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Conversational Professionalism For Academic Advisors

Presented by: Cosmo Wollan Student Communications Expert. Conversational Professionalism For Academic Advisors. “ Your Words Drive Your Students' Success ”. Your Academic Advisors’ job is to help their students to succeed in school.

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Conversational Professionalism For Academic Advisors

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  1. Presented by: Cosmo Wollan Student Communications Expert Conversational Professionalism For Academic Advisors “Your Words Drive Your Students' Success”

  2. Your Academic Advisors’ job is to help their students tosucceed in school.

  3. They rely on onlyTHREE TOOLS to accomplish their task: • Knowledgeof the School Rapportwith the Student • WORDS • It is in how they USEthose tools that success is achieved.

  4. How are students going to feel when they hear this: "Class kicks off tomorrow, so if you dunnosomethin, shoot me a message and I'll get back at-cha soon as I can." ? ? ? ?

  5. How well will students adhere to the school rules if they hear: "Don't worry that you were late... everyone does it." or "Just tell the teacher your computer crashed. That's what I used to do." ? ? ? ? ? ? ?

  6. What your students THINK is determined by what they HEAR.

  7. What your advisors say = Information How they say it = Perception

  8. What is wrongwith the following: • “Where can I reach you at?” • “Check with the Register's Office …” • “You can find all of that at the Li-berry…”

  9. Would it bother you if you discovered that the guy from the FORDDealership who sold you your car drove a HONDA? DOwe or DON'Twe have more confidence in a product if the person selling it to us also uses it themselves? ? ? ? ? ? ? ?

  10. The product your Academic Advisors are promoting is KNOWLEDGE. How can you expect to inspire potential students to take your school seriously if your Academic Advisors sound as if they failed High School Freshman English?

  11. Frequently Heard – Always wrong: • “Let me axe you a question…” • “Monday is the firs day of class...” • “…don't be like, all worried and stuff…”

  12. This is not about being smart or dumb… or whether your Academic Advisors have a master’s degree, a bachelor’s degree or no degree. It is simply about using the best tools for the task at hand. Like a thoroughbred racehorse or a top fuel race car, proper grammar is a tool which will make them better at their job.

  13. Every time your Academic Advisors answer questions, provide assistance, offer advice or find solutions, your students will be making judgments based on impressions of what they hear. or

  14. What do want your students to hear when they interact with your Academic Advisors? It represents your school, your image and your reputation. or

  15. A wise man* once said: “You never get a second chance to make a first impression.” Your students look to your Academic Advisors for inspiration. How will that first impression inspire them? *Conflicting sources attribute this quote to Will Rogers, Mark Twain, and Arthur Schopenhauer

  16. Conversational Professionalism (for Academic Advisors) is available as a stand-alone 2-hour seminar or can be incorporated as a 2-hour segment of a larger scope training program. Seminar groups should be no larger than 20-25 participants for optimum interaction. All university Academic Advisors who regularly interact with enrolled students can benefit from this training. Whether on the phone or in person, your students' experiences at your university are based as much on your people as their progress. Can you really afford not to put your best foot forward?

  17. Thank You. We Look forward to Working With You. Cosmo Wollan Student Communications Expert Senior Training Executive Communication Excellencesm Office: 754.300.9678 Cell: 305.788.2469 Cosmo@CommunicationExcellence.biz

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