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Essential Skills of Leadership

Essential Skills of Leadership. PAULA BANZHAF, Facilitator paula@teamapproach.com The TEAM APPROACH P O Box 70 Brownstown, PA 17508 717-656-0788 www.teamapproach.com. ESL-1. Controller Make people do job Compliance Get by only. Coach Remove Obstacles that get in way of doing job

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Essential Skills of Leadership

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  1. Essential Skills of Leadership PAULA BANZHAF, Facilitator paula@teamapproach.com The TEAM APPROACH P O Box 70 Brownstown, PA 17508 717-656-0788 www.teamapproach.com ESL-1

  2. Controller Make people do job Compliance Get by only Coach Remove Obstacles that get in way of doing job Commitment Quality Product Role of Team Leader ESL-2

  3. Can You Buy Commitment? • Can you pay someone enough to be committed every time? • Where does commitment come from? • Think about the best team member you have – are they committed? ESL-3

  4. Session Objectives • Upon completion of this module, you will be able to: • Maintain self esteem of your team members • Base discussions about team member’s performance and work habits on behaviors rather than personalities or attitudes • Involve your team member(s) in goal setting, problem solving, & decision making ESL-4

  5. Decision Making Team Member + Team Leader = Decision % + Min % = 100% 51% Minimum ESL-5

  6. Commitment – Position Power vs. Personal Power Today, worker involvement and commitment are critical to any company’s success Compliance vs. Commitment Position PowerPersonalPower CompanyPeers and Subordinates CommandRequest One Way Two Way Get ByQuality Holds InfoGives Info Demands Coaches GroupsIndividual My Way or HighwayInvolves Workers FearTrust ESL-6

  7. Skill Points for Essential Skills of Leadership • Maintain or Enhance team member Self Esteem • Focus on Behavior • Encourage Team Member Participation

  8. Maslow’s Hierarchy of Needs Self-Actualization Self-Esteem Social (Affiliation) Safety (Security) Physiological ESL-8

  9. Fact vs. Opinion PositiveNegativeNeutral Fact + - = Fact + - = Behavior Opinion + - = Opinion+ - = Attitude Behavior: You can hear it or see it Attitude: You can think it or feel it ESL-9

  10. Herzberg’s Hygiene – Motivation Model Hygiene (MAINTENANCE) Factors = STAY-ONs Company Policies, Administration, Supervision, Working Conditions, Interpersonal Relations, Money, Status, Security MOTIVATOR Factors = TURN-ONs Personal growth, Achievement, Recognition for Accomplishments, Interesting & Challenging Work, Involvement in Decision Making, Increased Responsibility ESL-10

  11. Commitment Self-Actualization Commitment occurs above the line Self-Esteem Social (Affiliation) Safety (Security) Physiological ESL-11

  12. Smile Sincere Praise Acknowledge Feelings Ask for Help See merit in team member’s ideas Express Understanding Say “Thanks” Friendly Greeting Ask about Family Offer Refreshment Ask Team Member how to Problem Solve Listen Actively Express Feelings Delegate Analyze Video Segment 1 ESL-12

  13. Difference Between Behavior and Attitude Behavior Is what someone does Facts Specific Opinions Attitude Is what we believe someone thinks or feels General Behavior Asks the question “Can I or did I see it or hear it?” ESL-13

  14. Analyze Video Segment 8 • How did the team leader encourage the team member to participate? • How did the team leader maintain the team member’s self-esteem? • How did the team leader explain the problem? • Did the team leader share information with the team member? • Did the team leader ask the team member for a solution to the problem? • How did the team leader give the team member positive reinforcement? ESL-14

  15. REFLECTING – “mirroring” to verify & clarify PROBING – getting new information, clarifying, (who, what, when, where, why, how) SUPPORTING – Expressing feelings (“I understand”) ADVISING – Providing facts Always Reflect before you probe ESL-15

  16. “Effective Leadership”Skill Practice Session • Use scenarios on p. 36 & 37 of your workbook • 3 roles: Team Leader, team member, observer • 3 rounds, so each person can practice being team leader ESL-17

  17. Skill Points Summary • The first essential skill is to Maintain or Enhance Team Member Self-esteem • The second, Focusing on Behavior, allows you to look at facts, not opinions • The third, Encouraging Participation, promotes an exchange of ideas critical to a quality work environment • The fourth, Listening attentively, shows you care and want open communication You have to practice ALL FOUR to be effective as a supervisor ESL-17

  18. Action Planning • Job Aids and References • Self Assessment • Action Planning Work sheet • Action Planning Record • Trouble Shooting Guide • Do rest of readings and individual exercises in work book ESL-18

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