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Supporting young people with communication difficulties

Supporting young people with communication difficulties. Welcome, introductions and housekeeping. Welcome to the course – we hope you enjoy it Today we’ll be working together in teams – and there are points to be won! Fire drill Turn mobiles to silent Toilets Break Ask questions as we go

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Supporting young people with communication difficulties

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  1. Supporting young people with communication difficulties

  2. Welcome, introductions and housekeeping • Welcome to the course – we hope you enjoy it • Today we’ll be working together in teams – and there are points to be won! • Fire drill • Turn mobiles to silent • Toilets • Break • Ask questions as we go • Information is in your Participant Packs

  3. Learning outcomes Today we hope that you will: • become more aware of the skills involved in communication • find out about some of the difficulties that young people can have with speech, language and communication • think about how these difficulties can affect their ability to do well in the workplace 3

  4. Learning outcomes We also hope that you will: • learn some practical ways to support young people with these difficulties • think about how organisations in contact with young people with these difficulties can be supportive and inclusive • enjoy the short course!

  5. Introducing the ‘communication chain’ … … which we think is more like a chain reaction • Each ‘domino’ has to do its bit so that all the following ones can work too – and all in a split second!

  6. Communication chain The first stage is noticing that someone is speaking to you

  7. Communication chain • Next you look at the other person and listen to what they are saying ....

  8. Communication chain • Then you have to hear the words … • … understand what they mean • … and put them together to make sentences that make sense

  9. Communication chain • Then you look at the other person’s expression and body language …

  10. Communication chain • … put all that together to understand what has been said.

  11. Communication chain • Then you need to reply … • So, you get an idea about what to say …

  12. Communication chain • ... decide what’s appropriate depending on who you’re talking to • and where you are...

  13. Communication chain • … find the right words in your memory • … put them together to make sentences

  14. Communication chain • … choose the right expression and body language

  15. Communication chain • … programme your speech muscles • … and speak!

  16. Communication chain • Check out the other person’s expression, and you’ve got it! • Then you have to keep the conversation going! • Sounds easy, but many young people have difficulties with different parts of this chain

  17. Communication breakdown activity • Work in pairs or groups of three • One person takes a sentence and has to get the message across to the others • They can’t use the words in bold • The others can ask questions to help understand the message

  18. Communication difficulties can lead to feeling: • Frustrated • Tired • Stupid • Lacking in self-worth • Withdrawn • Angry • Panicked • Confused

  19. Causes of speech, language and communication needs (SLCN) Read more about this later – information in your packs

  20. Communication chain

  21. Communication chain

  22. Communication chain

  23. Communication chain

  24. Communication chain Less severe difficulties with various parts of the communication chain

  25. League table of communication difficulties 1 MOST difficult Game rules • Over 60 young people with communication difficulties were asked what they found difficult when communicating • Decide which of the 10 difficulties got the most votes for being a problem. • There are points for positioning difficulties correctly 10 LEASTdifficult

  26. ‘Too much talk’ This short film shows a young person’s first day in a commercial kitchen. You’ll get points for: • pointing out what the chef does well • suggesting what the chef could do better to help the young person

  27. ‘Customer service?’ This short film shows a young person (Jessica) starting work in a women’s clothing shop. You’ll get points for: • pointing out what went wrong • Suggesting how Jessica could be helped to improve her customer service skills

  28. ‘Friendship or friendliness’ This short film shows a young person (Becky) on her first day of work experience in an office. You’ll get points for: • suggesting how the boss should sort out this difficulty

  29. Supporting communication difficulties in the workplace Most helpful • Think about 12 possible changes an organisation can make to help a young person with communication difficulties • Arrange them from MOST helpful to LEAST helpful • Prepare to explain your ideas to the other teams Least helpful

  30. Why do we need to think about communication skills? • Young people with communication needs are not that rare, so communication-supportive practice will benefit more people than you think • 10% of all children have long-term speech, language and communication needs (SLCN) (Law et al, 2000) • In disadvantaged communities children are more at risk of having delayed speech and language skills for their age • Children and young people with communication difficulties often do less well at school unless they get the right help

  31. Quiz: Q1 How many new words do children and young people learn during their school years? • One per day • Three per day • Seven per day • Ten per day

  32. Quiz: Q1 answer How many new words do children and young people learn during their school years? • One per day • Three per day • Seven per day • Ten per day

  33. Quiz: Q2 Children and young people with communication difficulties are at increased risk of developing mental health problems • TRUE • FALSE

  34. Quiz: Q2 answer Children and young people with communication difficulties are at increased risk of developing mental health problems. • TRUE • FALSE

  35. Quiz: Q3 Over half of UK employers say skills like communication and teamwork are more important than academic results • TRUE • FALSE

  36. Quiz: Q3 answer Over half of UK employers say skills like communication and teamwork are more important than academic results. • TRUE • FALSE

  37. Quiz: Q4 In socially deprived areas of the UK, some young people don’t have the language skills they need to do as best they can in school, work and life. What percentage of young people do you think could be affected? • 10% • 20% • 40-50% • 70%

  38. Quiz: Q4 In socially deprived areas of the UK, some young people have ‘poor language’. This means they don’t have the language skills they need to do as best they can in school, work and life. What percentage of young people do you think could be affected? • 10% • 20% • 40-50% • 70%

  39. Reflect and discuss • How can what I have learned today be put into practice in my organisation? • What simple changes can I make?

  40. Which team has won? Add up the points and see which team has won the most points And the winning team is …

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