BP CENTRO-FINLAND

1. BP CENTRO-FINLAND Human Resource Management Plan

2. Agenda

3. Agenda

4. Introduction • BP – Centro is contemplating expansion into Nordic countries and Central Europe onward • HR Management Concept • Propose comprehensive HR plan to accommodate business needs

5. BPC Mission Statement • To be the top shopping complex developer and operator in the area which offers service 24 hours a day, taking environmental and ethical aspects into consideration as well as offering a fun and entertaining experience for customers.

6. HR Mission Statement • Human Resource’s mission is to support the company’s total operation in meeting its goals through its most valuable resources - it’s people.

7. Agenda

8. BPC HR Values • Performance - There are global high quality standards for performance and personnel in order to guarantee top service. • Innovation - People are encouraged to use their know-how and be creative in order to deliver new and better solutions to customers. • Progressive - Develop HR competencies, skill and knowledge while being closely in touch with customers. • Green - Through training and environmental leadership BP can best minimize its environmental footprint.

9. Visions • Aim to be one of the leading shopping complex developers and operators in Northern Europe. • Have a good brand image. • Attain significant market share on real estate industry.

10. Business Objectives • Have 4 convenience centers and northern Europe head quarters operating in Finland • Expand to Baltics and Russia • Provide 24hr quality service to customers

11. HR Objectives • Create qualified and united personnel, with effective management, which facilitates the ultimate success of the company • Create a rewarding atmosphere and appealing working place • Create organization that is adaptable to future expansion and changes

12. Main HR Policies • Promote mostly from within the company except in special circumstances • Motivate employees by recognizing and rewarding for their performance in order to achieve their individual goal that are integrated with organizational goals • Foster open communication

13. Main HR Policies • Promote diversity by treating employees fairly, providing knowledge of cultural differences and be supported by management • Offer compensation policy above going market rates • Encourage employees to continuous training

14. Conflict Resolution Methods • Problems solved in the lowest possible level • Effective communication, informal and formal • Organizational goals will determine the decisions in conflict situation

15. Ethical Issues Code of Ethics developed, entail following guidelines: • BPC has great respect for the law in the countries in which it operates and tries to sustains good relationships with the government agencies • BPC will and its employees are expected to perform in the best interest of the environment and show social responsibility. • Avoiding use of company assets, resources and property for personal or other inappropriate purpose.

16. Corporate Culture • BP has strong open corporate culture which supports diversity and active communication. • The people oriented organizational culture motivates to create a positive and innovative working environment. • Corporate language is English, and BPC operates as a multicultural firm but acknowledges and adapts to local practice.

17. Agenda

18. Organization • Relatively flat • Key functions centralized • Heavy reliance on information and communication technology • Focus on core competencies

19. Defining Organizational Structure

20. Ideal Career Path at BPC Top Management Facility Manager Management Trainee Intern

21. Key Functions • Operations: sales, information systems, b2b-customer service, service delivery and assurance and systems operations • Finance • Marketing: promotion, PR, market research • Human Resources: managing human capital Cooperate closely with each other through specially assigned teams

22. Responsibilities: Planning Recruitment Staffing Job design Training and development Performance appraisal Communications Compensation and benefits Labor relations Committed team of HR specialists Personnel responsible for performing multiple tasks CHRO coordinates work of department Transactions are handled with the help of HRIS Central HR Department manages all HR tasks regardless of country HR Department

23. Outsourced Activities • Maintenance • IT-services • Legal services • Security BP Centro also hires temporary work force if needed, e.g. promotion campaigns

24. Agenda

25. Job Analysis & Design • Focus to: Enlargement, Enrichment, Empowerment, Teamwork practices encouraged • Job analysis in changing environment • Finland is test market area, Movement, changes

26. Enrichment and Enlargement • Enrichment • Support independent work environment • Offer job rotation and relocation • Provide training opportunities • Enlargement • Cooperate with new centers • Add new tasks and duties to jobs

27. Year 1 • Open 4 convenience centers in Finland • Northern headquarters in Finland • Build brand awareness • Managers: CEO, Key Function Managers 4, Vice Presidents 1, Facility Managers 4

28. Years 2-4 • Within 2 years all facilities in Finland are open and operating with full capacity • Baltic test market (Estonia) starts in year 3 • Russia (2 convenience centers) starting in year 4 • Expansion to all Baltic countries during year 4 • Managers at end of year 4: CEO, Functional Managers 4, Country Vice Presidents 3, Facility Managers 9

29. Years 5+ • Substantial market share in Finland, Russia and Baltic • More facilities to Russia and Baltic's • Possible expansion to other parts of Europe i.e. Poland • Remarkable growth in personnel

30. Agenda

31. Chief Executive Officer Job Summary: The CEO is responsible for providing strategic leadership for the company by working with top management to establish long-range goals, strategies, plans, and policies Job Qualifications and Specifications: • Masters degree (MA) or equivalent • Five to ten years related experience and 2 years as president or CEO recommended • Ability to relate to people at all levels of an organization and possesses excellent communication and presentation skills. • Experienced leader with excellent project management skills with high ethical standards • Illustrates strategic visionary, analytical ability, good judgment and strong operational focus. • Moderate ability to travel and flexibility to attend social events • Fluent written and spoken English required, other languages advantage

32. Chief Executive Officer Job Duties and Responsibilities: • Be accountable to the mother company of all BPC Finland’s actions • Develop strategy plan, policies and overall objectives for BPC Finland • Represent the organization to the public and participate in community activities • Preside at top management meetings • Act as a strategic partner for the top managers in the development of the company’s plans and programs • Provide leadership and example to all BPC employees • Evaluate and advise on the impact of long range planning • Review financial performance • Evaluate all potential alliances acquisitions and/or mergers • Perform other incidental and related duties as required and assigned

33. Chief Financial Officer Job Summary: CFO determines, interprets and supervises all of the financial operations of the BPC Finland. Job Qualifications and Specifications: • Masters Degree in finance. • Minimum of 3-5 years experience in finance, from which at least a year in management. • Good understanding of the common regulations, policies, and procedures which apply to financing. • Expected to travel occasionally • Fluent written and spoken English required, other languages advantage

34. Chief Financial Officer Job Duties and Responsibilities: • Oversee all the operations of the finance department • Plan all the financial operations, determine the goals and delegate assignments • Develop a reliable cash flow projection process and reporting mechanism • Determine annual and monthly budgets of operations • Communicate and cooperate with all the other top managers • Motivate and supervise subordinates • Provide financial reports to CEO • Coordinate the annual audit and be responsible for the annual financial report • Perform other detailed financial analyses • Perform other incidental and related duties as required and assigned

35. Chief Marketing Officer Job Summary: CMO’s primary function will be to plan, organize, write, update and coordinate the use of the marketing plans and tools Job Qualifications and Specifications: • Masters Degree • Minimum of 3-5 years experience in marketing functions, of which at least 1 year in management. • Expected to travel often • Fluent written and spoken English required, other languages advantage. • Good negotiation and communications skills. • Enthusiastic, creative and learning attitude.

36. Chief Marketing Officer Job Duties and Responsibilities: • Plan the usage of annual marketing budget • Research the marketing science as needed • Organize and oversee the use of selected marketing tools • Delegate the marketing assignments • Create and maintain database of industry contacts. • Report monthly budget use to the CFO • Organize multiple overlapping marketing projects • Perform other incidental and related duties as required and assigned

37. Chief Human Resources Officer Job Summary: CHRM plans, organizes, and controls all activities of HR department. Responsible of the all the matters related in human resources policies, programs and practices in BPC Finland. Job Qualifications and Specifications: • Master's degree in Human Resource management or related Personnel/Human Resources field, OR • Five years' managerial and supervisory experience in personnel management; OR • Any equivalent combination of experience and education that provides the required knowledge, skills, and abilities. • Fluent written and spoken English required, other languages advantage.

38. Chief Human Resources Officer Job Duties and Responsibilities: • Develops staffing, recruiting, training and compensation systems • Determine department goals, objectives, and systems. • Evaluate reports, decisions, and results of department in relation to established goals • Participate in administrative staff meetings and cooperate with all the top managers • Implement and annually update compensation program; • Rewrite job descriptions as necessary • Monitor performance evaluation program and revises as necessary. • Develop, recommend, and implement personnel policies and procedures; • Make recommendation to CEO for improvement of policies, procedures, and practices on personnel matters • Prepare and maintain handbook on policies and procedures • Perform other incidental and related duties as required and assigned

39. Chief Operations Officer Job Summary: COO to manage and establish the required service assurance, technical services, customer service, service delivery, business systems services and systems operationsfor reliable delivery of goods and human capital for the purpose of maximization of customer satisfaction and productivity. Job Qualifications and Specifications: • Masters Degree (MA) in BA • Minimum of 5 years experience of which at least 2 years in management duties. • Good people skills, and efficient attitude combined with the ability to motivate and inspire subordinates. • Occasional traveling • Fluent written and spoken English required, other languages advantage

40. Chief Operations Officer Job Duties and Responsibilities: • Plan and schedule the service assurance, technical services, customer service, service delivery, business systems services and systems operations. • Monitor the schedule and performance of the operations. • Correct and examine possible failures of schedules. • Report monthly budget use to the CFO. • Perform other incidental and related duties as required and assigned

41. Country Vice President Job Summary: The Country Vice President is responsible for directing all of the administrative functions of the country branch of BPC in accordance with industry standards, regulatory agencies and company objectives and policies. Job Qualifications and Specifications: • Masters Degree or equivalent • Minimum of 2-4 years experience, of which at least 1 year in management duties. • Excellent people skills, efficient attitude combined with the ability to motivate and inspire subordinates. • Must be willing to travel • Fluent written and spoken English and domestic country language • Outgoing personality and responsible image • Good business skills • Visionary attitude and high ethics • Excellent communications skills

42. Country Vice President Job Duties and Responsibilities: • Plan, develop, organize, implement, direct and evaluate the administrative functions and performance of the given branch. • Make long-range planning of strategic goals. • Co-operate with the CEO and top management of BPC, and the UK headquarters with development of corporate-wide plans and programs as an advisor. • Provide analysis, proposals and statements of business trends, financial situations and competitive environment within the given branch to assist top management and the CEO in decision making. • Maintain, develop and propose companywide policies and procedures to maximize productivity and efficiency. • Assess decisions made by subordinates.

43. Country Vice President Job Duties and Responsibilities (continued): • Provide assistance for colleagues and throughout the organization as required. • Create and manage good relationship between the company and the local government, financial forces and general public. • Represent BPC in public events, such as community activities, charities and high-profile receptions. • Act as a spokesperson of BPC • Advice on, and administer company contracts. • Evaluate the performance, efficiency and effectiveness of the branches policies, procedures and teamwork. • Perform other incidental and related duties as required and assigned

44. Agenda

45. Facility Manager Job Summary: Supervise and control outsourced activities and general performance of the facility. Job Qualifications and Specifications: • BS Degree in Facilities Management or equivalent • 2-4 years of managing experience in facility industry • Familiar with local building codes, current health and safety regulations • Ability to define problems and resolve them quickly • Ability to handle multiple tasks and to work well with ever changing priorities and situations • Requires excellent supervisory, delegation and communication skills. • Fluent written and spoken English and domestic country language required • BPC Management Trainee program recommended

46. Facility Manager Job Duties and Responsibilities: • Supervise cleaning and maintenance of the facility • Oversee quality and efficiency of the work • Oversee the coordination of building space allocation, layout and communication services • Interact with the customers • Inspect construction and installation progress • Control budget • Report to Country Vice President • Initiate planned maintenance programs • Ensure that all regulations requirements are fulfilled • Perform other incidental and related duties as required and assigned

47. Management Trainee Job summary: Develop the technical, interpersonal, and business skill sets that will be required to advance into higher management positions within BCP Job qualification and specification: • BS or equivalent degree • Ability to define problems, and resolve them quickly • Ability to work well with ever changing priorities and or situations. • Ability to handle multiple tasks • Strong business aptitudes, • Excellent trouble shooting and diagnostic skills. • Good Communication Skills

48. Management Trainee Job requirements and duties: • Acquire a fundamental understanding of the different department • Obtain a strong understanding of the financial and administrative components of the department and company • Develop and demonstrate leadership and interpersonal skills, a strong work ethic, the desire to learn and excel, • Participate in achieving the daily and long term goals of the department • Assemble and evaluate research material from a number of sources; • Write reports for both internal and external utilization • Able to solve diverse problems (depending on which department the trainee is placed in) • Analyze data • Work in cross-functional teams

49. Internship Job summary: Internships participate in the maintenance of the facilities and contributes to the overall effectiveness of the facility staff by participating in efficient teamwork Job qualification and specification: • One year in university level • Students works full time for 3 months period (in the summer) • Out-going, confident personality • Fast-learner with great focus • Ability to work varied hours/days as business dictates • Ability to work together in a team • Ability to handle multiple tasks

50. Internship Job requirements and duties: • Obtain general work experience • Performs general tasks in the facility, office and other building interiors • Gain understanding of the facility management functions • Gain knowledge of BCP and it’s policies • Participate in achieving the daily and long term goals of the department • Any other duties as assigned by management