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Poltys Unified Communication Solutions Jan 2013

Poltys Inc. Poltys Unified Communication Solutions Jan 2013. What’s New Poltys Products Portfolio by Verticals New Price List Poltys Products Overview Poltys CA Modules Overview Demos and Essex Power Case Study. Meeting Agenda. What’s New. Price List.

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Poltys Unified Communication Solutions Jan 2013

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  1. Poltys Inc. Poltys Unified Communication SolutionsJan 2013

  2. What’s New Poltys Products Portfolio by Verticals New Price List Poltys Products Overview Poltys CA Modules Overview Demos and Essex Power Case Study Meeting Agenda

  3. What’s New

  4. Price List • Simplified and Reorganized Price List • Call Center and CRM with Call Recording • IVR/Customer Interaction System • MS Lync • Health Care • Conference Bridge • Restructured prices • increase competitivity • Simplify the offering and quotation process

  5. Products and Features • New Products • CCQueue Wait Time Announcer • Poltys CA Modules • New Features • Conference Bridge • SIP only version on micro chassis appliance • Windows GUI – (end of March) • Microsoft Outlook 2010 Calendar integration • CCRecord Pro • IP Recording: IP-PT and SIP • Appointment Reminder • Candian French support for Text-to-Speech and Speech Recognition NEW Product

  6. Reorganized Product Portfolio

  7. Call Center Solutions Desktop CRM Integration Add on to Agent Productivity SW or CCView Agent Productivity Add on to CCView Call Center Supervision CCView • Server and Desktop Supervisor • Includes : • Sever software • 5 Supervisor Licenses, expandable • Agent desktop Software • Includes • 5 Agent Licenses, expandable • Middle ware that resides on the agent desktop Includes: • 5 Agent licenses, expandable • Features • Increased Call Center Agent productivity • CRM integration and data base pop ups • Call log and lost calls management • Group collaboration • Queue monitoring • Real time monitoring • Chat • Request assistance • Features • Log calls • Cost calls • Real-Time monitoring • Queue times and quantity of calls in queue • Groups • Individual agents in each group • Reports • Performance Graphs • Features • Salesforce • Microsoft Dynamics • ACT 2012 • Maximizer • Tigerpaw • Generic SQL Database • Custom integration services • Features • Agent training and evaluation • Easy settlement of possible disputes Recording Add on to CCView • Features • Automate customer interactions • Database lookup for caller identification and decision making • Route incoming calls to the right department or Agent based on multiple criteria Inbound and outbound Call Automation SIP IVR add on to CCView • Features • Notify predefined recipients via PBX extensions, Emails or cellular SMSs that a inbound and/or outbound call was placed to/ from an PBX extension. • Protect for calling fraud by rejecting transfer and conference operations on predefined trunks Dial Out Notification

  8. IVR SIP Speech Auto Attendant Inbound / Outbound SIP IVR System Notification System • APPOINTMENT REMINDER • Includes Support for: • (a) Multi-Language MS ) Text to Speech (TTS) on Win Server 2008 (not included) • (b) Support for NeoSpeech TTS • AUTO ATTENDANT • Includes Support for Microsoft Speech Recognition and Text to Speech engines. • Requires Win Server 2008/2011 (not included) • SIP IVR • Includes Support for: • (a) Multi-Language MS Speech Recognition (ASR) and Text to Speech (TTS) on Win Server 2008 (not included) • (b) Support for Nuance ASR and NeoSpeechTTS • Requires custom script development • Features • Connect the caller to the intended extension by speaking his/ her name • Integrate with Panasonic KX-TDE/NCP/ NS • Route the incoming calls to the destination recipients according to the caller speech and a predefined list of name • No telephony hardware required • High end Text to Speech and Speech Recognition engines • Multiple languages supported • Features • SIP IVR-based with predefined scripts • Integrate with Panasonic KX-TDE/NCP/ NS • Easy to configure and use • No telephony hardware required • Connects to an IP-PBX or directly to Telephony Service provider • Use High End TTS for reading information • Multiple languages supported • Features • Standalone VoIP Telephony application based on SIP protocol that provides automated inbound/ outbound call interactions based on touch tone or voice commands supplied by customers • No telephony hardware required • Integrate with Panasonic KX-TDE/NCP/ NS

  9. Conference Bridge Conference Bridge Pro Conference Bridge • CONFERENCE BRIDGE (SIP only, optional PRI upgrade available as add-on) • Includes Support for max 40 users organized in max 20 conference rooms per unit (upgradable to maximum 120 users per system) • SIP CONFERENCE BRIDGE • Includes Support for max 10 party conference (upgradable to max 30 party conference) • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Dial-out and Meet-Me Conferences • Connectivity to PBX by SIP trunks/ SIP extensions/ PRI extensions • Easy to use Web-based Administration Console • Integration with Microsoft Outlook Calendar • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Dial-out and Meet-Me Conferences • Connectivity to PBX by SIP trunks/ SIP extensions • Easy to use Web-based Administration Console • Integration with Microsoft Outlook Calendar

  10. MicrosoftLync Microsoft Lync Gateway • Poltys Lync Gateway for Microsoft Lync 2010 • Includes Support for max 200 seats • Features • Remote Call Control (RCC) services to allow users to control and interact with their telephone handsets from within the Microsoft Lync client • Integrate with Panasonic TDA/ TDE/ NCP/ NS compatible • When a call rings at a user's desk phone, it also appears in Microsoft Lync • Users can dial, answer, hang up, hold, retrieve, transfer, and deflect calls on their desk phone • Call forwarding state of the user's desk phone can be controlled • When a user's desk phone is busy, their presence status in Microsoft Lync is shown as "in a call"

  11. Healthcare Solutions Patient Reminder IVR Direct Care Connect DCC Direct Care Monitor DCM • Server and Desktop Supervisor • Includes : • Sever software • 5 Supervisor Licenses, expandable • Server and Desktop Software • Includes • 5 Supervisor Licenses, expandable Turnkey solution with hardware server • Features • places outbound calls to deliver specific appointment information to each called recipient . • No telephony hardware required • 100% Voice over IP solution • multiple languages supported • Features • Log alarms • Translate the alarm message to PS and PT phones • Real-Time monitoring • Reports • Graphical monitorng • Features • Generate reports for DTMF – based NCS • Call log and lost calls management • Call Accounting • Features • Notify predefined recipients via PBX extensions, Emails or cellular SMSs that a inbound and/or outbound call was placed to/ from an PBX extension. • Protect for calling fraud by rejecting transfer and conference operations on predefined PBX trunks Dial Out Notification Add on to DCC CCAccounting Add on to the DCC • Features • Call level and cost reporting

  12. Poltys CA Modules Poltys CA Modules • CA Auto Attendant Module • Connects the caller to the intended recipient by speaking the name or by entering the extension number • CA Outbound Dialer Module • Automatically places calls to a predefined list of phone numbers when the agent status is “available” • CA Appointment Reminder Module • Connects internal and outside participants in multi-party voice conferences • CA Conference Bridge Module • Connects internal and outside participants in multi-party voice conferences • CA ACD Report Module • Provides reporting features to CA Supervisor, enabling agent and group history analysis • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Enabled, customer speaks the name of the party he wants to talk to • Get the CA client presence status, play the associated greeting and perform the specific action • Call is transferred automatically to the appropriate person if available • Outside caller can request a call back and leave a callback number • Auto Attendant will popup a window with the callback requests and if it is accepted, the callback number is automatically dialed • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Calls the numbers one by one as soon as Agents becomes available • Busy or no answer numbers are retried • The outbound dialer eliminates the customer search and dial time that the agent normally does • Agents are presented with calls as their status changes to available • Outbound call list can be shared via CRM databases between multiple Agents • Import call list from external CSV file • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Plays pre-recorded messages or can use Text to Speech technology • If the call is not answered it retries, if an answering machine answers, it leaves a message. • Can leave messages in different languages • Creates Call Completion Reports and Call Logs • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Multi-party, multi-speaker conferences • Maximum 48 conference rooms • Total of 96 simultaneous attendees per system • Easy to configure ad-doc conference • Easy to add/remove participants from the product GUI • Features • Integrate with Panasonic KX-TDE/NCP/ NS • Collect ACD statistics regularly from CA Supervisor • Build Reports by month/day/hour/day of week and group for a selected time range • Group Report Statistics • Agent Status Report ACD Statistics

  13. New Price List

  14. Call Center

  15. IVR

  16. Conference Bridge/Lync Conference Bridge MS Lync

  17. Healthcare

  18. CA Modules Add Ons

  19. Available Chassis

  20. Chassis Selection Matrix

  21. Poltys Products Overview

  22. CCView2012 Key Features • Display real-time PBX call activity • Enhanced Counters and Timers management • Full PBX ACD statistics and reports • Predefined report templates for quick report generation • Call billing • Multiple Supervisors • Send SMS notifications when network connection to PBX is down • Connect to up to 8-networked Panasonic IP-PBXs simultaneously • Multi-PBX and CCRecord Pro ready • Multilanguage support

  23. CCView2012 Monitor Group Statistics Agent Statistics System Statistics

  24. CCView2012 Graphs

  25. CCView2012 Reports 41 predefined templates

  26. CCView2012 Logs

  27. Desktop CRM

  28. CCAccounting Call level and cost reporting

  29. CCRecord Pro Call recording solution that works on digital and analogextension/ trunkside or SIP extension/ trunk side

  30. CCAgent Incoming call screen pop with internal CRM information and call control/ chat functions

  31. PoltysLync Gateway Poltys Lync Gateway connects the Panasonic Telephony System to the Microsoft Lync Server Remote Call Control (RCC) services allow users to control their telephone handsets from within the Microsoft Lync client Poltys Gateway

  32. CCQueue Poltys’ CCQueue Wait Time Announcer Turnkey solution that informs the caller about the position in queue and estimated waiting time in queue.

  33. SIP IVR Standalone IP Telephony application based on SIP protocolthat provides automated inbound/ outbound call interactions based on touch tone or voice commands supplied by customers APPOINTMENT REMINDER SCHOOL BOARD APPLICATION EMERGENCY NOTIFICATION APPLICATION SERIAL NUMBER VERIFICATION CHECK TEST RESULTS APPLICATION CAR LOCATOR BASED ON VIN STORE LOCATOR BY PHONE DIAL BY NAME AUDIO BULLETIN BOARD HOMEWORK AUTOMATED TRANSPORTATION INFORMATION BY PHONE PHONE SURVEYS CONDUCT AUTOMATED TESTING AUTOMATIC PHONE ANSWERING SERVICE FOR HUMAN RESOURCE DEVELOPMENT VIRTUAL SECRETARY LEGAL PHONE SERVICES REGISTER BY PHONE "I'M OK" PHONE SERVICE EMERGENCY VOICE BROADCASTING INFORMATION PHONE SERVICES SELF SERVICE TECHNOLOGY PHONE COACHING SERVICE REAL ESTATE PHONE SERVICE FINANCIAL PHONE SERVICE SECURITY GUARD MONITOR MEDICATION REMINDER SERVICE

  34. Conference Bridge Meet-me and Dial-out conferences Outlook integration

  35. Speech AutoAttendant Connects the caller to the intended recipient by speaking his/ her name or by dialing the appropriate extension

  36. Appointment Reminder Minimizes no-shows for Doctors, Dentists and Chiropractic offices or other business with high volume of appointments per day

  37. Dial out Notification/Fraud Protection Notifies predefined list of recipients via PBX extensions, Emails or cellular SMSs that a certain phone number has been dialed Allow/ reject calls based on predefined rules

  38. Direct Care Connect Helps Assisted living Facilities and Nursing Homes manage the communications, personnel and risk of late alarm response in an efficient and effective way

  39. Direct Care Monitor Call monitoring tool that provides real-time monitoring and reporting of alarms and emergency calls Comprehensive real-time and historical tools for PBX call tracking

  40. Self Service IVR Inbound/ Outbound SIP IVR Sends predefined customer reminders using text-to-speech technology Allows customers access their information such as bill amount, due date and last payment made English and French Canadian language support

  41. Poltys CA Modules Overview

  42. CA Modules Overview New functionality for the Panasonic CA provided by Poltys Dec 2012 • Panasonic CA and Poltys CA Modules create an unified application suite • CA Modules are derived from existing Poltys applications • CA Modules use the propriety Panasonic CTI I/F for a seamless integration with CA and PBX • Languages available for the GUI • English • German • Spanish ACD Reports Conference Bridge • Appointment Reminder Tight integration as CA Family product • Auto Attendant • Key Concept • Panasonic Family Product • Affordable to sell by Panasonic Dealer • Outbound Dialer

  43. CA Modules Functionality Poltys CA modules can be launched from CA V4 screen with easy one-click operation, then provides effective five functions 1. ACD Reports Provides Call Center reporting features, adding ACD Call Center specific functionality CA Click Poltys CA Module 2. Conf Bridge Adds audio conference capabilities to the CA Pro and CA Supervisor Clients • 3. Appt. Reminder Places outbound calls to customers and when the call is answered, plays specific message Connects the caller to the intended recipient by speaking the name or by entering the extension number, using speech recognition technology • 4. Auto Attendant Select a function Automatically places calls to a predefined list of phone numbers and connects the called person to the agent as soon as the call is answered • 5.Outbound Dialer

  44. Conference Bridge Module Connects internal and outside participants in multi-party voice conferences

  45. Appt Reminder Module Connects internal and outside participants in multi-party voice conferences

  46. Outbound Dialer Module Automatically places calls to a predefined list of phone numbers when the agent status is “available”

  47. AutoAttendant Module CA Auto Attendant Module Connects the caller to the intended recipient by speaking the name or by entering the extension number, or perform actions depending on CA presence state

  48. ACD Reports Module Provides reporting features to CA Supervisor, enabling agent and group history analysis

  49. CA Modules Part Numbers

  50. CA Modules Order Process • CA modules are added to the Panasonic Price List • Order are placed to Panasonic Sales Company and for each Part number an Activation Code is supplied • Activation Code is used by Dealers to log into the Poltys licensing portal (https://licensing.poltys.com/PoltysLicense/) to activate the SW parts and initiate HW delivery • Activation Code is generated by Poltys and has the order details encrypted in 16 alphanumeric characters in the following format: xxxx-xxxx-xxxx-xxxx

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