2-1-1 Disaster Data Management System AIRS Conference – New Orleans 2 nd Session

1. 2-1-1 Disaster Data Management SystemAIRS Conference – New Orleans2nd Session May 23, 2012

2. AIRS Standards and Disaster Preparedness Status and Experience Standard 17: Emergency Operations and Business Contingency Plan Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies Standard 19: Disaster Resources Standard 20: Disaster-Related I&R Service Delivery Standard 21: Disaster-Related Inquirer Data Collection/Reports Standard 22: Disaster-Related Technology Requirements Standard 23: Disaster Training and Exercise August 30, 2014

3. What is the primary purpose of 2-1-1 DDMS? • Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational) 2-1-1 Disaster Data Management System

4. What is the primary purpose of 2-1-1 DDMS? • 24/7/365 readiness of the 2-1-1 network for disaster response (operational) 2-1-1 Disaster Data Management System

5. What is the primary purpose of 2-1-1 DDMS? • Development of standardized caller & resource data elements (support) 2-1-1 Disaster Data Management System

6. What is the primary purpose of 2-1-1 DDMS? • Development of disaster management protocols for the 2-1-1 network (support) 2-1-1 Disaster Data Management System

7. What is the primary purpose of 2-1-1 DDMS? • Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support) 2-1-1 Disaster Data Management System

8. 2-1-1 DDMS – Main Components • Suite of Data Management Tools • Data Commons • Data Exchange • Data Dashboard • Extension Warm Centers • Nationwide Coordination Main features and functionality provided by 2-1-1 DDMS

9. Current Capabilities All the I&R software systems have some basic capability to produce reports. Current State

10. Future Capabilities With 2-1-1 DDMS participating 2-1-1s are able to provide closer to real-time access to data for external partners, allow for dynamic, ad-hoc queries as well as ensure a more consistent presentation. Future Capabilities

11. 2-1-1 DDMS Additionally, with 2-1-1 DDMS, designated 2-1-1 Extension (Warm) Sites would be able to seamlessly support the 2-1-1 network while preserving all the benefits of real-time access, dynamic and consistent reporting. Future Capabilities

12. 2-1-1 DDMS Extension Warm Center An estimated between 6 to 12 Extension Warm Centers would be needed to provide: • 24/7/365 stand-by readiness to handle call surges, 2-1-1 service blackouts, and other potential scenarios that require an immediate increase in call handling and/or resource database management capacity. Criteria for the selection of Extension Warm Centers will be more stringent and demanding as well as tightly linked to deployment coordination requirements. August 30, 2014

13. 2-1-1 Disaster Preparedness Status and Experience • Discussion: • Stages of disaster (prepare, response, relief, recovery, mitigation) • Formal vs informal role • Compensation Related Standards Standard 17: Emergency Operations and Business Contingency Plan Standard 22: Disaster-Related Technology Requirements Standard 23: Disaster Training and Exercise August 30, 2014

14. 2-1-1 Disaster Preparedness Status and Experience(EXERCISE 1) • Discuss with each other one or two aspects of your disaster preparedness and/or experience that you feel went very well or that you would like to improve: • How would you want a future 2-1-1 DDMS to support or enhance you in the area you identified? • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation) August 30, 2014

15. Key Relationships • Discussion: • With other 2-1-1s • With external groups/entities Related Standards Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies Standard 20: Disaster-Related I&R Service Delivery August 30, 2014

16. Key Relationships(EXERCISE 2) Discuss with each other one or two aspects of your relationships with key partners in disasters. • How would you envision a future 2-1-1 DDMS facilitating or supporting these relationships? • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation) August 30, 2014

17. Data Management and Reporting • Discussion: • Caller Data: • Collection • Storage • Use/reports • Resource Data: • Disaster taxonomy • Pop-up Disaster resources Related Standards Standard 19: Disaster Resources Standard 21: Disaster-Related Inquirer Data Collection/Reports August 30, 2014

18. Data Management and Reporting(EXERCISE 3) Discuss with each other your call documentation experience in disasters and how you used the data gathered. • How would you envision a future 2-1-1 DDMS helping with data management and reporting? • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation) August 30, 2014

19. For more information: • AIRS Style Guide • www.211us.org/documents/AIRS_StyleGuide.pdf • Resource Data schema • www.211us.org/documents/ResourceData.pdf • Caller Data Schema • www.211us.org/documents/CallerData.pdf • Executive Summary • www.211us.org/documents/ExecSumDDMS.pdf • Concept of Operations • www.211us.org/documents/DDMS.pdf • AIRS XSD • www.airs.org/i4a/pages/index.cfm?pageid=3363 Resources

20. Thank you