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LSE for You Self-Service Administration Portals 2002

LSE for You Self-Service Administration Portals 2002. Mr Chris Cobb Director of Business Systems & Services London School of Economics and Political Science. Agenda. Who we are Overview of the system The Infrastructure that supports it Scope for the future Q&A session.

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LSE for You Self-Service Administration Portals 2002

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  1. LSE for YouSelf-Service AdministrationPortals 2002 Mr Chris Cobb Director of Business Systems & Services London School of Economics and Political Science

  2. Agenda • Who we are • Overview of the system • The Infrastructure that supports it • Scope for the future • Q&A session

  3. LSE – brief overview • £100m annual turnover • 7000 students • 50:50 mix of postgraduate/undergraduate • 50:50 mix of domestic/overseas students • standard desktop, 3 year replacement cycle • 6.7 : 1, student : PC ratio (taught students) • 68.4% laptop, 71% PC (off-site) student ownership • campus and residences wired to cat 5 • supplemented by 802.11b wireless

  4. MIS Systems Management Information Services

  5. Aims Meeting today’s expectations & Improved customer care • Self Sufficiency • Immediacy • Anytime • Anywhere

  6. Aims • Greater Accuracy, Timeliness & Efficiency of Data Maintenance • Reduction of data entry • Greater potential for sharing, integrating and dissemination of information • Data Protection – allowing an individual to see their own information and ensure its accuracy • Process Automation

  7. LSEforYou • Went live in Nov 2000 • HTML front end • Oracle web PL/SQL and Java • Application specific Cartridges • XML data and XSLT style sheets

  8. LSEforYou XML and XSLT style sheets

  9. LSEforYou XML and XSLT style sheets

  10. Page Process: • Browser • https • get LFY page • LFY Servlet • check user • check permissions • get content • get menus • make LFY page • Browser • https • show page

  11. LFY Servlet: check user LFY Servlet Remote Method Invocation connected users XML Authentication Broker

  12. LFY Servlet: check permissions LFY Servlet JDBC

  13. LFY Servlet: get content LFY Servlet HTTP Servers HTTP

  14. LFY Servlet: get menus XML menu tree

  15. LFY Servlet: make LFY page Raw content in XHTML Formatted for display in LSEforYou

  16. Hardware Infrastructure Server diagram

  17. Demonstrationlive? http://www.lse.ac.uk/– or here is one I prepared earlier……

  18. Different PerspectivesApplicant • lookup status of application app status video • collect username & password

  19. Different PerspectivesConfirmed Applicants & Studentsstudent video • e-mail directory consent • change network password • fee lookup & on-line payment fees video • emergency contacts • address maintenance address • private accommodation • teaching timetable timetable timetable and find study room video • find a study room • Module Choicemodule entry video • Exams – Results & Timetable exams video

  20. Different PerspectivesAlumni alumni video • Employment • Exam Results • Address Update address • Transcript Certificate Request (soon)

  21. Different PerspectivesAdministrative Staffadmin staff video • Emergency Contacts • Addresses address • Book a Room room booking • Pay Slip • Find a Room • Reprographics – Usage & Scheduler reprographics video

  22. Different PerspectivesTeaching Staff teaching staff video • student photographs • teaching timetable • class mailer • room booking room booking • tutor approval for module choice tutor approval • find a study room • reprographics – Usage & Scheduler reprographics video

  23. Future Additions • Application for financial support • Class registers • Telecoms usage • Internal Debit Notes • Personnel – HESA recordpersonnel HESA video

  24. Usage – Top 10 Internal Hits

  25. Usage – Top 10 External Hits

  26. Usage – Time of Day

  27. Usage – By Date

  28. What’s next? - Portal • Notices • E-mail, Calendar • H Space • Library Account • On-Line Resources • VLE • Customisation

  29. What’s next? CRM

  30. Existing Infrastructure • Reliable, scalable and secure database – Oracle • Adequately Specified hardware – Hewlett Packard • Skilled and experienced programming staff • Integrated Systems – LSE Central • HeadLine authentication broker

  31. LSEforYou Costs • Software licenses £2,000 • Hardware £6,000 • Web Design two person months • Programming four person years (and rising) • Staff training £15,000

  32. Problems Encountered • Standardisation of tools/technologies • 24/7 coverage only available with hot backups – almost there but not quite • Resistance to change

  33. Recommendation • Do not endanger current operations • 24/7service requires 24/7 support • Keep focussed

  34. and finally……. Winner of the UCISA Award for Excellence 2002 Winner of the EUNIS Elite Award for Excellence 2002

  35. Questions

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