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Industry Internship “Skill Acquisition”

Industry Internship “Skill Acquisition”. Tamer Zakaria , HR Consultant Instructor of Hospitality Management Faculty Member of the American Hotel & Lodging Educational Institute. 1. 6. 2. 7. 8. 3. 4. 5. Session Rules. Agreements. Be on time. No besides talking.

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Industry Internship “Skill Acquisition”

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  1. Industry Internship“Skill Acquisition” Tamer Zakaria, HR Consultant Instructor of Hospitality Management Faculty Member of the American Hotel & Lodging Educational Institute

  2. 1 6 2 7 8 3 4 5 Session Rules Agreements Be on time No besides talking Late persons are not accepted Semi-formal dress Mobiles Off/Silent Have fun! Participate Respect Industry Internship Tamer Zakaria

  3. Module 2 Spirit of Hospitality Industry Internship Tamer Zakaria

  4. Module 2 Outline • What is HOSPITALITY? • Guests: What Do They Want? • Spirit of Hospitality. Industry Internship Tamer Zakaria

  5. What is HOSPITALITY? HOSPITALITYis a Cordial Reception and Dealing with Anyone Industry Internship Tamer Zakaria

  6. T H Y O A S P I T I L HOSPITALITY Tactful Manner Honesty Outstanding Performance Attentiveness Special Touches Legendary Service Pleasant Atmosphere Innovation Initiative Team Spirit Yes, We Can Industry Internship Tamer Zakaria

  7. Guests: What Do They Want? Exercise Industry Internship Tamer Zakaria

  8. S P I R I T Spirit of Hospitality SPIRIT Seek out what your guests really want Put guests first Ignore distractions Reach beyond expectations Invest in yourself Team up with co – workers Industry Internship Tamer Zakaria

  9. At the End Thank You Industry Internship Tamer Zakaria

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