The Broadway Caf

1. The Broadway Café SDLC

2. Plan This project will include the development of a website that is geared towards serving our customers. It will allow customers to order our products online through a simple and easy process. Critical Success Factors: The system must be able to process more than one order at a time. The website should be easy to use for both ordering and navigating. This project must be up and running before Christmas so that our customers may place holiday orders online that can be gift wrapped and sent out. - Project Timeline - November 14 – Planning phase deadline, document and business requirements completed. November 20 – All models completed and ready for programming. November 24 – Prototype ready for testing. December 1 – System testing completed. December 4 – All final corrections to system completed and system goes live.

3. Plan Project Feasibility Studies Project Cost – We will uncover all costs included with the implementation and decide when the optimal time for implementation. Project Components – We will survey customers and find what they would want to be included on the website. Development ability – We will analyze our employees and decide whether or not the whole project or just part of the project should be developed in-house.

4. Analysis Business Requirements Customers must start an account or already have an account to place orders. System should allow management to access and edit database information. System should allow management to gather database information and create reports. Website should be user friendly and easy to navigate.

5. Buy VS. Build Analysis We decided to build or own website instead of having it built for us. We chose this option because we feel that our IT department (2 employees) are up to the task. This choice would also reduce the cost of its creation. This choice would allow us to know and understand our website better and to get exactly what we want out of it.

7. Place An ORDER CONT. The customer enters Broadway Café’s Home Page. If the customer is a new customer, they need to begin by clicking on the link to Create an Account. After creating an account they can proceed to login. If the customer is a returning customer and has already created an account they will begin by logging in. They can then view a list of Broadway Café products. The customer can add items to their “shopping cart” and when they have finished viewing the products, they will review their cart. From here, the customer can remove items or accept their cart. Before accepting a cart, a customer may add or remove as many products as they choose. Next the customer will select a payment method and enter their payment information. If they chose credit card, for example, they will enter card number, expiration date, etc. After completing this step the customer will click to place the order, and an order confirmation will be given. NOTE: Products on the product list are ones in the database that have not been purchased through a placed order.

9. Design

10. Design

11. Navigation

12. DevelopMent

13. Test

14. Implementation Phase Training: The training involved in implementing our SDLC system with form a strong familiarity with the system for authorized users. Online training will be available so training can occur anywhere, even at home if need be. Videos with detailed instructions, followed by hands-on experience with the actual system, will be the main source of training for new or existing employees unfamiliar with the system. Documentation: Only authorized users can access the system as it will safeguarded against intruders through the use of a login requirement and software to prevent intrusion. Security of the system will be constantly monitored to prevent any threats. Passwords are required to be changed once every 3 weeks for security purposes. Implementation: Phased Conversion will be used in order to reduce risk and slowly integrate the system and make sure it functions properly. This will allow for a gradual change into the new system, giving users enough time to become familiar with the system and avoid mishaps with actual customers.

15. Maintenance Phase Process: An automated maintenance process will be incorporated into this SDLC system insure a constantly updated and accurate system. Performance will be initiated on an hourly, daily, weekly, monthly, quarterly, and yearly schedule for consistency and to assure quality of the content. This will also make shipment processing and delivery faster and more efficient. Hourly (Each hour system scanned) Orders processed during daytime hours, process finalized at the end of the hour. Constant updates for incorrect or recurring information. Answer customer questions or concerns on the site on a daily basis. Daily (Daily scans of the system) At the end of each day, order receipts and information backed up and removed from hourly information pools. Daily checks to weed out recurring or inaccurate information. Any sudden or unexpected outcomes or occurrences are processed on a daily basis, hourly if necessary to inform customers of vital information. Daily scans for worms, viruses, malicious software, and tampering with the system. Weekly (Weekly updates, scans, and security) Information pools pulled, backed up, and stored on a weekly basis for easier organization and less use of storage. Security check each week to ensure the system is running properly and safely from intruders. Weekly scans for worms, viruses, malicious software, and tampering with the system. Monthly Monthly updates, including updates to system software if necessary, update product lists. Monthly scans for worms, viruses, malicious software, and tampering with the system. Quarterly Quarterly updates, any necessary. Quarterly scans for worms, viruses, malicious software, and tampering with the system. Yearly Yearly updates, any necessary. Yearly debugging to ensure system is in proper operating condition and orders process properly, etc.

16. Maintenance Continued Performance: Main focus will be upon the hourly, daily, weekly system checks. This will run from startup on December 4th, until February 1st of the following. After February 1st we will incorporate monthly, quarterly, and yearly system checks and updates into a permanent maintenance schedule. Both Adaptive and Corrective forms of maintenance will be utilized so the system is constantly updated and accurate, while without system errors. Performance maintenance will ensure the system is user friendly and easy to navigate. Preventative maintenance will also be incorporated into the system so future errors or mistakes can be avoided. A change management system will assist in making sure the system is capable of handling the pressure of unexpected outcomes or results and adapting to a changing world.  In order to fulfill customer needs and ensure a friendly, cooperative, and easy to use online setting, a customer help desk will be incorporated in order to properly process or correct customer orders as well as to support any customers that are having trouble using the system. Also, the help desk will help the system improve upon past mistakes to ensure the system functions properly in the future.

17. References Baltzan, P. and Phillips, A. (2011). M: Information Systems. New York: McGraw- Hill. BETAVERSION (2007). Cohesion Case Overview. Retrieved 10/4/10 from http://cohesioncase.com/e-business/mbd2.html