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PRODUCTION OPERATIONAS MANAGEMENT --Quality Improvement

PRODUCTION OPERATIONAS MANAGEMENT --Quality Improvement. Quality Improvement (QI). QI is a part of quality management committed to enhancing the ability to satisfy the quality requirements. (ISO 9000:2000). Challenge in QI. Dynamic Distribution of People’s behavior.

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PRODUCTION OPERATIONAS MANAGEMENT --Quality Improvement

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  1. PRODUCTION OPERATIONAS MANAGEMENT--Quality Improvement

  2. Quality Improvement (QI) • QI is a part of quality management committed to enhancing the ability to satisfy the quality requirements. (ISO 9000:2000)

  3. Challenge in QI Dynamic Distribution of People’s behavior 60 %: watch and then follow slowly 15 %: accept latest 20%: accept first 5 %: never accept

  4. Critical factors in QI • Eight quality management principles • Project Operation/PDCA cycle • Linking quality to profit • Training and instruction • Tools

  5. A P C D Plan • 1. Characterise the problem • 2. Analyse the causes • 3. Decide the solutions • 4. Implement the solutions • 5. Check effectiveness • 6. Standardise and generalise Problem : discrepancy between reality and what is wanted, expected or the objective Do Check Act

  6. Goals of QI • SMART: • S-Specific • M-Measurable • A- Attainable • R- Relevant • T- Time Bound

  7. Tools for QI 7 QC tools, Parameter Design, POKA-YOKE, Regression Analysis, KANO, FMEA&FTA, QFD, SOW, ANOVA, MSA, DOE, VA, etc.

  8. Yes 95% Order processing Is it a complete address？ Yes 90% Is the code effective? Print orders from system View Customer Information Search required goods in system Credit Check No 10% No 5% Send an email to the sales person for inquiry Send an email to the sales person for inquiry The sales person gets the address Send an email to order processing department The sales person gets the code Send an email to order processing department Sales Get orders Ensure the address is correct Ensure goods are correct Case of order identification process

  9. Case of order identification process • Number of attendants 2 • Number of working steps 9 • Number of Value-Added steps 0 • Number of Non Value-Added steps 9 • Percent of Value-Added steps 0% • Number of branch processes of inquiring the sales person 2

  10. Total working time 5 Minutes • Total throughput time 120 Minutes • Total working time / Total throughput time 4% • Number of files created 5 • Number of processing by computer 2 • Rolled Throughput Yield 86% Case of order identification process

  11. Case of order identification process • If all the orders received have complete addresses and effective goods codes, the process of order input and checking has no necessity of existing. • Working time is only 4% of total cycle. Reducing waiting time can reduce total cycle to 1/25 of its original time.

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