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North Suburban Library System

Knowledge Management at the Library. Christina Stoll Knowledge Management Specialist Debbie Taylor Electronic Resources Project Manager. North Suburban Library System. Agenda. Introduction Our KM Process Goals, Objectives and Outcomes Pilot Projects

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North Suburban Library System

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  1. Knowledge Management at the Library Christina Stoll Knowledge Management Specialist Debbie Taylor Electronic Resources Project Manager North Suburban Library System

  2. Agenda • Introduction • Our KM Process • Goals, Objectives and Outcomes • Pilot Projects • Staff Video – Our Success Stories • Questions and Answers

  3. Introduction • North Suburban Library System • Non-profit and state funded organization • Association of over 650 library members • Provide services from Continuing Education and grant assistance to leadership and innovation • http://www.nsls.info • Learning Organization • Foundation of our KM Initiative • Team based work structure

  4. Our KM Definition • To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content and to NSLS.

  5. Process • NSLS and KM meet • KM and Librarianship connection • KM possibilities and potential for libraries • KM Team formed • Consultant assistance • APQC - American Productivity and Quality Center • http://www.apqc.org • Analysis of NSLS’s knowledge use • Knowledge gaps located • KM recommendations for filling knowledge gaps

  6. Goal and Outcomes • Overall goal (vision statement) • Objectives - start internal then take KM to members • Outcomes reached • Knowledge sharing among NSLS staff • Awareness and education of staff and members about KM • Capturing and making knowledge retrievable is already taking shape • Expected Outcomes • Increasing NSLS’s effectiveness, efficiency, and level of service to members

  7. Pilot Projects • Yellow Pages • Internal directory of staff experts on particular topics • Allows staff to more efficiently help our member libraries • Future plans are to include member experts in the directory • Consulting Knowledge Base • Recordable, retrievable, and searchable knowledge base of • staff consultations with members • Increase the level of service to members and prevent • duplication of work • Identifying additional member needs • Online Community Networks and Communities of Practice • Using COP practices on our established networking groups • Three pilot groups testing in-house developed software

  8. Supporting Projects • Hot Washes • What went right, what went wrong, and what were the lessons learned • Guidelines and a standard form were created for staff • Hot Washes will be archived on staff Intranet • Meeting Enhancements • Examine the current function of staff meetings • Create basic ideas that will enhance the sharing, capturing, and use of knowledge • Intranet and Staff Shared Directory • Foundation of all pilot projects and for capturing, accessing, and using knowledge • Renovation of the Intranet and shared directory

  9. Our Story • Our KM success stories • Staff video • What’s New in Libraries – Library Cable TV series

  10. Conclusion Future KM Plans Questions and Answers Contact Information: North Suburban Library System http://www.nsls.info Christina Stoll, MLIS cstoll@nsls.info Debbie Taylor, MLS dtaylor@nsls.info

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