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Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006

E-Government in Hamburg. Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006. E-Government in Hamburg. Department of Finance Administrative Department of E-Government. State Secretary Dr. Detlef Gottschalck 5 staff members

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Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006

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  1. E-Government in Hamburg Department of Finance, Free and Hanseatic Cityof Hamburg, Administrative Department of E-Government, December 2006 E-Government in Hamburg

  2. Department of Finance Administrative Department of E-Government • State Secretary Dr. Detlef Gottschalck • 5 staff members „The link between organization and technology” Hamburg: • 1.7 million citizen • 755 square kilometer • Hamburg Administration (City and State): • Organization of: • 12 Departments • 7 local departments • 70,000 employees

  3. The City and State of Hamburg • IT-Organization • City-wide management by Department of Finances • ’CIO‘ and IT experts in every department • service provider ‘Dataport’ (joint venture between the IT-Services of the States: Schleswig-Holstein, Mecklenburg-Western Pomerania, Free and Hanseatic City of Bremen and Free and Hanseatic City of Hamburg) • IT-Infrastructure • 33.000 users of mostly standardised PCs (ESARI – a unique configured PC for all employees) • City-wide infrastructure: Data Centre with IBM-Mainframe, Unix- and Windows Hosting + LAN + Local Services • 150 million € annual IT budget (50 million € investment, 50 million € personnel, 50 million € operations)

  4. The beginning of E-Government in Hamburg • Start in 1999 • Yearly update of E-Government master plan (first 2002) • Multi-channel strategy (online, telephone, facsimile, mail, face to face…) • Main goals • To put the customer in the center • To provide easier, quicker and cost efficient services • Win-win situation for both government and customer (G2C/G2B/G2E/G2G) • Business Process optimization • E-Government as a location factor • Support of the strategy goals of the Senate (government program, mission statement „Metropole Hamburg – growing city“) • E-Democracy

  5. Main Focus of theAdministrative Department of E-Government • Coordination and implementation of the E-Government strategy in all Departments • E-Government-Controlling • Link between the government program: E-Government and modernisation of the administration • Main focus for E-Government services: Economy and Business • Cross-State Cooperation: • E-Government in the Metropolitan area Hamburg • Cooperation with Schleswig-Holstein and other States • Deutschland-Online (Strategy of the Federal Government in Germany), MEDIA@Komm-Transfer: Transferring good practice

  6. Vision • Seemless integration of all processes within the administration - without using paper and apart from all jurisdiction • Mobile Services • One face to the customer and „ownership“ of the process • Processes run parallel (not one after another) – supported by workflow-systems (standard processes) • The processes are transparent, so the customer has an overview about the progress

  7. E-Government and modernization of the administration • Optimation of all multi channel • Standardized application and licensing procedures • Effective Controlling • Don't electrify old organizational procedures

  8. A successful strategy. • More than 300 E-Government projects • Further development of the E-Government-Infrastruktur: E-Government-Platform • Geoserver • GovernmentDirectory • CallCenter • … • HamburgGateway: • Only one access point to all services • Chip-card not required • Complete transactions of online services • Customers can use dialog services or information services • Answers will be offered digital

  9. E-Government with the Economy • Identification of the needs of the Economy and Business • Identification of the benefits • Identification of the key-business – traffic and logistic • International and national best-practice • Closing the gap between supply and demand • Definition of standards • Cooperation with the Chamber of commerce in Hamburg

  10. Any questions? • Online services of Hamburg: www.service.hamburg.de • E-Government-Strategy of Hamburg: www.e-government.hamburg.de • Free and Hanseatic City of Hamburg, • Department of Finance, • Gänsemarkt 36, D-20354 Hamburg • Tel. 040/ 428 23 22 79 • mailto: hanss-christian.lange@fb.hamburg.de

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