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Ch 5: Part 2 – Emotions & Stress

Ch 5: Part 2 – Emotions & Stress. Feb 12, 2009. Stress. Stress – pattern of emotional states and physio reactions in response to stressors Strain – accumulated effects of stress (physical symptoms, perf effects) Key is cognitive appraisal of potential stressors (Lazarus & Folkman)

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Ch 5: Part 2 – Emotions & Stress

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  1. Ch 5: Part 2 – Emotions & Stress Feb 12, 2009

  2. Stress • Stress – pattern of emotional states and physio reactions in response to stressors • Strain – accumulated effects of stress (physical symptoms, perf effects) • Key is cognitive appraisal of potential stressors (Lazarus & Folkman) • Primary appraisal – • Secondary appraisal –

  3. Lazarus & Folkman’s model Appraisal Stressor Stress Reaction Coping

  4. Work-related stressors • Some occupational differences • What occupations report highest stress levels? • Work/non-work conflict • Dual career households; work-family stress (role conflict) • Role ambiguity – what is it?

  5. Work-related stressors (cont.) • Overload – average #hrs/week hasn’t changed since 70’s, but more outliers • Karoshi – Japanese term for ‘death by overwork’ • Officially recognized as fatal illness by Japanese in 1989 • How large is its effect? • Types of underload?

  6. Sexual Harassment • Viewed as a stressor • See book for legal definition • Legal categories: • Hostile environment – examples? • Quid pro quo – examples? • Extremely negative effects on job outcomes, mental health, and health outcomes

  7. Harassment (cont.) • Impact of climate tolerant of harassment • Negative effects of harassment on bystanders • Results from Schneider et al. (1997) study? • Ethnic harassment components • Verbal slurs, exclusion due to ethnicity • Similar negative effects as sexual harassment • Schneider et al. (2000) study - who had the worst job-related and psychological outcomes?

  8. Socialization & Hazing • New research on organizational bullying, hazing newcomers… • Hazing new employees • McDonald’s example • Power Company example • Most likely in blue-collar jobs requiring teamwork • Why is it done?

  9. Non-work stressors • Holmes & Rahe’s Stressful Life Events scale: • Neg & pos changes in life affect vulnerability to illness • How is the measure linked to illness likelihood? • Can we develop a similar stressful events scale based on job events/changes? • Impact of daily hassles – minor irritations that accumulate

  10. Burnout & Boundary Roles • Boundary roles – positions that require interaction with members of other orgs &/or public • What types of stressors do they report? • Maslach – burnout likely in these roles: • “emotional exhaustion, depersonalization occurring among those working w/people” • 3 burnout dimensions: • Emotional exhaustion • Depersonalization • Reduced personal efficacy • Stagelike process – how does it evolve?

  11. Effects of Stress • Recent evidence indicates negative effects on task perf, even w/mild stressors • But…depends on primary appraisal of ‘stressors’ as threat or challenge • How so?

  12. Cottle Reading: Stress & Technology • What are her main points? • Does a constant need to be in touch at work create stress for us? • Do ‘family-friendly’ policies make sense? Or create more stress?

  13. Coping Research • Lazarus & Folkman (1980s) – problem-focused vs. emotion focused coping • Prob-focused: efforts directed at solving or managing the problem • Examples? • Emot-focused: manage emotions resulting from stress • Examples? • Coping processes aren’t inherently good or bad

  14. Coping (cont.) • New research directions – • Future-oriented proactive coping • Social aspects of coping • Use of religious coping

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