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Graded-Innovations from the past, in the present and for the future.

Graded-Innovations from the past, in the present and for the future. Luiz Augusto Zicarelli de Oliveira ICT Network and Infrastructure Mgr. January 2013 Luiz.zicarelli@graded.br | @luizicarelli.

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Graded-Innovations from the past, in the present and for the future.

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  1. Graded-Innovations from the past, in the present and for the future. Luiz Augusto Zicarelli de Oliveira ICT Network and Infrastructure Mgr. January 2013 Luiz.zicarelli@graded.br | @luizicarelli

  2. Graded is an American school that serves an international community of learners by inspiring individual excellence in a collaborative setting, fostering intercultural competence and empowering students to become engaged, ethical citizens in a dynamic world. Mission Statement

  3. Early ’70 to mid ‘90 : AV department was responsible for the equipment used by students and in the offices. • Early ’80: First computers were accquired . • Late ’90 : Technology Department formally created. • 2003 : Libraries were merged into the Tech Dept. • 2008 : Evolved to ICT Department. Graded’s IT History

  4. Slide and overhead projectors were widely used in classrooms. • Tape recorders (K7 and VHS) A/V Dept.:First Generation of Resources

  5. A/V Dept.:First Generation of Resources • First computer lab (1982-83)

  6. First computer lab assembled in 1983 ( one of the first in Brazillian schools). • First secondary school of South America with Internet “class C” node, in 1992 • 1995 - Students and staff able to Dial-in and connect to school’s system. • 2000 – Launch of Teacher and Staff Laptop Program, with over 100 teachers receiving their first laptop. • 2001 – First attempt to wireless-network on campus A/V Dept.: Need for innovation

  7. Late 90’ the first classes using iMac Labs and other proper resources. • New Media Center built in 1998, with US Library and A/V Dept. In the same building. • Number of computers increased 500% in 5 years. • Pressure for Mobility. From A/V to IT then ICT

  8. Past-2000 2001-10 2011-future From A/V to IT then ICT • Basic Language Computers • PC Desktops • 2 Mac labs • 2 PC labs • 10/100mbps connection • Low Internet demand • PC Desktops spread through school • 3 iMac Labs • Laptop Carts • Laptop Checkout • Wireless network • Gigabit ethernet Connection • Increasing internet demand • IP Thelephony • BYOD • Deactivated Labs • Smaller TCO • Smartphones and tablets • Collaboratories • cloud-based systems • Unified Communications

  9. 1999 : first wireless access points ( Cisco aironet 340) • 2000/01 : Laptop Program 1st year • 2001/02 : 1st. wireless laptop carts (Dell and Mac) • 2002/03 : 1st. Gen. Wireless infrastructure deployed (Enterasys) • 2003-2008: full structured cabling installation and Equipment upgrade. • 2007: Enterprise-level Wireless (Aruba) • 2008/09: Google apps adoption • 2009/2010: Email Migration (Gmail) • 2010: Platform Migration (Novell to Microsoft) • 2012: Ipad Pilot From A/V to IT then ICT Mobility Evolution

  10. From A/V to IT then ICT Evolution of devices

  11. From A/V to IT then ICT Available equipment on Campus from 2000 to 2012. For staff, faculty and students.

  12. IP PBX, using SIP Phones, with 300 internal extensions, but only150 Direct-dial (Siemens) • 15 Fax/Backup Direct lines • 90 Cell phone lines • 50 3G modems • 100Mbps Internet Conection (3 different providers bundled and ballanced) • 14 Servers, with 4 of them holding 14 virtualized machines • 10 TB of storage • 31 border switch units (enterasys B3G/B5G) • 124 Wireless Access Points • 77 Digital Cameras • 60 Video Cameras • 162 docking stations • 38 document cameras • 90 eBeams • 75 Networked Printers • 129 Projectors • 82 Networked Digital Clocks • 21 scanners • 905 Computers • 25 iPads (pilot) From AV to IT then ICT Current Environment

  13. From A/V to IT then ICT Network design 2001

  14. From A/V to IT then ICT Network design 2012

  15. Antivirus – from Trend Micro to Symantec.cloud • DNS – recursive DNS from DynDNS, which also provides Internet content filter, the Internet Guide. • Monitoring – OpMon, from OpServices, provides customized infrastructure monitoring, based on Nagios. • Google Apps – Documents, Calendar, Email, Blogs, Sites, and many other online resources. • Web site – Developed and hosted by Finalsite • Student Information System – Veracross, hosted by Breuer Co. From AV to IT then ICT Systems as Services

  16. OpMon - https://Monitor.graded.br • Wireless Dashboard - https://wireless-master.graded.br:4343/ • Internet Load Balancing - https://172.16.16.1/load.htm • Netsight - http://10.10.1.7:8000/Clients/index.jsp • System Center 2010 Hyper-V and Cluster manager From AV to IT then ICT Monitoring and Controlling

  17. ERP system implemented in 2000, called Microsiga Protheus 6, using SQL database. • In 12 years, the system has evolved and spread to all areas, to version 11, to be implemented next Jan 25th. • New Version will have also a new infrastructure, with two new servers, fully redundant. • https://microsiga.graded.br From AV to IT then ICT ERP

  18. First e-mail system was implemented in 1995. • From 2001 until 2009 Graded used the Novell’s Groupwise. It was locally stored on a simplex mode. • In 2005 Web-based Anti-spam service was added to the email system. • In 2009 accounts were migrated to Gmail (Google Apps). • Old service was permanetly deactivated in 2010. • http://mail.graded.br From AV to IT then ICT Email

  19. Until 2004 control was made by hand or spreadsheets. • First digital system implemented in 2005. Installed and mantained on campus. (Track-it) • In 2008 service was migrated to SaaS system, online and off-campus. (Helpdesk) • https://www.loop1helpdesk.com/cgi-bin/WebObjects/HostedHelpdesk.woa/wa?id=153 From AV to IT then ICT Helpdesk

  20. ERP • Until 2008 Databases were not consistent, and each area worked on a different database, on different formats, MDB, DBF, DBX. • 2009 New Saas Student information system was implemented Veracross. • https://www.veracross.com/graded/esweb.asp From AV to IT then ICT Databases

  21. Strategic Planning • Measuring and controlling • ITIL/Cobit/PMI Frameworks • Continuous improvement ICT Management

  22. Processes Mapping • Reports • Control and mitigation of issues and problems • Knowledge base • Integration with contractors • Inventory ICT Management

  23. 16 Local Service Providers, 10 including on-site support • 7 International Service Providers • Inventory - More than 100 software available for teachers and students usage • Liability - More than 1300 users every day. • Security - More than 1000 wireless devices logged in every day. ICT Management Current priorities / challenges

  24. Mobility – 3 to 1 ratio – Consummerization • Anytime and Anywhere access • Social Networks - online communication • Virtualization • Cloud solutions • Digital Content 21st. Century School’s ICT In the horizon

  25. THANK YOU! • Access our Cohort group forum at http://innovate2013.ning.com/group/the-people-behind-the-scenes-infrastructure and share your ideas!

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