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How Conflict is Created

How Conflict is Created. Presented by. March 2, 2012 | Wilkesboro, NC. H ow Conflict is Created. Conflict occurs when one party decides that the way things are going is not okay and seeks change but that change is not agreed to by the other party.

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How Conflict is Created

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  1. How Conflict is Created ecac2012 Presented by March 2, 2012 | Wilkesboro, NC

  2. How Conflict is Created • Conflict occurs when one party decides that the way things are going is not okay and seeks change but that change is not agreed to by the other party. ecac2012

  3. It may take “two-to-tango” but it only takes one party to declare a conflict. ecac2012

  4. Root Causes • Most conflicts will have one or more of the elements as root causes. • A solution to conflict will match the cause. ecac2012

  5. Seven Types of Conflict • Data • Relationship • Values • Resources • History • Structure • Psychological 7 ecac2012

  6. Data… • Conflict over data or facts • Most data conflicts have data or factual solutions ecac2012

  7. Relationships… • Conflicts arise over a relationship or a communication style • There will often be a “hidden” reason for conflict Relationship issues must be addressed! ecac2012

  8. Values… • Perceived or actual incompatibilities in their belief system • Sometimes differences in expectations become a values issue Must have a values based solution ecac2012

  9. Resources… • Conflicts over real or perceived scarcity of resources • Compliance versus “Promising Practices” Need flexibility and creativity to resolve ecac2012

  10. History… • Core of the conflict is in “the past” • Usually not IEP issues Must be resolved in order to have agood working relationship ecac2012

  11. Structural • Realities which exists outside of the school which are having an impact on the parent or family Resolution must include understanding of the issues and a willingness to recognize and problem solve ecac2012

  12. Psychological… • Conflicts can be created or maintained by the need of humans for: • Power • Control • Autonomy • Recognition • Attention • or love • Difficult to identify Search for a viable solution to help some of these needs ecac2012

  13. Common Types of Negotiators The Adversary The Problem Solver ecac2012

  14. Adversarial Position… • Win / Lose • Focus on Positions ecac2012

  15. Problem Solving… • Win / Win • Focus on interests ecac2012

  16. Interests INTERESTS are the real underlying needs that we want to address. ecac2012

  17. INTERESTS are based on needs. NEEDS are often based on causes of the conflict. History Relationships Data Resources Structure Psychological Values 17 ecac2012

  18. Seven Elements of Negotiations • Interests • Options • Alternatives (BATNA) • Legitimacy • Communication • Relationship • Commitments 7 ecac2012

  19. Seven Elements of Negotiations • Interests • the concerns, wants, needs, hopes and fears that underlie and motivate the positions • Options • possible ways of dealing with the issues • Alternatives • what can happen without an agreement (BATNA) ecac2012

  20. Seven Elements of Negotiations • Legitimacy – • What makes an agreement fair • how do we measure? • Commitments • Statements of what each party is willing to do in the future • Relationships & Communication • the pattern of interaction in and outside of the IEP meeting ecac2012

  21. Contact us … ecacMain Office: 907 Barra Row, Suites 102/103 Davidson, NC 28036 800-962-6817 toll free Parent Info Line 704-892-1321 www.ecac-parentcenter.org ecac@ecacmail.org ecac2012

  22. Source • The National Center on Dispute Resolution in Special Education • Conflict 101: • http://www.directionservice.org/cadre/section2.cfm ecac2012

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