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In search for patterns of user interaction for digital libraries

In search for patterns of user interaction for digital libraries. Jela Steinerová Comenius University, Bratislava, Slovakia steinerova @fphil.uniba.sk. Research project VEGA 1/9236/02. Interaction of man and information environment (sources, technologies)

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In search for patterns of user interaction for digital libraries

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  1. In search for patterns of user interaction for digital libraries Jela Steinerová Comenius University, Bratislava, Slovakia steinerova@fphil.uniba.sk

  2. Research project VEGA 1/9236/02 • Interaction of man and information environment (sources, technologies) • major study of academic and research libraries in Slovakia

  3. Context 1 • changes in information provision • digital libraries: • integration of sources, user communities • accessibility of electronic communication • open information structures in digital environment

  4. Context 2 • information seeking and use • Information behaviour of users • individual differences • differences in information seeking styles (groups, domains) • “pattern” - stable preferences, schemes

  5. Goals of the research project 1/9236/02 • identify changes in information environment • analysis of relationships: man - inform.sources - inform. technologies • survey of user behaviour - selected groups, library types • methodological and theoretic issues

  6. Concept of the user survey • testing several hypotheses regarding selected communities, domains, sources: • 1. academic and research libraries in Slovakia (students, education, science) • 2. electronic resources, internet • 3. special community (visually impaired users) • 4. scientific and research workers (Slovak Academyof Sciences)

  7. Conceptual model for the survey,basic information about users

  8. Conceptual model, part 1

  9. Conceptual model, part 2

  10. Conceptual model, part 3

  11. Assumptions and goals of the survey strategic aspects of information seeking role of collaboration in information seeking expectations (change of knowledge states) first access points (catalogue, internet) motivation for information seeking professional journals role of simple and easy access

  12. Organization of the survey, methods • 16 selected academic and research libraries • June - July 2002 • questionnaire, methodological guidelines • data gathering, coding, analyses

  13. Results of the survey • first analyses • 793 subjects • evaluation of parameters, concepts and hypotheses • further analyses - by categories and concepts (conceptual model) • surface and in-depth types of information processing

  14. Example 1: Characteristics of the data Number of respondents in single libraries in Slovakia

  15. Example 2: Characteristics of the data Distribution by sex Distribution by age

  16. Example 3 : Characterstics of the data Distribution by user category

  17. Example 4: Characteristics of the data Distribution by subjects

  18. Emerging patterns • needs for support in strategies of access to information sources (more time, better organization of work) • problem of cooperation, help of librarian • optimistic expectations, increase of interest • confirmation of prior knowledge

  19. Emerging patterns • professional journals, relevance judgements - keywords, authors • preferences of internet (access to catalogues) • rather low motivation (paid service, time investment) • simple methods of access to sources

  20. Example 5: Course of seeking: men, women Differences between men and women, conceptual model, part B

  21. Example 6: Feelings after task completion (men, women) Differences between men and women, conceptual model, part C

  22. Example 7: Course of seeking, younger and older users Differences between younger and older age categories – conceptual model, part B

  23. Example 8 : Course of seeking by selected categories of users (managers, students) Differences between selected user categories– course of seeking

  24. Example 9: Course of seeking by subjects Differences between scientific subjects– course of seeking

  25. Conclusions • links of information seeking with problem solution (education) • changes of problem understanding in the course of seeking • support: initial stages of seeking, organization of work, understanding concepts, overview of sources, confirmation of understanding, relevance judgement

  26. Conclusions • individual seeking versus collaboration (recognize) • support of intellectual information processing, selection, analysis, interpretation, synthesis • creative use of information in digital environment (skills, education)

  27. Conclusions • design of digital reference services and systems • cooperative systems of information use • new methods of knowledge organization • sensitivity to contexts of user information styles • new contexts of knowledge integration

  28. Further continuation of the research project • deeper analyses of user groups • identify types of information processing (styles) • theory and modelling of information process • additional views on data (geographical, language) • other groups of users

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