7 Must-have Skills for a Sales Person and the Role of Traini

1. 7 Must-have Skills for a Sales Person and Role of Training

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3. Skills of a Winning Sales Person

4. Skills of a Winning Sales Person Listening skills Essential for good communication Helps gain valuable information from customers.

5. Skills of a Winning Sales Person Questioning skills Essential for persuasion Building relationships When? What? How? Who?

6. Skills of a Winning Sales Person Knowing the product Helps convince customers Prepared to answer customer queries

7. Skills of a Winning Sales Person Recognizing the process Helps identify their comfort zones Can work on areas they need to improve

8. Skills of a Winning Sales Person Understanding customer objections Based on market trends Competitor offerings

9. Skills of a Winning Sales Person Identifying buying signals Enable customers to make a choice Reassure the customers of their decision

10. Skills of a Winning Sales Person Negotiating and closing skills Offers and discounts possible Clauses non-negotiable

11. Skills of a Winning Sales Person Listening skills Questioning skills Knowing the product Recognizing the process Understanding customer objections Identifying buying signals Negotiating and closing skills Can sales people acquire these skills in a 2-3 day training program?

12. Skills of a Winning Sales Person Training sales people on all the skills they need for selling is difficult through a classroom training session. Limited time Limited reach Can there be a structured continual support? Can there be a structured continual support?

13. Collaborative Learning Environment acts as a catalyst that fosters learning on a continual basis.

14. Collaborative Learning Environment Features of a collaborative learning environment Bite-sized learning modules Access through multiple devices Available in multiple formats Interaction with peers through chats and discussion forums Push and Pull content for learning

15. Collaborative Learning Environment Ideas for skills building through a collaborative learning environment. Resource pool that can be populated on the learning portal

16. Listening Skills Develop listening skills though bite size modules of listening comprehension

17. Questioning Skills Get them to ask the right questions • Use scenarios, short clips and quizzes

18. Sales Process Knowledge Reinforce process knowledge • Online refresher training

19. Product Knowledge Product Knowledge through eLearning & mLearning modules

20. Selling Strategies Handling customer objections Identifying buying signals Negotiating and Closing Skills

21. Social Learning Wikis, Discussions Boards, Forums etc.

22. Conclusion Winning sales people are said to possess certain specific skills-set. Online training methods can be creatively used effectively, to build these essential skills, in a sales person. A collaborative learning environment with all the essential resources can be a useful learning platform for a sales person.

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