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Beirut, Lebanon 25 February 2010

Amadeus Internet Booking Engine Bassem Daouk, Sales Manager, Amadeus Lebanon. Shibu T. George, Business Solutions Manager (e-Commerce), Amadeus IT Group SA. Beirut, Lebanon 25 February 2010. Agenda. About Amadeus Amadeus Agency Internet Engine (e-Power) Key Features Booking Process Demo

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Beirut, Lebanon 25 February 2010

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  1. Amadeus Internet Booking EngineBassem Daouk, Sales Manager, Amadeus Lebanon.Shibu T. George, Business Solutions Manager (e-Commerce), Amadeus IT Group SA Beirut, Lebanon 25 February 2010

  2. Agenda • About Amadeus • Amadeus Agency Internet Engine (e-Power) • Key Features • Booking Process Demo • Implementation & Support procedures

  3. We are well-positioned to help you management 0.96% 11.57% • A large, privately-owned company dedicated to the travel and tourism industry • 8500 Employees • 220+ Markets • 2.8 Billion Revenue (2008) • 526+ million transactions, 11.57% 52.76% 23.14%

  4. An essential industry provider 95%of world’s scheduled network airline seats 101,000+ Travel agency locations 526+ millionbookings processed 80,000+hotel properties 56 Low Cost Carriers 145 hosted airlines 380,000+terminalsworldwide 480+ milliontransactions per day 19%online air bookings

  5. Amadeus … For all participants in the industry Travel providers • Airlines • Hotels • Car rental companies • Railway • Ferry • Cruise lines • Insurance companies • Tour operators Travel sellers • Travel Agencies Travel buyers • Corporations • Travellers

  6. Amadeus Data CentreOne of the world’s biggest data processing centres dedicated to the travel industry. Around 500 airlines and 95,000 travel agency locations depend onthe Amadeus Data Centre to deliver almost half a billion net bookings every year and run extremely complex airline systems. - 370 million transactions a day- 2.5 million net bookings per day- 56 million passenger name records- 0.3 seconds response time- The System boasts 99.99% uptime

  7. & in Lebanon, Since 2009 We are well- positioned to support your Travel Business Amadeus Lebanon, Gefinor Centre, Beirut, LebanonTel : + 961 1 742950

  8. Amadeus Agency Internet Engine (e-Power) For Travel Agencies, Tour Operators & Pure Online Portals

  9. In MENA, a version that’s redesigned to support Middle East & North Africa operation style e- Power used in 32 markets today 23 Languages, for MENA : Arabic, English, FrenchCustom Region Service Fee Regional Localisationfor all supported languagesAdvanced CustomisationAdvertisement Opportunities111+ Online portals in MENA

  10. Amadeus Agency Internet Engine ( e-Power ) in MENA • A booking engine that changed the online conceptsin the region • Introduced in MENA : March 2006 • Used by top 2 agencies (average) in most Countries • Used by Tour operators and pure online portals • Regional Credit Card Payment Gateway Support • Egypt, Morocco, Tunisia, UAE, Qatar, Oman, Bahrain, Saudi Arabia, Kuwait, Syria, Yemen, Lebanon

  11. Technology Microsoft ASP.net technology Based on N-tier architecture model 128 bit SSL encryption to secure the transactionsAdvanced Servers, Backup System, Secure and Reliable Data Storage.Experience the Advantage of using Hosted solutionsNo IT – Infrastructure InvestmentCentralised developmentsQuick support and Monitoring systemSecurity ( IP, location )No profile duplication – real time synchronisation with ASP.

  12. e-Power Modules ( “A la carte” model ) Insurance * Service Fee Manager Corporate Edition* Promotions E-Power Base Multi-Leg Affiliation module * Payment Gateways Package E-Ticket Instant Low Cost Carriers Sub AgencyModule * Seat Map Non GDS Hotel Content External membership ProfileSynchronisation Closed Group Flexible solution with 89 different types of configurations today in the world

  13. 3, 286 3, 218 Cross Area & Technology 2, 796 401 413 2, 573 356 Travel Agency Solutions 573 592 2,216 321 Traveltainment 121 110 Other Travel Providers 663 165 311 201 649 170 870 Hotel Distribution & IT 230 166 598 508 Airline Distribution 159 198 569 151 108 105 544 468 409 Airline IT 1 279 1 104 870 826 684 2005 2006 2007 2008 2009E Europe's #1 travel company in R&D investment (in Man/years) CAGR 2005 - 2009 10%

  14. & More ….. More Content Insurance Hotel consolidators Tour packages Local inventory Activities & Entertainment More Innovation Mobile technology Social networks User generated content More Functionality Dynamic packaging

  15. Coming soon .... www.Libantravel.com The First Amadeus Powered online portal in Lebanon Demo

  16. Loading Page – Customisable

  17. Process Flow [ Result Page ] MatrixDisplay Modify Search Form

  18. Process Flow [ Result Filter ] ApplicableRules AdvancedResult Filter

  19. Process Flow [ Shopping Basket ] Agency RulesFlight Rules Add HotelAdd Car

  20. Process Flow [ Registration ] Profile lessBooking Create a new Profileor Login if already a profile exists

  21. Process Flow [ Profiles ] Frequent FlyerMeal RequestSeat RequestSpecial RequestSeat Map Fre

  22. Process Flow [ Delivery Type ] PreferredTicketingOffice(s)

  23. Process Flow [ Payment Options ] More Options- Invoice- Call Me- Pay at agency- Credit Card Discount Couponsor Promotional Code Pay by Installments

  24. Hotels : Map based Result Display AdvancedResult Filter

  25. e - Mail Marketing & Amadeus IBEs Quick Search form We recommend PromotionSpots • Spam Free Mails- Permission based mailing- To Avoid blind mass mailing- customer preference specific emails

  26. Implementation & Support • 3-6 Weeks implementation Time • First level support : Amadeus Local offices • Second Level support : Amadeus Regional Office Dubai Technology & Partnership

  27. For more information Please contact your local Amadeus Office shibu.george@amadeus.comTel : 00971 4 2935201 Amadeus LebanonTel : + 961 1 742950 www.amadeus.com Technology & Partnership

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