BA 553: Business Process Management Participants’ Knowledge of Course Topics in Session 1

1. 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 BA 553: Business Process ManagementParticipants’ Knowledge of Course Topics in Session 1 LowMedHigh Organizational strategic planning How to identify a company’s competitive advantage A functional vs. a process view of an organization What process standardization is and when to use it Methods for analyzing and improving teamwork Requirements for developing a process management organization How to sustain the BPM effort BPM standards How innovation impacts BPM success The components of a BPM implementation plan My knowledge of: My ability to: LowMedHigh Develop a balanced scorecard for an organization, tied to the company’s strategic plan Identify an organization’s value chain Document an organization’s process architecture Create alignment between an organization’s performance measures, its strategic plans, and budgets Identify process measures and link them to the organization’s performance measures Integrate ongoing process improvement efforts based upon the strategic plan Assess an organization’s BPM capability Select the best BPM technologies for the organization Link process measure to enterprise performance metrics Develop a plan for implementing BPM in a company BA 553: Business Process Management