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Protection Services

Protection Services. Accidental Damage Protection. ThinkPad Protection and LenovoCare Protection Service. 1,2,3, and 4 year repair and replacement (TPP) 1,2 and 3 year repair and replacement (LCPS) Provides complete repair of ThinkPad with continued coverage unless fully replaced

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Protection Services

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  1. Protection Services

  2. Accidental Damage Protection ThinkPad Protection and LenovoCare Protection Service • 1,2,3, and 4 year repair and replacement (TPP) • 1,2 and 3 year repair and replacement (LCPS) • Provides complete repair of ThinkPad with continued coverage unless fully replaced • Delivered via depot repair center • Must purchase at POS or within 90 days • Services must be obtained in U.S. for U.S. purchased ThinkPad

  3. Accidental Damage Protection Lenovo Protection Services Availability by State Available for sale all customers: WA Alabama Alaska Arkansas Arizona Colorado Connecticut Delaware Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska New Hampshire New Jersey New Mexico New York Nevada North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia (See State Notes) Washington Washington DC West Virginia Wisconsin Wyoming VT ME ND MT MN OR NH ID MA WI SD NY WY MI RI CT IA PA NJ NE NV OH IN DE IL UT MD CO WV CA VA KS MO DC KY NC TN AZ OK AR NM SC GA AL MS TX AK LA HI FL Commercial Accounts Only: Florida Available Commercial Only See State Notes The "bill to" (not "ship to") address determines the availability of the Lenovo Protection Service STATE NOTES In Virginia, 41C9340 and 41C9344 can only be sold when included in a top bill bundle. Other offerings are unrestricted.

  4. Accidental Damage Protection What’s Covered? • Repair or Replace • Operational or structural failures • Under normal operating conditions or handling • Liquid spills • Unintentional drops and bumps • Electrical surge • LCD screen failure

  5. Accidental Damage Protection What’s Not Covered? • Cosmetic Damage • Consumable Parts (i.e. batteries) • Damage from intentional misuse • Unsuitable Operating environment • Improper Maintenance • Removal or alteration of parts • Theft, Loss or Damage • External Peripherals • Accessories • Keyboards, mice • Printers, scanners • Third-party products (even if sold by Lenovo)

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