CRS’ Information and Communications Technologies for Development (ICT4D) Webinar

1. CRS’ Information and Communications Technologies for Development (ICT4D) Webinar Moving towards mainstreaming the use of ICT Solutions to improve CRS Programming Efforts Carrie Miller & Dina Brick mHealth Interagency Working Group April 6, 2010

2. Why is CRS mainstreaming ICT4D solutions? • Improve the quality of the services we provide • Improve our ability to scale to serve more people • Help people to use information to manage better • Leverage experience from one project to the next more effectively

3. Mainstreaming ICT4D Solutions

4. Objectives • Increase participants’ knowledge and understanding of the innovative ICT4D solutions being provided by a number of private and not-for-profit organizations across a broad range of sectors. • Increase participants’ awareness and understanding of partnerships supporting and promoting ICT4D.

5. Preparation: Planning

6. Preparation: Pre-Recording • Purpose: Improve presentation quality & time management • Software: Adobe Acrobat Connect Pro • Equipment needed: Good internet connection & headset with a working microphone • Tip: When recording in Adobe close all windows except the presentation window • Tip: Do not record over a wireless connection

7. Implementation: Technology • Software: Adobe Acrobat Connect Pro • Equipment needed: Reliable internet connection, headset & keyboard • Tip: Use chat feature - reduces bandwidth demand • Tip: Overseas connections experience a 1-2 minute delay; periodic pauses are necessary

8. Implementation: Human Resources • Technician: Highly proficient user to manage the meeting room • IT support: Monitor connection & troubleshoot participant technical problems • Facilitators (2 or 3): Facilitate the session; avoid dead air • Tip: It can be helpful to have “extras” available to ask questions, track down presenters • Tip: LINGOs organizers a training on how to conduct online meetings

9. Implementation: Facilitation • Facilitation team: Needs to have access to an excellent internet connection • Facilitating Q&A: use of chat feature facilitates question tracking & reduces risk of audio problems • Tip: Schedule regular breaks • Tip: Continue to remind users to use the chat feature • Tip: Prepare a checklist/guidelines for presenters: time of presentation, facilitator’s role, using the ‘talk feature’

10. Webinar: Results & Evaluation • Total participants: 172 • Evaluation: Overall very satisfied; Mixed reviews on Q&A preferred more interaction • Post webinar communication: Request sent to single individual • Tip: Create an external website to house webinar information & presentations ahead of time • Tip: Automate registration system to allow for participant tracking (pros & cons)

11. ICT4D Webinar Links • Norbert Niederha - Cropster • http://ecom.catholicrelief.org/p85675044/ • Mathew Taylor - Intel • http://ecom.catholicrelief.org/p19707447/ • Ben Henneke - TIST • http://ecom.catholicrelief.org/p63102787/ • Morgana Ryan - Accenture • http://ecom.catholicrelief.org/p71693646/ • David Metcalf – University of Florida • http://ecom.catholicrelief.org/p86405117/ • Thomas Collette - Agilix • http://ecom.catholicrelief.org/p99656442/ • Mark Davies - Esoko • http://ecom.catholicrelief.org/p77084185/ • Fredrik Ivarson - Anoto • http://ecom.catholicrelief.org/p61642641/ • Will Warshauer -Voxiva • http://ecom.catholicrelief.org/p47661243/ • Neal Lesh - D-TREE • http://ecom.catholicrelief.org/p33688845/ • Bobby Jefferson - Futures • http://ecom.catholicrelief.org/p25097986/ • Adele Waugaman – mHealth Alliance • http://ecom.catholicrelief.org/p11116588/ • Aaron Sundsmo - Danya • http://ecom.catholicrelief.org/p91795656/ • Josh Nesbit - Frontline SMS • http://ecom.catholicrelief.org/p57712248/ • Jack Levy - NetHope • http://ecom.catholicrelief.org/p95726049/

12. Webinar mHealth Highlights • Voxiva (2001) • Relational database • Semi-connected env’ts • Dashboards • Software as a service • CommCare – Damagi (ICT) & D-tree (implementation) • Four principals • Focus on CHW & phones • google.groups.com/group./ICT4CHW • Futures Group (1971) • AIDSRelief • Semi-connected env’ts • Dashboards • IQCare/mobile – EMR; mobile tablet; synchronize • PMTCT – using any mobile phone • Creative commons approach to support ICT mainstreaming • Data quality

13. Webinar mHealth Highlights • mHealth Alliance & DataDyne (EpiSurveyor) • Use of mobile phones to support health care delivery • Leverage foundation investment • Focus on capacity building – easy to use technology • EpiSurveyor – gmail for data collection • Danya • Creates customized mHealth solutions • Blends technology, M&E, communications in an evidence based solutions • mDOT • Frontline SMS Medic • Connect CHW to clinics • Organic evolution • Savings $3000 in fuel • 130 received care • Case finding mechanism

14. Moving towards integrating ICT4D

15. Key considerations for CRS’ ICT4D Mainstreaming Process • People • CRS staff • Program partners • Field workers • People we serve • Processes • New Project Life Cycle Processes • New Management & Support Processes • New institutional strengthening processes • Products and Systems • Mobile devices • Mobile device software that works in on and off-line modes • Emerging telecommunication and Internet services • Web-based application

16. Thank you & Contact Information Carrie Miller Catholic Relief Services Technical Advisor - HIV and AIDS Email: cmiller@crs.org Dina Brick Catholic Relief Services Technical Advisor - Food Security Email: dbrick@crs.org