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gSLM Service Delivery & Service Level Management in Grid Infrastructures

gSLM Service Delivery & Service Level Management in Grid Infrastructures. General presentation. Background – grid services. The evolution of grids System for connecting and federating resources at multiple geographical locations

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gSLM Service Delivery & Service Level Management in Grid Infrastructures

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  1. gSLMService Delivery & Service Level Managementin Grid Infrastructures General presentation

  2. Background – grid services • The evolution of grids • System for connecting and federating resources at multiple geographical locations • Based on sharing computers in academic organisations across Europe • Used by a wide range of European researchers • Based on complex net of relationships between the resource owners, grid operators and end users • Agreements are informal

  3. The need for grid SLM • Before • The informal approach to service level management stopped the need for formal legal agreements slowing grid development • Now • Grids getting into more mission critical areas • Increasing commercial interest in grids and other e-infrastructures (like clouds) • Lack of formal SLM has become a barrier to grid development and uptake •  The service delivery problem in e-infrastructures

  4. Traditional vs. e-Infrastructures

  5. SLAs and the Service Delivery Problem in e-Infrastructures • The “Service Delivery Problem” in e-Infrastructures: • Often no single central authority with control over service delivery, service levels and management processes • Often no hierarchic service chain with clear distribution of responsibilities • Service commitments and dedication of resources to the grid on a voluntary basis • No sophisticated formal agreements on service functionality and quality • The role of SLAs in traditional service provider scenarios: • SLAs alignthe capabilities of an IT provider with the customer/business requirements. • SLAs build a contractual framework for mutual obligations and responsibilities. • SLAs clearly define the services to be provided, where applicable by referencing a catalog of service specifications.

  6. The gSLM project • The gSLM project aims to help solve the e-Infrastructure delivery problem • Leverage knowledge of IT service management (ITSM) community to do this • Bring together grid and ITSM experts and formulate new approaches to SLM in grid • Experts from both communities within the project • Grid operators, developers, policy and communication experts • Academics and accredited experts in ITSM approaches to service level management

  7. The gSLM Consortium EMERGENCE TECH LTD.

  8. Existing Service Level Management frameworks Key processes and information artifacts  ITIL defines key processes and provides an overview of best practices and supporting concepts. Templates and Job Aids  MOF helps to make processes operational. MOF Minimum requirements  ISO/IEC 20000 provides a roadmap / checklist of things to be done ISO/IEC 20000 Process and information models  eTOM and SID help defining process models and understanding management information eTOM Service Delivery & Service Level Management in Grid Infrastructures (gSLM)

  9. gSLM outputs • Workshops • Two dedicated workshops run by gSLM on service level management in grids • Events • Attendance at events from both ITSM and grid communities to disseminate results and invite input • Reports • White papers on need for SLM in Grids • Strategic roadmap on grid SLM

  10. Get in contact Find us on the web at www.gslm.eu Contact us on info@gslm.eu

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