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John Hickok, M.L.I.S., M.A. Librarian / Instructor Coordinator of Library Instruction

International Best Practices of Service-Friendly Librarians: Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries. John Hickok, M.L.I.S., M.A. Librarian / Instructor Coordinator of Library Instruction California State University, Fullerton, USA.

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John Hickok, M.L.I.S., M.A. Librarian / Instructor Coordinator of Library Instruction

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  1. International Best Practices of Service-Friendly Librarians:Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries John Hickok, M.L.I.S., M.A. Librarian / Instructor Coordinator of Library Instruction California State University, Fullerton, USA

  2. Background Project: 1-year research grant on services in libraries of Asia

  3. Introduction Library Services: - Circulation - Catalogs/Datbases - Operations (photocopying, etc.) - Reference/Instruction

  4. Reference/Instruction: High client-librarian interaction, so a high need to be Service-friendly

  5. Challenges 1. Limited Resources Example: Laos Library: limited items

  6. Challenges 1. Limited Resources Example: Japan school library: limited hours/staffing

  7. Challenges 1. Limited Resources Example: everywhere: limited database budgets

  8. Challenges Opportunities Indonesia: N. Sumatra Univ. Library

  9. Challenges Opportunities Philippines: supplementing (Pathfinder)

  10. Challenges Opportunities Thailand: consortium for eBooks.

  11. Challenges 2. Clients not using Reference or Instruction services - Possibly the nature of standardized examinations (little indep. Research)

  12. Challenges 2. Clients not using Reference or Instruction services - Possibly over-reliance of Internet

  13. Challenges 2. Clients not using Reference or Instruction services • Possibly a negative stereotype or impression of librarians

  14. Challenges 2. Clients not using Reference or Instruction services • Possibly a negative stereotype or impression of librarians

  15. Challenges What kind of an image do you display to your clients?

  16. Challenges What kind of an image do you display to your clients?

  17. Challenges What kind of an image do you display to your clients?

  18. Challenges What kind of an image do you display to your clients?

  19. Challenges What kind of an image do you display to your clients?

  20. Challenges What kind of an image do you display to your clients?

  21. Challenges What kind of an image do you display to your clients?

  22. Challenges What kind of an image do you display to your clients?

  23. Challenges What kind of an image do you display to your clients?

  24. Challenges What kind of an image do you display to your clients? Or…

  25. Challenges What kind of an image do you display to your clients?

  26. Challenges Opportunities Singapore: Market the Reference Desk!

  27. Challenges Opportunities Taiwan Public: Promoting Librarians over Google

  28. Challenges Opportunities U.S.: making librarians instructors

  29. Challenges 3. Not “reaching” clients to help them become Information Literate

  30. Challenges 3. Not “reaching” clients to help them become Information Literate Japan: “I only use the library for a place to study”

  31. Challenges 3. Not “reaching” clients to help them become Information Literate Korea: “I use Naver, not the library”

  32. Challenges 3. Not “reaching” clients to help them become Information Literate USA: “I don’t remember much from my freshman library orientation”

  33. Challenges Opportunities Malaysia: required I.L. course for all first year students, taught by librarians.

  34. Challenges Opportunities Philippines: required 3rd/4th year student library research component

  35. Challenges Opportunities USA: “roaming librarian” project

  36. Challenges 4. Librarian subject expertise not used or available

  37. Challenges 4. Librarian subject expertise not used or available China: Reference librarians are often put in back offices, “unavailable”

  38. Challenges 4. Librarian subject expertise not used or available Vietnam: often librarians work low-level clerical positions

  39. Challenges 4. Librarian subject expertise not used or available Thailand: LIS students exclusively LIS only; no other subject knowledge

  40. Challenges Opportunities Philippines: Pathfinders specialization

  41. Challenges Opportunities USA: Online library guides by major

  42. Challenges Opportunities Hong Kong: Librarians’ creative freedom for to create online tutorials

  43. Challenges 5. When traditions become inflexible

  44. Challenges 5. When traditions become inflexible Japan: mandatory staff rotations among library divisions

  45. Challenges 5. When traditions become inflexible Everywhere: “total silence” tradition still prevalent

  46. Challenges 5. When traditions become inflexible Thailand, China, etc.: outsider, non librarian Library Directors appointed

  47. Challenges Opportunities Vietnam: creative thinking– café within the library

  48. Challenges Opportunities Singapore: Lively, open, noisy “Information Learning Commons” area

  49. Challenges Opportunities Indonesia, Philippines: certain libraries—more flexible Thesis allowance

  50. Conclusion Other libraries share many of your common challenges… Look at their innovations, and apply their success to your own library!

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