Banking Business Unit Challenges and Achievements Girish G. Vaidya

1. Banking Business UnitChallenges and AchievementsGirish G. Vaidya

2. Banking Business Unit Focus on building world class software products: • Finacle - Core banking • BancsConnect - Financial middleware • BankAway - Internet Banking • PayAway - Universal Bill Presentment and Payment

3. Revenue Growth - BBU

4. Revenue by Geography - BBU

5. Key Achievements

6. Key Achievements • First fully Web enabled Core Banking Solution • CoBIT Compliant Solution • 14 new name customers for Finacle within the first year of launch. • 9 of these 14 are already live.

7. Key Achievements • Dominant position in India – • Won 8 of the 9 core banking deals finalised during last 12 months • Outside India – “hit” rate is around 50% • Won key strategic accounts like ABN, Punjab National Bank and Kenya Commercial Bank

8. Key Achievements - Awards • BankAway - among 10 Best-in-class Internet banking products in the world by Meridien Research, USA • only solution from Asia Pacific in list • Internet banking offering of ICICI Bank (powered by BankAway) – ranked among the Top 4 in Retail Internet Banking and Corporate Internet Banking in Asia in the Gilboa Report of the Asian Banker’s Journal.

9. Key Global Banking and IT Trends

10. Convergence Key Global Banking Trends Growing Customer expectations Focus on Risk management Intensifying competition Internet and the m-Commerce paradigm

11. Key IT Trends Current IT systems in banks: • Product centric not customer centric • No Unified Delivery Channel view • Interoperability • Customisability • Based on archaic technology • Manual interventions required / many different packages to run the bank - hence upgrades/updates a big issue

12. How does Finacle Stack Up? Enriched Features and Functionality : • Encompasses complete Retail, Corporate and Trade Finance services • Customer Centricity • Powerful Flexibility and Extensibility • CoBIT compliance • Unique 24 x 7 x 365 Capability • Straight Through Processing Enabled

13. Corporate ERP System E-Commerce I-Channels E- Marketplace M-Commerce Web Trading Other External Interfaces Bill Presentment Net Banking Clearing House Payment Gateway SWIFT Traditional Delivery Channels New channel Other Business applications Call Centre Insurance ATM Finacle DSA Credit Card Branches Enterprise Applications Corporate GL Risk Management Data Warehouse CRM/CVM Infosys E-platform for an e - Age Bank

14. Banking Business Unit Organization Domain and Technology focus • Domain experts with rich experience from the banking industry to ensure world class products • Deploying contemporary technologies in our product suite • Open Systems • Web Enabling - Thin Client Architecture • WAP and SMS Enabled • Leverages the power of e-commerce paradigm • Leverage Corporate Strengths • Work with SETLabs to leverage technology developments • Architecture group to map global technology trends

15. Customers and Composition 45 customers spread across 14 countries. • Standard Trust Bank, Nigeria • Kenya Commercial Bank, Kenya • National Bank of Abu Dhabi, UAE • Punjab National Bank, India • ABN Amro, India

16. Sales & Marketing Market access through: • Channel Partners - who only resell our products • Services Partners - who only offer product related services to customers • Business Alliance Partners - who resell and offer product related services

17. Competition Competition: • Global players like Kapiti, I-Flex, Kindle, Sanchez, Globus • Local players • In-house teams/Projects

18. Processes and People • World class processes in product development • Development and Enhancement Process • Configuration Management Techniques • Third party Software process • Personnel have grown from 205 on June 30, 2000 to 336 on June 30, 2001

19. Thank You