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Building Irish Water

Building Irish Water. ACCC Conference Dr . John Tierney MD Irish Water 7 th March 2014. Vartry Water Scheme. Water Services. Encrusted Cast Iron Pipe. Waterford City Wastewater Treatment Plant - DBO. Government Decisions.

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Building Irish Water

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  1. Building Irish Water ACCC Conference Dr. John Tierney MD Irish Water 7th March 2014

  2. Vartry Water Scheme

  3. Water Services

  4. Encrusted Cast Iron Pipe

  5. Waterford City Wastewater Treatment Plant - DBO

  6. Government Decisions • April 2012 Govt announces establishment of a new utility • June 2012 Irish Water Programme Established with in the BGE Group • Mar 2013 Interim Legislation passed • June 2013 Irish Water Incorporated

  7. Irish Water: A Modern Utility Sources funding for investment (Hybrid funding model) Effective regulation (CER, EPA) Complex stakeholder landscape (including DEPER, Local Authorities, IBEC) Environmental Custodian (sewage removal and treatment) Major Asset Base (Responsible for €11 billion worth of assets) Clean water (provide safe water) Serves Customers 24/7/365 (1.8 million customers) Network of pipes conveying water (90,000 KMs) Indoor and outdoor staff (34 Local Authorities, IW staff) Technology (Integrated IT landscape)

  8. Milestone 1: Commencement of the Metering Programme, July 2013 Milestones achieved The Metering Programme commenced in July and there 27,000 meters being installed each month Irish Water has a brand logo appears in the public domain (e.g. on Irish Water vans, uniforms) Milestone 2: Customer Launch, July 2013 There is a dedicated Customer Contact Centre, managed by Abtran, to respond to all Customer Queries Customer Communications are issued to the public and customers in connection with the Meter Installation Programme The Irish Water website is live www.water.ie Milestone 3: Asset Transfer / Operations Day 1, January 2014 Delivered capabilities (i.e. people, processes and systems) to support Irish Water and the Local Authorities Asset transfer plan for water services assets commenced Support provided to Local Authorities on the change and other activities needed to successfully transition to January 2014 SLAs agreed Enduring funding Model identified Staff recruited Full legislation (Water Services Bill No. 2) enacte.

  9. Irish Water: Operational from 1st January 2014 People = + Role based training and knowledge transfer Organisation structure Role definitions Detailed org design Job descriptions Work instructions policy and procedures Target Process Model Process Protocols Functional Activity Overview Service Level Agreements System build System test System Landscape System Design and solution blueprints Functional Specifications Technology KPIs Data Metrics Security and access

  10. Irish Water systems Maximo Syclo Inventory Manager Syclo Work Manager Used to plan and record work. holds the “master” of the data in relation to assets, jobs in progress etc. Data that is entered into other systems (e.g. Syclo) ends up in Maximo. Used to return real time asset and work management data, entered in the field, to Maximo. Used for return real time data about materials usage. Click Primavara P6 / PCM GIS (Geographical Information System) Used to capture, store, manage, retrieve, analyze, and display spatial information , and then support complex modelling, analysis and decision making. Provides very precise location of assets. Used for scheduling and dispatch of outdoor staff. Used for project and resource management. ECM (Enterprise Content Management) Oracle eBusiness SCADA Integration SCADA (Supervisory Control and Data Acquisition) monitors the safety of the assets and raises an alarm when issued present. Used for organising and storing Irish Water documents. Used to manage finances and support procurement. Customer Care & Billing Customer Web Meter Data Management Provides information about Irish Water and its goals and objectives. The website will continue to grow with new content being added on a regular basis to ensure that all information is accurate and up to date and relevant. Used for long term storage of data collected from meter reads. Validates this data and then makes it available to the billing system. Used by the contact centre to manage all customer contact. It will also be used to manage the production of bills and revenue collection from customers.

  11. Irish Water – A Self Funding Utility The aim is for Irish Water to be a self funding entity with two streams of investment over time – one from bill paying customers and the other from market funding. IRISH WATER TODAY Change Attitudes & Behaviours Towards Water ‘Effective’ Control of Assets & Operations 1 2 REVENUE CAPITAL INVESTMENT Customers Paying Bills Funding from the Markets A Self Funding Utility

  12. Priorities for future investment

  13. Milestones to come in 2014 – Tariff April Domestic and Non-Domestic Tariff Structure - Consultation Connection Charging Policy (- Consultation Water Customer Handbook - Consultation June Water Charges Plan - Consultation July Water Customer Handbook (decision) August Water Charges Plan (decision) October Liability for domestic billing commences January 2015 First bills issued to customers

  14. Irish Water will be central to the delivery of five key benefits Water Restrictions Customer Contact Experience Water Quality Compliance (Microbiological) Complaints Experience Operating cost efficiencies Water Pressure Service Request Experience Unplanned Interruptions Capital cost efficiencies Billing & Payments Experience Turbidity, Colour, Taste, Odour Net revenue recovery Connections Experience Risk Reduction Sustainable financing and funding model Water Consumption & CSL Network Leakage Sewer Flooding Wastewater Discharge Compliance Public Health Energy Efficiency & GHG Emissions Public Safety Water Sustainability Employee Health & Safety Water Services Employment

  15. Conclusion Irish Water on track to deliver the key milestones in one of the largest reform projects in the history of the Irish State Irish Water

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