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Benchmarking as a Management Tool (II)

Benchmarking as a Management Tool (II). Esin Demirbilek. Further Study. Benchmarking in Civil Aviation: Some Empirical Evidence (2005) By J. Fry, I. Humphreys and G. Francis. Summary. Design: 2 international questionnaire surveys of the top 200 airlines and the top 200 airports

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Benchmarking as a Management Tool (II)

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  1. Benchmarking as a Management Tool (II) Esin Demirbilek GAP Project Meeting

  2. Further Study Benchmarking in Civil Aviation: Some Empirical Evidence (2005) By J. Fry, I. Humphreys and G. Francis GAP Project Meeting

  3. Summary • Design: 2 international questionnaire surveys of the top 200 airlines and the top 200 airports • Findings: Benchmarking; the most used performance improvement technique for both airlines and airports • Ease of usage • Cost • Starting Point: exploring the reasons behind the performance differences GAP Project Meeting

  4. Comparison GAP Project Meeting

  5. Limitations and Further Research: Exactly how different airlines and airports are using benchmarking GAP Project Meeting

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