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a presentation to the 2009 International Workshop on ADR/ODR

Building Trust Online How to adapt mediation and negotiation techniques to the virtual environment. a presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross www.TheMediationRoom.com

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a presentation to the 2009 International Workshop on ADR/ODR

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  1. Building Trust Online How to adapt mediation and negotiation techniques to the virtual environment a presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15th September 2009 Graham Ross www.TheMediationRoom.com g.ross@TheMediationRoom.com g.ross@themediationroom.comorkshop

  2. Our entry site at www.TheMediationRoom.com

  3. Accredited Distance Training Course In ODR We run a fully accredited distance learning course on ODR. Course covers :- History of the development of ODR Review of ODR products Benefits and disadvantages Drivers and hurdles to ODR Building trust in the unseen mediator Review the procedures/techniques for online communication Time management in asynchronous conversation Adapting discourse for the online environment Use of ODR for part of a mediation Live roleplay

  4. Accredited Distance Training Course In ODR Over 80 mediators trained on the course from UK,USA, Canada,Australia,New Zealand,Dubai,Poland,Nigeria,Hong Kong Plus 25 for Chamber of Arbitration in Milan

  5. Beware of words

  6. “Two nations divided by a common language~” -attributed to George Bernard Shaw

  7. Laying the Foundations * Phone call- direct phone contact numbers. * Introduce yourself in full with more detail than normal for a mediator...and at a more personal level * CV/bio and photo

  8. **@@@@x&$&%$$!!!!!!!

  9. Laying the Foundations * Demonstrate concern that the parties understand the process/technology * Keep to commitments on time and priority and make clear that you demand the same from the parties * Clarify in detail how confidentiality is maintained and never assume the confidentiality of the system is always trusted

  10. Controlling the Dynamics of the Discourse * Encourage a 'speak when you are spoken to' discipline * Help parties avoid responses driven by 'ego' * Help parties avoid brooding over comments from the other party * Tips to assess emphasis normally displayed visually/aurally

  11. For one free live roleplay case email to:- www.TheMediationRoom.com g.ross@themediationroom.com g.ross@themediationroom.comorkshop

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