) Unified Threat Management IDS & IPS Signature Management QOS ( Quality of Services) Deep Packet Inspection Reporting & Analysis VPN Security & Port Management Virtual private Network security Encryption and Authentication Manage and block ports IT Infrastructure (Extended Support) Application Monitoring & Management Asset Management Data Center Monitoring & Management Desktop Management Messaging & Collaboration Server Monitoring & Management Storage Management Virtualization & Consolidation Network Infrastructure (Back-end Support) Unified Communications Design Support & Remote Provisioning Converged Network Design & Support Reactive Network Support (Level 1, 2 & 3 Support)

  13. Technical Support Augmentation Process Client Central Office Customer A Location NMS System Customer B Location VPN Tunnels to Central Office SBA Network Operations Center VPN Tunnel to NOC NMS Backup VPN Connectivity To Central NOC- Internet Sonic Wall NMS Tool & Service Desk used by SBA & Client Each customer network is connected to the SBA NOC through a secure VPN connection, limiting SNMP and ICMP traffic.

  14. NOC Process Overview

  15. Priority Levels *(Excluding Travelling time if involved) ** (Workaround for an issue or that the problem can be reopened) *** (Permanent solution. Will not require to reopen the problem)

  16. Support Levels • Level 1 Support • Monitor, Verify and Notify Alarms • Trouble ticket management through Service Desk • Basic hardware troubleshooting through NMS • Escalation management • Level 2 Support • Support for IPT, IP, AVVID, WAN, VPN Networks • Diagnose, troubleshoot and resolve complex problems • Work with vendors • Configuration management • Patch and Standard Change management • Level 3 Support • Advanced support for end-to-end internetworking issues • Diagnose, troubleshoot and resolve highly complex problems • Expert engineers work solution with hardware/software vendors, • 3rd party service providers etc • Root cause analysis

  17. Extended Support Options • Resource/Device Based (Dedicated resource): • Engineers Level 1/2/3, as required • Shared NOC Infrastructure • Synchronization with client’s Level 3 Engineers • Fixed Time/Task based (Dark Hours/Weekends/Day): • Shared engineers Level 1/2/3, as required • Shared NOC Infrastructure • Shift Hand off-Take off process with client’s NOC • Service desk shared with client’s support engineers • 24x7 Total Support: • Dedicated Engineers Level 1/2/3 • Dedicated NOC Infrastructure • Synchronization with client’s Level 3 engineers

  18. Shift Hand Off – Take Off Process • Outgoing Shift Tasks: • Highlight all major priority incidents in the handoff sheet • Prepare schedule activity and maintenance for next incoming shift • Prepare Shift activity report • Incoming Shift Tasks: • Sign on and decide the handling of incidents • Allocate analysts for the schedule activity and maintenance • Shift Lead decides engineer and task allocation Shift Changeover flow Shift handoff form preparation 30 minutes to new shift Shift handoff takeoff meeting 10 minutes to new shift Shift Takeover signoff and mail sent 5 minutes of new shift

  19. Transition Process Knowledge Transfer Stabilize Process Program Plan Layout Transition >> Current Environment Study >> Initial Engagement Plan >> Plans for Knowledge Transfer Phase >> Study Previous Problems >> Identify externals & Dependencies >> Understand present Infrastructure >> Understand Technologies Used >> Understand current process and SLA & Escalation Matrices >> Quality Process >> Security Process >> Reporting Procedures >> Ramp up as per Schedule >> Process Transition >> Establish Performance Parameters >> Reporting >> Ensuring SLA Parameters are met >> Backup Plan >> Finalize Process & Quality guide book in line with SLA >> Implementation of all processes across all technologies >> Set up Project Manager >> Project Management >> Risk Management

  20. Professional Services - Consulting Plan • Active Directory • Back-up & Disaster Recovery • Cisco Networks • Cloud Solutions • Data Center • Messaging & Collaboration • Networks • Security - SIEM, DLP, IDS &IPS Signature Management, VPN Security • SharePoint • Unified Communications • Virtualization & Consolidation Design Migration Implementation

  21. Professional Services – Implementation& Migration

  22. Data Center Services & Support

  23. Multi Vendor Technologies • Cisco • Unified communications • wireless • Contact Center • MPLS/ VPN • Security • Virtualization • VMware • Hyper V • Microsoft • Active Directory Services • Exchange Server • SharePoint • HyperV • NMS Tools • Kaseya • Tivoli • HP Openview • Solarwinds • N-Able • IT 360 • Nagios • Storage • EMC • Netapp • IBM • HP • Hitachi • Citrix • Xen Desktop • Xen Server • Opencloud

  24. Partnership Benefits • Capabilities • Scalable & skilled talent pool • Quality & secured Infrastructure • Innovation & Creativity • High availability • Competitiveness • Flexible Models & Right costs • Alignment with Business Goals • Integrated Technology & Operations • Desired end results • Change • Managing Business Cycles • Quick adoption • Sustainability

  25. Thank You! Contact Us: SBA Info Solutions Private Limited No:19, “SBA House”, 46th Street Ashok Nagar, Chennai , Tamilnadu, India. Pin 600083. Ph: +91 44 24897598 (3 Lines) Email:sales@sbainfo.in Website: www.sbainfo.in US Phone: +1 206 792 9394 SBA – The right Partner with right Delivery

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