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Build Your Management Skills

Build Your Management Skills. Self-Assessment Exercise: Active Listening Skills. 1. Listening Defined. Listening: involves more than just hearing a message. It is the process of actively decoding and interpreting verbal messages.

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Build Your Management Skills

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  1. Build Your Management Skills Self-Assessment Exercise: Active Listening Skills 1

  2. Listening Defined • Listening: involves more than just hearing a message. • It is the process of actively decoding and interpreting verbal messages. • Requires cognitive attention and information processing; hearing does not. 2

  3. Learning Objectives: Part A • To assess students’ strengths and weaknesses on various active listening dimensions. • To provide students with guidance on which areas of active listening are most developed and areas in need of improvement. 3

  4. Instructions: Part A • Complete the assessment and analyze your results. • Bring your results to class along with discussion questions. • Break into groups. • Discuss your results with one another. • Brainstorm ways to improve areas of active listening. Each group will elect a representative to share their group’s findings. • Reconvene as a class for discussion. 4

  5. Instructions: Part B • Stay in your groups from Part A. Your instructor will provide you information on different listening styles. • Who in your group is a results-style listener? Reasons-style? Process-style? • Answer the discussion questions. • Share your group’s discussion with the class. 5

  6. Results Style Listeners 6

  7. Reasons Style Listeners 7

  8. Process Style Listeners 8

  9. Discussion Questions: Part B • Does a person’s listening style make a difference in terms of their active listening skills? • Before determining your group members’ listening styles, you came up with suggestions on how to improve your listening skills. Does knowing the way someone listens affect these suggestions? Why or why not? • Why might a process style listener frustrate a results style listener? 9

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