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ECOMMERCE CUSTOMER SUPPORT GUIDE

There are some steps to help for whom those have online ecommerce business. Here detailed information about ecommerce customer support guide.

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ECOMMERCE CUSTOMER SUPPORT GUIDE

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  1. ECOMMERCE CUSTOMER SUPPORT GUIDE By Continuum Software Solutions Inc w w w . c o n t i n u u m s o f t . ca

  2. What is eCommerce Customer Support w w w . c o n t i n u u m s o f t . ca

  3. eCommerce buying experience through customer support there are a few best practices which can do wonders for eCommerce buying experience through customer support: • Offer live chat with customers = offering instant solutions • Investing in co-browsing technology helps • Bringing social media as an interactive platform • Easy return policy • Service centric approach = Right Feedback and increasing sales w w w . c o n t i n u u m s o f t . ca

  4. Offer live chat with customers = offering instant solutions • It starts with that one small window which says ‘how may I help you’. • Not the chatbots but putting live representative will solve 75% of the challenges of the user and will help in gaining trust and increase the goodwill of the brand. w w w . c o n t i n u u m s o f t . ca

  5. Investing in co-browsing technology helps • Investing in co-browsing technology can help the customer support team to provide aid throughout the checkout procedure for problems such as payment failures and payment gateways. w w w . c o n t i n u u m s o f t . ca

  6. Bringing social media as an interactive platform • Social media is a great place where to attract all potential buyers. • Moreover, with the advancing digital medium platforms, some alerts are received in the form of data. • Data is nothing but the statistics of the people who have shown interest and are willing to get engaged with your product and service. w w w . c o n t i n u u m s o f t . ca

  7. Easy return policy • It is a good idea to have authentic sales. Most importantly framing crystal-clear policies and displaying/positioning them at a place where they can be easily accessible. • It creates a clear differentiator and categorizes services within false, unnecessary arguments w w w . c o n t i n u u m s o f t . ca

  8. Service centric approach = Right Feedback and increasing sales • Critical ingredients to the right sales are not pushing your product and service first. But it comes from giving customer experience- Personalized, User-friendly & Flexibility. • It will be a great thing to receive feedback – This will be game-changer for any company. • These are perfect ingredients that make any eCommerce venture a success. • Continuum offers end to end ecommerce Solution and marketing services across the globe. w w w . c o n t i n u u m s o f t . ca

  9. ContactUs 80 Birmingham Street, Toronto,Ontario M8V3W6 info@continuumsoft.ca www.continuumsoft.ca Inquiry_continuum +1 (437)887-1014

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