The “Human Relations” Approach

1. The “Human Relations” Approach

2. The Importance of Resources • Resources in an organization are all such assets as are available to a firm for use during the production process. • The four basic types of organizational resources are human, monetary, raw materials and Capital. • Organizational resources are combined, used, and transformed into finished products during the production process.

3. Defining Human Relations • The study of group behavior for the purpose of improving interpersonal relationships, as among employees. • Human relations covers all types of interactions among people—their conflicts, cooperative efforts, and group relationships. • It is the study of why our beliefs, attitudes and behaviors sometimes cause interpersonal conflict in our personal lives and in work-related situations.

4. Scope of Human Relations • Every person brings a set of talents, ambitions and experience, matching them to a standardized technology is a challenge. • Organizational aspects such as size, geographic location and degree of automation define the scope. • Innovation in technology requires the restructuring of job roles and responsibilities.

5. Promotion of individual to positions of greater responsibility creates a need for changed behavior which in turn creates HR problems. • Inexperienced workers may not be able to perform their roles or tasks in work groups in a competent manner. This also creates disputes between them and their co workers.

6. Importance of Human Relations Higher Performance: The performance of people in an organization depends mainly on three factors, namely technology, ability and motivation. Human relations is the key to generate the willingness among the employees. Optimum Use of Resources: Productivity and progress in industry can be achieved only by a human approach to labor problems.

7. Moral Justification: Employees are human beings like managers and owners. They are to be treated with the same respect and dignity as any other human beings. Understanding of Human Factor: Human relations help managers to better understand the attitudes and behavior of employees.

8. Objectives of Human Relations The aims / objectives of human relations in any organization revolves around: • To facilitate and promote productivity and development for all people involved in any organizational set-up. • To gain acceptance of all the people who work with and relate to, be they supervisors, equals or juniors.

9. To make the organizational environment humane, less formal and conducive to freedom of consultation and group productivity. • To make voluntary human efficiency possible.

10. Themes in Human Relations Following are the seven major themes pertaining to Human Relations: • Communication • Self-Awareness • Self-Acceptance • Motivation • Trust • Self-Disclosure • Conflict Resolution

11. Approaches to Human Relations Negative Approach: People are by nature lazy and self – centered . They can never be trusted to put in a good day’s work unless closely supervised. Natural Approach: People are adapted. Positive Approach: People strive for personal and social well- being. They will work sincerely without close supervision.