Creating A Fast Learning Organization, ARF Leader Forum

January 27, 2009 Creating A Fast Learning Organization Charlene Li Founder, Altimeter Group Co-author, “Groundswell”

What Is Different Today »Activist customers »Empowered employees »Non-traditional competitive threats Transform Your Research by Listening ... West Coast Edition 2

Learning Comes From Everywhere New forms of leadership will be needed 3 Transform Your Research by Listening ... West Coast Edition

Who owns listening and learning? 1. Market research 2. Marketing 3. Customer service 4. Product development 5. IT Transform Your Research by Listening ... West Coast Edition 4

Four Goals Of Learning Organization 5 Transform Your Research by Listening ... West Coast Edition

Basic Learning Tools Transform Your Research by Listening ... West Coast Edition 6

Oracle Listened To Learn Oracle put a roadblock on its own home page to encourage feedback/ideas Executives participated in the online community Transform Your Research by Listening ... West Coast Edition

H&R Block Listened First To Dialog Better Transform Your Research by Listening ... West Coast Edition

And Then Asks Customers To Do The Talking 9 Transform Your Research by Listening ... West Coast Edition

BlueShirtNation.com Supports Best Buy’s Front Line Employees Transform Your Research by Listening ... West Coast Edition

Comcast Listens To Support Transform Your Research by Listening ... West Coast Edition

Starbucks Listens To Innovate 50 people participate in the process, representing every department Transform Your Research by Listening ... West Coast Edition

The CIO Shares Process and Plans 13 Transform Your Research by Listening ... West Coast Edition

Next Steps »Determine where fast, flexible learning is most needed to support business goals »Figure out who you need to listen to »Find out who is best at listening to that audience »Diversify your tool set • Nothing beats hands-on experience Transform Your Research by Listening ... West Coast Edition 14

The Fallacy Of Control 15 Transform Your Research by Listening ... West Coast Edition Photo: Kantor, http://www.flickr.com/photos/kantor

Develop Intestinal Fortitude Transform Your Research by Listening ... West Coast Edition

Charlene Li Altimeter Group charlene@altimetergroup.com blog.altimetergroup.com Slides available at slideshare.net/charleneli Transform Your Research by Listening ... West Coast Edition Copyright © 2008 Altimeter Group

Creating A Fast Learning Organization, ARF Leader Forum

Creating A Fast Learning Organization, ARF Leader Forum

Presentation Transcript

2010 TCBC Leader Forum

Developing a Learning Organization

Chapter-07 Creating a Flexible Organization

Building a Learning Organization

BUILDING A LEARNING ORGANIZATION

Creating a Learning Environment

2010 TCBC Leader Forum

Creating a Learning Plan

Creating a learning economy

Change Management Creating A Learning Organization @ carolynpittis @ welmandigital

Creating a Flexible Organization

Creating a Student Organization Constitution

Creating “Community” for Project Success: Learning Organization Principles

A Learning Organization

“Creating a Learning Culture”

CREATING A LEARNING ORGANIZATION AND AN ETHICAL ORGANIZATION

Creating a Learning School

Creating a Great Organization

A Learning Organization

Creating a process-based organization

UPRR: A Learning Organization