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What is Signature Cloud Support

What is Signature Cloud Support. Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products .

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What is Signature Cloud Support

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  1. What is Signature Cloud Support Signature Cloud Support is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for Microsoft cloud products. The Signature Cloud Support benefit provides partners with access to technical support engineers who work extensively with partners, have extensive product-specific knowledge, and are accountable for driving cases to resolution from start to finish. Signature Cloud Support Value $108B Experienced Engineers are trained to an escalation level with extensive product-specific knowledge Partner-centric Engineers work extensively with partners and understand partners’ businesses and priorities Solutions-oriented Engineers are accountable for end-to-end scenarios including hybrid deployments 2

  2. Introducing our new technical benefits structure Hybrid Competencies: Messaging,Communication, Collab& Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB Cloud Performance Competencies: Cloud Productivity, Small and MM Cloud, Cloud Platform • On Premises • Competencies: All other Effective end of September 2014 Gold 20 Advisory Hours, Pre-sales Support, Partner Support Community 50 Advisory Hours, Pre-sales Support, Partner Support Community 15Product Support Incidents Unlimited Signature Cloud Support* 15Product Support Incidents 20 Product Support Incidents Unlimited Signature Cloud Support* 20 Product Support Incidents 5 Signature Cloud Support Incidents* 10 Signature Cloud Support Incidents* Silver Action Pack 5 Advisory Hours (with first cloud sale), Partner Support Community Partner Support Community Network 10 Product Support Incidents Online Interactive Sessions *Currently limited to Office 365; Microsoft Azure coming end of Sept. 3

  3. Who is eligible to receive the benefit Hybrid Competencies: Messaging,Communication, Collab& Content, Mid Market SP, Dev and Deployment, Project and Portfolio Mgmt Data Platform, Datacenter, App Dev, SB Cloud Performance Competencies: Cloud Productivity, Small and MM Cloud, Cloud Platform On Premises Competencies: All other Effective end of September 2014 Gold 20 Advisory Hours, Pre-sales Support, Partner Support Community 50 Advisory Hours, Pre-sales Support, Partner Support Community 15 Product Support Incidents Unlimited Signature Cloud Support* 15 Product Support Incidents 20 Product Support Incidents Unlimited Signature Cloud Support* 20 Product Support Incidents 5 Signature Cloud Support Incidents* 10 Signature Cloud Support Incidents* Silver Action Pack 5 Advisory Hours (with first cloud sale), Partner Support Community Partner Support Community Network 10 Product Support Incidents Online Interactive Sessions *Currently limited to Office 365; Microsoft Azure coming end of Sept. 4

  4. Hybrid Competencies Microsoft Azure Microsoft Office 365 • Application Development • Collaboration & Content • Communication • Devices and Deployment • Messaging • Mid-Market Solution Provider • Project and Portfolio Management • Small Business* • Application Development • Datacenter • Data Platform *Signature Cloud Support is available for these competency partners until the partner re-enrolls. 5

  5. When can I access the Signature Cloud Support Benefit On-Premises Competencies Cloud Performance Competencies Hybrid Competencies • Signature Cloud Support is exclusive to the Cloud Performance and Hybrid competencies. • Existing technical benefits can be used without interruption. • Office 365 Centric Competencies: • Because the Office 365 Signature Cloud Support experience has been in pilot in FY14, the experience will be live for all qualified partners on September 29th. • Azure Centric Competencies: • Because the Azure Signature Cloud Support experience is new in FY15 the experience will be live for qualified partners upon re-enrollment.. • September 29th you will be eligible to use the benefits. 6

  6. How to submit an incident Microsoft Azure Microsoft Office 365 • Log in to My support benefits and activities page on the Microsoft Partner Network portal. • In the My benefits section, find the Signature Cloud Supportbenefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Supportbenefit. • In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Office 365 logo. • Log in to My support benefits and activities page on the Microsoft Partner Network portal. • In the My benefits section, find the Signature Cloud Supportbenefit (e.g., Partner Signature 5pack, Partner Signature 10pack, or Partner Signature unlimited) click the “Submit an issue” link under the Action column that corresponds with your Signature Cloud Supportbenefit. • In the “Welcome to Microsoft Partner Signature Cloud Support” page, click the “Submit Office 365 incident online” link next to the Microsoft Azure logo. 7

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