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SCANNING

SCANNING. There was a public perception of crime occurring in and around the Home Depot which is located in the center of response area two. Is the Home Depot at 1220 N. Wendover Road a location for criminal activity?. ANALYSIS. Home Depot District Loss Prevention GIS Analyst Mike Humphrey

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SCANNING

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  1. SCANNING There was a public perception of crime occurring in and around the Home Depot which is located in the center of response area two. Is the Home Depot at 1220 N. Wendover Road a location for criminal activity?

  2. ANALYSIS • Home Depot District Loss Prevention • GIS Analyst Mike Humphrey • Response Area Team 2/Baker-1 Officers • Secondary Employment • Home Depot Management and Associates • Customers who shop at Home Depot

  3. HOME DEPOT REPORTED CRIMESCalendar Year 2000 VS. 2001

  4. ROBBERY • Three reported robberies from person in 2001. • Robberies were common law in nature and started as larcenies from business.

  5. LARCENY • Larceny from the store itself of everything from power equipment to faucets. Most items were easily concealed or taken through the garden center to a waiting party.

  6. LARCENY FROM AUTO • Larceny from Auto occurring in the parking lot. Victims were most commonly contractors who had construction related items removed from their trucks or vans.

  7. RETURN POLICY • Home Depot’s store policy was to give cash or store credit for returns. Keep the “customer” satisfied! • “Steal and return” crimes skyrocketed. • This action was under-reported and was difficult to prove, but showed negatively on the company’s loss report.

  8. RESPONSE • CPTED (Crime*Prevention*Through*Environmental*Design) Assessment • Partnership between store and police • Police identified problems with the return policy

  9. CPTED • Recommendations were made to store management regarding area lighting, landscaping, product placement and product security.

  10. PARTNERSHIP • Partnership between management and police for more efficient reporting practices, associate awareness, and communication. • Increased presence from response area team. • Use of officers in an off-duty capacity to deter criminal activity in the evening hours.

  11. NEW RETURN POLICY • A new return policy was implemented which limits cash refunds to transactions ONLY with a valid receipt. • System monitors past returns and any bad check history. • Store reserved right to deny return in suspicious situations.

  12. ASSESSMENT • Customers and associates approach management and officers almost daily to thank them for better police presence/safer store environment. • Store loss shrinkage level down. • Robberies and larceny from auto calls are down since the implementation of this plan.

  13. RECENT ACTIONS • Continued education of store associates in crime prevention methods. • Signs and pamphlets to educate customers about larcenies from their vehicles. • State-of-the-art camera system for surveillance of the store and parking lot. • Addition of full-time loss prevention associate to the store.

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