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Moonee Valley Training Wiki

http://mvls.pbwiki.com. Moonee Valley Training Wiki. Our Library Service. 5 branches in Melbourne’s Inner-West 51 permanent and 20 casual staff 55,500 members ‘Gulliver Core’ + 20 subscriptions to databases, eBooks, tutorials. Top 10% for public usage of databases.

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Moonee Valley Training Wiki

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  1. http://mvls.pbwiki.com Moonee Valley Training Wiki

  2. Our Library Service • 5 branches in Melbourne’s Inner-West • 51 permanent and 20 casual staff • 55,500 members • ‘Gulliver Core’ + 20 subscriptions to databases, eBooks, tutorials. • Top 10% for public usage of databases

  3. Current Reference Training • Induction Training (all staff) • Quarterly “Forums” on various topics • Occasional database vendor training – for Librarians/Library techs. • Problems: • Fitting in training around rosters. • Informing all staff about new or updated databases. • Keeping up with changing technology.

  4. Library 2.0 Training • “23 things” program: a State-wide program to introduce ‘Web 2.0” concepts to public library staff in 2007/08. • Inspired by Helene Blowers (Charlotte-Mecklenburg Library, USA) • Managed locally by Yarra Plenty Library (http://www.yprl.vic.gov.au/Learning_2.0/) • Approx 30 MVLS staff completed course.

  5. Why Invest in Library 2.0? • Libraries can: • revitalize their web presence • keep up with user needs and changing user groups • become more familiar and confident with emerging technologies • Staff and users can participate in “next generation library services” with social networking and web innovations. • http://mooneevalleylibrary.blogspot.com

  6. Why Wiki? • Accessible from anywhere • No registrations, no passwords • Easy – for us, for staff • Free!

  7. How we set it up • No pilots! • No costings! • 6-8 weeks in preparation • Wiki still being completed when staff started the programme. • 2-3 hours per week preparing questions. • 30-45 mins working on the Wiki.

  8. The Basic Outline • 10 week course of databases to review • Reviewing 3 - 4 databases per week.  • 30 minutes of work, per week. • October 13th - January 30th • Alone or in pairs • Help and support as needed • Nor compulsory but “expected” • All levels of staff involved, Library Officers to the Library Manager, full/part/casuals.

  9. Developing the Program • Each week was loosely themed • Back in Time: genealogy (Ancestry), archived newspapers (Times Digital Archive), Picture Australia & Picture Victoria • Back to School: subject DBs aimed at students (Science Resource Center, Opposing Viewpoints), Encyclopaedia Britannica, web-chat tutoring (Your Tutor) • Who Are You?: biographies (Biography Resource Center, Australian Dictionary of Biography Online)

  10. Developing the program (2) • Included Library Link Victoria & Libraries Australia • Included reference and readers advisory resources • Included paid and free resources • e.g. Victorian government’s Better Health Channel website • Description of each D’Base & 1-2 questions for each

  11. Spreading the Word • Visiting branch team meetings • A4 Handout • Email reminders - at the start & periodically • Monthly staff bulletin

  12. Initial Reactions • “Cautious optimism” • Reservations centred around: • Idea of ‘homework’ • Perception of having ‘spare time’ • ‘I’m too busy’ • Rostered time off the circulation desk alleviated a lot of this initial tension.

  13. Tracking Progress • Questions emailed/hard copy • Excel spreadsheet maintained by the ref staff • Gentle reminders/encouragement to anyone falling behind • Helped the ref staff to pinpoint particular issues with databases/our questions

  14. Issues that arose • Importance of really clear wording • Making sure questions were not variable or time-dependent (where possible) • Problems with concurrent sessions (e.g. Safari : 50 e-books computer training manuals) • Staff really appreciated feedback; and being able to work in pairs.

  15. Results • 76% completion rate • 32 out of 42 staff completed all 10 weeks. • Most others completed at least 7 weeks • Recognition from Council • No measurable increase in usage stats yet.

  16. Benefits to Library staff • Increased familiarity with the online collection • “I didn’t know we had that” • Improved understanding of the depth and coverage of resources • Improved confidence in demonstrating the databases • Happier to “market” to patrons

  17. Benefits to Reference Staff • Getting to know/ more contact with staff from distant branches. • Identifying areas of need for further training • Confidence in using web-based training • Great resource for training new staff • Looking at the databases in greater depth

  18. Lessons Learnt • Library 2.0 laid the groundwork • Self paced participative training works well (for our staff) • Library Officers appreciated the opportunity for training (casuals doing the course in their own time!) • Technical Services staff appreciated being ‘included’

  19. Lessons Learnt • Too brief • Often only looking 1 or 2 features • Missed as much as we exposed. • Senior staff • All staff can “squeeze in”30 mins a week for training! esp. If they’re keen and well supported. • People love prizes!

  20. Questions?

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