Welcome LCRA Firm Water Customer Meeting October 27, 2011

1. WelcomeLCRA Firm Water Customer MeetingOctober 27, 2011

2. Customer Curtailment PlansOverview Anissa Menefee, Raw Water Contract Representative Nora Mullarkey, Water Conservation Supervisor October 27, 2011

3. Objectives • Review customer curtailment plan • Ensure customers understand form and process • Ensure customers understand timeline

4. Customer Baseline Amount • Reference Year Sept. 2010 – Aug. 2011 • Water use based on billing periods, not calendar month. • Reference Year is comparable recent dry period used to establish a Customer’s Baseline Amount.

5. Customer Baseline Amount Baseline Annual Water Use Amount value = 232.8 acre-feet

6. Customer Baseline Amount Step 1: Modify the Baseline Amount if appropriate. Baseline Annual Water Use Amount as modified = _____ acre-feet

7. Annual Allotment Steps 2 & 3: Deduct the Percentage Curtailment (20 percent) from the Baseline Amount Annual Allotment = Baseline Amount X 80% = 186.2 acre-feet The Annual Allotment is the amount of water to which Customer is entitled during a water supply shortage on an annual basis. This amount may be pro rated for a partial calendar year.

8. Monthly Distribution of Annual Allotment • Consider seasonal use • Savings from current drought measures • Possible need for stricter measures for outdoor water use • Possible projects planned for next year to reduce water use

9. Modification to the Baseline Amount – How does it work? Customer A • baseline amount= 90 AF • 20% reduction to baseline amount = 18 AF • Annual allotment = 90 - 18 = 72 AF Customer B • baseline amount = 90 AF + 10 AF conservation savings = 100AF • 20% reduction to modifiedbaseline amount of 100 AF =20 AF • Annual allotment = 100 – 20 = 80 AF

10. Modification: Conservation • Must have occurred in reference year • Limited to programs implemented over the past 10 years • Demonstrated savings • Permanent equipment or process change • Other measures – statistical analysis • Documentation of measure implemented

11. Other Possible Modifications • New development • New industry • Industry outage • Documentation – LUEs, number of connections, industry water use from acceptable documents

12. Request for Variance to the Curtailment Amount • Customer A – 90 AF baseline amount with 20% reduction = 72 AF allotment • Variance request to waive or reduce the 20% reduction, cannot meet the 72 AF allotment • Based on a threat to public health, welfare and safety

13. LCRA Review • Customer plan submitted • Logged in • Checked for administrative completeness • LCRA water conservation staff evaluate • Reasonableness, demonstration of need for modification or variance • LCRA management oversight and final acceptance • Default – baseline amount reduced by 20% in each month

14. LCRA Staff Resources • Technical assistance and review before submittal • Ongoing consultation of possible implementation strategies • Quarterly drought coordinator meetings • Conservation programs available

15. Timeline LCRA mails Curtailment Plan forms – before November 15, 2011 Customer submits Curtailment Plan to LCRA – by February 15, 2012 One-on-one meetings with customers – now through February 15, 2012 NOTE: Requests for modifications submitted– by December 15, 2011

16. Questions? • LCRA: 1-800-776-5272 • Anissa Menefee: ext. 3231 anissa.menefee@lcra.org • Nora Mullarkey: ext. 4009 nora.mullarkey@lcra.org