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NHW Health Service : Clinical Prioritisation & Waitlist Management

NHW Health Service : Clinical Prioritisation & Waitlist Management. The baseline How the health service was previously operating in regards to the target processes Non clinical Staff Booking Clinical Staff Various clinical software and manual systems in use D ata to illustrate baseline.

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NHW Health Service : Clinical Prioritisation & Waitlist Management

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  1. NHW Health Service: Clinical Prioritisation & Waitlist Management • The baseline • How the health service was previously operating in regards to the target processes • Non clinical Staff Booking • Clinical Staff • Various clinical software and manual systems in use • Data to illustrate baseline

  2. NHW Health Service: Clinical Prioritisation & Waitlist Management • The baseline Cont. • Challenges identified in changing the way things were done within the health service • Identifying lines of accountability • Identifying a process of clinical decision making for eligibility and triage

  3. NHW Health Service: Clinical Prioritisation & Waitlist Management • Action plan • Description of initiatives that have been undertaken and supported by the Specialist clinics access policy implementation funding initiative • Explore the capacity of the organisation to collect and report information • Engagement with relevant software vendors to support collection and reporting • Introducing clinical triage and eligibility decision making across specialist clinics • Specialist Outpatient Clinics share a single software package.

  4. NHW Health Service: Clinical Prioritisation & Waitlist Management • Action plan Cont. • Summary of what your nominated milestones were for the target processes • Key personnel identified to accept accountability • Information systems support key processors • Monthly reports identify: • Achievement against key processors and time frames • Errors & areas on non-compliance • Business Rules are developed to support timeframes • Training provided

  5. NHW Health Service: Clinical Prioritisation & Waitlist Management • Progress to date • What you have achieved so far, if you have met your evaluation milestones • Identified key personnel who are accountability for data error correction and non-compliance. • Informed key stakeholders. • Self assessment against compliance • Implemented clinical triage and eligibility in appropriate areas

  6. NHW Health Service: Clinical Prioritisation & Waitlist Management • Progress to date Cont. • Any challenges you have encountered • Information technology (systems / personnel) • Increased administrative activity • Multiple priority tools (e.g. Community health Vs Specialist Outpatients) • Are you on track to aligning with the Access Policy by 1 July 2015? • Yes

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