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Communication Assistant (CA) CA V4.0 (Summary)

Communication Assistant (CA) CA V4.0 (Summary). --- Edition 2 ---. Panasonic System Networks CO.,LTD. Enhance Points of CA V4.0. Explanatory notes :. CA Basic Express. CA Pro. BE. Pro. SV. Op. CA Operator Console. CA Supervisor. “. Enhance Points of CA V4.0 - 1. : With CA Server.

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Communication Assistant (CA) CA V4.0 (Summary)

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  1. Communication Assistant (CA) CA V4.0 (Summary) --- Edition 2 --- Panasonic System Networks CO.,LTD.

  2. Enhance Points of CA V4.0 Explanatory notes : CA Basic Express CA Pro BE Pro SV Op CA Operator Console CA Supervisor

  3. “ Enhance Points of CA V4.0 - 1 : With CA Server : KX-NS1000 (*1) Up to 240 clients (PBX mode) (*2) History and Presence features are not available. (*3) “i-Link” is CRM Integration module which 3rd vendor develops. (*4) VM greeting message is not changed in case of KX-TDE/NCP series. (*5) Activation Key (KX-NSF101:3rd Party CTI Link) is required in case of KX-NS1000. (*5) Activation Key of CSTA MUX is required too, when CA Server is installed.

  4. Support KX-UT Series SIP Phone

  5. “ Support KX-UT Series SIP Phone -1 KX-NS1000 KX-TDE/NCP don’t support SIP telephone as CA client’s paired extension. With KX-NS1000, CA can work with new SIP telephone (KX-UT series only). But, KX-HGT100, KX-NT700 and other non-Panasonic SIP terminal is NOT supported. SIP-MLT (KX-UT670) (KX-UT133/136/248) Pure IP-PBX New SIP-SLT (KX-UT113/123) SIP-DECT (KX-UDT121)

  6. “ Support KX-UT Series SIP Phone -2 KX-NS1000 Comparison Functions - Current model / New SIP Phone (1/3)

  7. “ Support KX-UT Series SIP Phone -3 KX-NS1000 Comparison Functions - Current model / New SIP Phone (2/3)

  8. “ Support KX-UT Series SIP Phone -4 KX-NS1000 Comparison Functions - Current model / New SIP Phone (3/3)

  9. One-look Network (16 sites)

  10. KX-NS1000 One-look Network “ One-look Network (16 sites) -1 KX-NS1000 One PBX works as the Master unit which controls other slave units. All CA clients log-in to the Master unit, then the contacts in a One-look network can be viewed by all users of PBXs within the One-look network. Up to 240 total CA users Master Unit Slave Unit Slave Unit Slave Unit

  11. KX-NS1000 One-look Network “ One-look Network (16 sites) -2 KX-NS1000 CA Server is required when the number of CA users is increased more than 240. The CA Server is connected to the Master unit. The One-look network is considered a single entity that interacts with CA Server. More than 240 CA users CA Server Master Unit Slave Unit Slave Unit Slave Unit

  12. Absent Message with Personal Greeting (Supported Unified Message)

  13. 1 : Will Return Soon 2 : Gone Home 3 : At Extension ... 4 : Back at ... 5 : Out until ... 6 : In a Meeting 7 : Urgent Only 8 : Not At My Desk 9 : User Custom “ Absent Message with Personal Greeting -1 KX-NS1000 Unified Message of KX-NS1000 supports Personal Greetings of a Mailbox for Absent Messages. CA user can select Personal Greeting when Absent Message is set. BE Pro SV Op Press 6 : Absent Message

  14. 1 : Will Return Soon 2 : Gone Home 3 : At Extension ... 4 : Back at ... 5 : Out until ... 6 : In a Meeting 7 : Urgent Only 8 : Not At My Desk 9 : User Custom “ Absent Message with Personal Greeting -2 KX-NS1000 BE Pro SV Op FWD to UM

  15. “ Absent Message with Personal Greeting -3 KX-NS1000 BE Pro SV Op I have a meeting now… UM FWD to UM In a meeting

  16. Outlook Tool-bar Enhancement (Support Unified Message)

  17. “ Outlook Tool-bar Enhancement -1 KX-NS1000 GUI of Outlook Tool-bar is improved. Main enhance points are : BE Pro SV Op Enhanced Call Control Feature (Park Retrieve, Call to Contact) Call History Function List Presence Assistant Feature for listening to voice message (IMAP4 account) Assistant Feature for viewing FAX message (IMAP4 account) Pro SV Op Pro SV Op Call History Pro SV Op New GUI Park Retrieve Presence Pro SV Op Function List Call to Contact/Caller ID : Idle : Using Call Status

  18. “ Outlook Tool-bar Enhancement -2 BE Pro SV Op Call History Open

  19. “ Outlook Tool-bar Enhancement -3 BE Pro SV Op Call to Contact/Caller ID Click Function List Click

  20. “ Outlook Tool-bar Enhancement -4 BE Pro SV Op Presence Pro SV Op Click Open your presence window.

  21. “ Outlook Tool-bar Enhancement -5 KX-NS1000 Assistant Feature of Outlook IMAP4 account (1/4) BE Pro SV Op IP Address of KX-NS1000 which has the mailbox of UM. (Master/Slave KX-NS1000) This password is set into the IMAP4 account. Master KX-NS1000

  22. Read Unread (Bold) Delete “ Outlook Tool-bar Enhancement -6 KX-NS1000 Assistant Feature of Outlook IMAP4 account (2/4) BE Pro SV Op Caller ID Voice Message Open

  23. “ Outlook Tool-bar Enhancement -7 KX-NS1000 Assistant Feature of Outlook IMAP4 account (3/4) BE Pro SV Op Call Back Play Message (with standard application) Customize User Profile Call Back to Caller ID Yes Transfer to Mailbox

  24. “ Outlook Tool-bar Enhancement -8 KX-NS1000 Assistant Feature of Outlook IMAP4 account (4/4) BE Pro SV Op Caller ID FAX Message Open Viewing FAX image

  25. CRM Integration (i-Link)

  26. “ CRM Integration (i-Link) -1 BE Pro SV Op CA V4.0 can incorporate the module the 3rd vender “i-Link” develops to link with a CRM database. Incoming call pop-up Click to dial Client PC i-Link module Incoming call DB I/F Caller ID Make a call Phone No. CRM Database Click event (Phone No.) Pop-up CRM Software GUI

  27. “ CRM Integration (i-Link) -2 BE Pro SV Op The following setting of CA client is required after installing the “i-Link” module. Please obtain this module from the following URL. Also please contact your sales section or PSN sales section about the license of “i-Link”. URL: http://www.ilink.de/download/Panasonic-CRM/  Web site of i-Link

  28. “ CRM Integration (i-Link) -3 BE Pro SV Op List of Supported CRM Application Versions. (February 2012) CRM/DB Web Phonebook IBM Lotus Notes 8.5.1 ACT! 2011 Professional ACT! 2011 Premium Sage CRM 7 Goldmine 9 Premium Edition Maximizer CRM 11 Microsoft Dynamics CRM 2011 Salesforce.com NetSuite SugarCRM Tigerpaw (planned for February 2012) Das Ortliche Das Telefonbuch local.ch Whitepages Herold.at (commercial) Herold.at (private)

  29. MS Exchange Scheduler Integration

  30. “ MS Exchange Scheduler Integration -1 CA Server CA Presence (also absent message of an extension) synchronizes with a user’s schedule (calendar) in MS Exchange Server. BE Pro SV Op CA Server is mandatory. MS Exchange Server 2007/2010 is supported. Change Presence MS Exchange API MS Exchange Server CA Server Request user’s schedule User’s Calendar User’s Schedule Info. (Every 5 minutes) KS-NS1000 (New) It is possible to change Personal Greeting message of Built-in UM according to this synchronization.

  31. “ MS Exchange Scheduler Integration -2 CA Server Setting points of CA Server are as follows : (1/2) BE Pro SV Op CA Server Tick this check box. Confirm these parameters to an administrator of Exchange Server. This keywords list is the default parameter for a CA user.

  32. “ MS Exchange Scheduler Integration -3 CA Server Setting points of CA Server are as follows : (2/2) BE Pro SV Op CA Server Set the user account for each CA user.

  33. “ MS Exchange Scheduler Integration -4 CA Server Setting points of CA Client are as follows : BE Pro SV Op CA Client Tick this check box. We can modify the table of keywords.

  34. “ MS Exchange Scheduler Integration -5 CA Server BE Pro SV Op “Meeting” is matched to the keyword. “In a meeting” in Function List is executed. In a meeting KS-NS1000 (New) It is possible to change Personal Greeting message of Built-in UM according to this synchronization.

  35. ACD Report (with CCView)

  36. “ ACD Report (with CCView) -1 BE Pro SV Op A CA client has the button to open the window of CCView, Poltys branded ACD Report application. CCView - Poltys Open This button appears after installing CCView Middleware. CCView Middleware is provided by Poltys. Please contact your sales section or PSN sales section about the license of Poltys. https://eww.netreg.panasonic.co.jp/kms/  PSDN

  37. “ ACD Report (with CCView) -2 BE Pro SV Op Poltys CCServer ACD Monitor Data KS-NS1000 KX-NSF101 (3rd Party CTI Link) is required to connect a CCServer to a KX-NS1000. Note : CA and CCView are two separate applications. For example, CA Supervisor’s information is not linked with CCView.

  38. Missed Call Log

  39. “ Missed Call Log -1 CA Server It was impossible that CA users see History of Incoming Missed Calls which arrived at their extensions while CA users logged off. BE Pro SV Op CA Server V4.0 can save Incoming Missed Calls while CA users log off. CA users can check Incoming Missed Calls in History when CA users logs in. 1 Missed call occurred when a user was not logged in to CA Client 2 Missed call is recorded in CA Server Logout Missed call records are sent to CA Client when CA logs in. 3 CA Server

  40. Hide Call Control Window

  41. “ Hide Call Control Window -1 BE Pro SV Op Call Control window doesn’t appear. It doesn’t depend on the status of CA paired extension.

  42. Activation Key

  43. “ Activation Key-1 (*1) KX-NSF101 is required when Poltys’ CC View application is installed.

  44. “ Activation Key-2 (*1) For UM E-mail Notification feature

  45. “ Activation Key-3 Pre-Installed Activation Key (CA Basic-Express) Free Trial for 60 days The 60-day trial period begins - once you have installed CA Client on a PC : for KX-TDE/NCP user - upon installation of PBX : for KX-NS1000 user

  46. Login Capability

  47. “ Login Capability - 1 The total allowed number of simultaneous CA Client users is determined by the type of CA Client used and whether or not CA Server is installed. The following table shows the maximum number of users that can simultaneously log in for each mode (same as CA V3.0).

  48. System Connection Diagram

  49. “ Connection Diagram (Sample) -1 Not Possible KX-NCP500/NCP1000 KX-TDE100/TDE200/TDE600 SIP ISDN-Tel PBX Extension I/F LAN CA + PS CA + D-PT/A-PT CA Server CA + IP Soft Phone TVM CA + SLT CA + IP-PT

  50. “ Connection Diagram (Sample) -2 Not Possible ISDN-Tel KX-HGT100 KX-NT700(SIP) Other SIP Phone KX-NS1000 PBX Extension I/F (Option) LAN CA + PS (IP-CS) CA + SIP Phone (KX-UT Series) CA Server CA + IP Soft Phone CA + SLT CA + IP-PT

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