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Healthcare

Healthcare. Automating your Healthcare Workflows with Dispatcher Phoenix. Solutions Engineering Center. “.

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Healthcare

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  1. Healthcare Automating your Healthcare Workflows with Dispatcher Phoenix Solutions Engineering Center

  2. “ Some paperwork, like consent forms, for example, exists solely for legal reasons. A clinician doesn’t need some of these for day-to-day work. Advance directives and powers of attorney, however, must be front and center. These documents come into the hospital in paper format and either never make it to the medical records department or end up in a drawer there. Sometimes they aren’t where they need to be and/or are inaccurate. The EHRs don’t yet simplify these issues. If they don’t develop new electronic processes for handling these documents, sometimes facilities are forced to deal with extra paper with a knee-jerk reaction,” she says. “This can easily lead to a need for additional staff. It also creates an inefficient workflow. Debra Primeau of Prime Health Information Consulting For the Record.com “ “ “

  3. Document Challenges in Healthcare • Must handle, manage, and protect patient forms, records, etc. • Under pressure to reduce costs and increase efficiency. • Document intensive industry. • Need to improve access to information. • Patient registration and admissions processes are manual and inefficient. • Need to keep up with fast-paced working environment. • Potential errors in clinical decision-making (at worst), or negative impact on RCM processes (at least). • Medical record completion lags due to disconnected processes.

  4. The Dispatcher Phoenix Family An automation solution that optimizes business processes, reduces costs, and increases productivity for any organization by: • Automatically collecting files from various locations. • Simplifying scanning/indexing operations at the MFP. • Processing files automatically. • Connecting to cloud applications and popular document management systems: • Google Drive • OneDrive • OneDrive for Business • Microsoft SharePoint • SharePoint Online • Dropbox • Box.com • Worldox • Workshare • WebDAV • FileAssist • OnBase • Laserfiche • Much More

  5. An Award Winning Solution • Konica Minolta received the 2019-2020 BLI PaceSetter Award for the Healthcare, Financial & Legal Markets with the help of Dispatcher Phoenix. • BLI noted Konica Minolta’s Dispatcher Phoenix for enabling hospitals and doctor’s offices to satisfy their office output needs while increasing their business efficiencies.

  6. How Medical Professionals Benefit • Automation drives a fast and efficient work environment. • Securely exchange patient information to an EHR system, while following the Health Level 7 industry standard. • Shrink the processing time for individual steps (e.g., redacting) saves employees time & money. • Documents are never lost or misrouted. • Eliminates the need for costly, secure, pre-printed prescription forms by printing on plain paper. • Documents & files are easily accessed by having a variety of connectors available, including Hyland’s OnBase. • Drives teamwork & communication. • Complies with HIPAA & Other Regulatory Standards.

  7. Key Features To Help Streamline Workflow Dispatcher Phoenix Healthcaremakes it easy to build custom workflows that address healthcare document workflow challenge: • Graphical Workflow DesignerTool • Workflow Scheduler • Full MFPIntegration • Authenticationoptions with supportfor single sign-on • IndexForm Builder Tool • LiveFloTechnology • WebUser Interface • MobileApp

  8. Advanced Healthcare Document Processing Features • Hyland’s OnBase Connector • Microsoft Office & PDF File Conversion • Intelligent Redaction • Highlight & Strikeout • HL7 (Health Level 7) Scan Integration for EHR Connectivity • Advanced OCR (zonal extraction) • Rx Shield Processing – Secure Prescription Printing • Metadata Bundle • Barcode Processing • ODBC Processing

  9. Optimize Your Healthcare Workflows

  10. Improve Efficiencies with Intuitive Indexing • Quickly & easily scan and index healthcare documents using a familiar, Windows-like folder structure. • Medical Assistants can browse their PC’s folder libraryand select the correct folder to store documents at the MFP Panel. • Search existing patient or medical folders and create new folders on the fly with ease.

  11. Connectivity with EHR Integrated Scanning Using HL7 (Health Level 7 International) Format: • Dispatcher Phoenix facilitates the seamless exchange of healthcare information. • Allows medical professionals to lookup patient information from MFP and scan securely into EHR applications.

  12. Integrated Scanning Features • Easy set up for patient look up at MFP • Powerful addition to Healthcare workflow – files can be scanned, processed (converted, information redacted, etc.), before distributed to other healthcare systems • Specify Message type (Admit, Discharge, Register, etc.), Document type (Referral, Lab Result, etc.), document identifier, document description, date, environment – directly at MFP • Set sending facility name to be filled in HL7 message, wait for a response, etc. • Custom formscan be created for specific healthcare providers

  13. Benefits of Integrated Scanning Promotes Connectivity Provides healthcare organizations with the connectivity that they need to meet Meaningful Use requirements. Complies with International Standards Critical structured and unstructured documents (clinical notes, lab test results, consult notes, etc.) can be scanned, processed, and then transmitted from the MFP as HL7 messages into an EHR application. Streamlines Workflows Simplify how medical documents are attached to patient records in EHRs so that healthcare professionals can deliver better continuity of care.

  14. Upload Processed Medical Documents to OnBase Today’s healthcare organizations need to make sure that medical information, such as doctor’s notes & reports, can be shared and accessed immediately. • Index, scan, and store patient records, charts, lab reports, & more directly in OnBase– right from the MFP. • OnBase by Hyland is a leading ECM platform used by hospitals to manage clinical and back office documents.

  15. Save Time with Intelligent Redaction & Highlight Set up a simple search operation to quickly redact, highlight or strikeout sensitive information in medical forms, patient records, letters, etc., and import them into other applications. Redaction permanently removes information from medical documents including patient information. Customize, create or remove document search terms at the MFP Panel Resulting redacted document

  16. Rx Shield forSecure Prescription Printing • Automatically adds a patterned background with Security Warnings (e.g., the words “Unauthorized”) that appear when the prescription is copied. • Patterned background helps prevent erasure or modification of text on the prescription. • Security Features box automatically added to the bottom of the prescription to alert pharmacists of fraud-prevention features.

  17. Benefits of Rx Shield Automatically apply anti-copy, anti-erasure, & pharmacy alerts to prescriptions on plain paper with Rx Shield Benefits • Helps hospitals comply with tamper-resistant printed prescription mandate from Centers for Medicare & Medicaid Services (CMS). • Saves hospitals money by eliminating the need for costly pre-printed forms.

  18. Automate Processing with Advanced OCR Manually entering data from medical forms to other business applications or document management systems is an error-prone and time consuming process. Dispatcher Phoenix’s Advanced OCR processing allows for: • Automated data extraction to eliminate manual data entry • Streamlined document distribution using content-based rules, known as OCR zones.

  19. Speed Up Discovery withMicrosoft Office & PDF Conversion • Maintain the security and integrity of medical documents by automatically converting scanned image files to a variety of PDF formats. • Search, retrieve, view, and print healthcare documents as needed while keeping originals secure and intact. • Transform paper documents to Searchable PDF file format to easily find patient information later. • Edit key documents later by converting files to Microsoft Office format.

  20. Real-Time Patient Look Up with ODBC Processing • Access patient information directly from MFP to process/index records • Pull information from ODBC-compliant databases for display on MFP control panel

  21. A Tailored Solution With Dispatcher Phoenix’s enhanced scalability, you can create unique, modular, cost-effective solutions tailored to client needs. Optional add-in modules include: • Forms Processing • Cloud Connector Bundle • Batch Indexing • Copy Defender • Release2Me • Page Count & Color Routing • SharePoint Connector • Laserfiche Connector • & Much More

  22. A Family of Solutions Dispatcher Phoenix Foundations Dispatcher Phoenix Healthcare Dispatcher Phoenix ECM Dispatcher Phoenix Professional Dispatcher Phoenix Education Dispatcher Phoenix ECM Basic Dispatcher Phoenix Legal Dispatcher Phoenix Finance AccurioPro Connect Dispatcher Phoenix Government Dispatcher Phoenix Office

  23. Try It Out! Demo Node Licenses

  24. new • Demo Node Licenses Overview • Demo Licenses now available for ALL Dispatcher Phoenix features: • Along with 30-day Demo Licenses for the entire application, we now support 30 day Demo Licenses for each individual module! • Easy activation right from the Workflow Builder tool • Explore additional DP features for free • Users can now easily activate trial licenses for unlicensed nodes in existing workflows (such as sample workflows)

  25. new • Demo Node Licenses Benefits “Extensive studies conducted reveal that demos increase long-term purchasing habits and sales of the average customer” • For our Healthcare Customers: • Get to explore all of Dispatcher Phoenix’s add-in modules for free • Will learn how to solve their business processes further • Can quickly evaluate the effectiveness & potential ROI Dispatcher Phoenix can offer • Demo Nodes offer full functionality • Eliminates customers’ hesitations to buy • Extremely easy to use

  26. Resources

  27. Marketing Collateral Dispatcher Phoenix Brochures • Healthcare • HL7 Connectivity • Rx Shield Sell Sheets for Connectors • OnBase • Worldox, Workshare, Laserfiche etc. Healthcare Case Studies • HAMMERmed • Warren Hospital

  28. Assistance Online Help • Comprehensive online documentation & solution walk-through Technical Training • Fully-configured samples workflows include workflows specifically for the healthcare industry! ** Final design subject to change

  29. ThankYou

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