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Supply Chain Management: State of the IAM Technician

Supply Chain Management: State of the IAM Technician. Bill Haas, AAM Vice President, Education and Training Automotive Service Association. What did they need to know?. What do they need to know?. Yesterday or today – the knowledge base is the same:. Math

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Supply Chain Management: State of the IAM Technician

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  1. Supply Chain Management: State of the IAM Technician Bill Haas, AAM Vice President, Education and Training Automotive Service Association

  2. What did they need to know?

  3. What do they need to know?

  4. Yesterday or today – the knowledge base is the same: • Math • Science • Chemistry • Physics

  5. Yesterday or today – the skill sets are the same: • Reading Comprehension • Mechanical Aptitude • Critical Thinking

  6. The difference for today’s technician: • Electronics • Computers • Internet

  7. What does the technician need to do his/her job? • Information • Parts • Tools

  8. Who am I going to talk about? Average Repair Order of $330 VS. National Average of $166 Why is this important to you?

  9. Internet Access Shops with internet access 96 percent Access of DSL or cable 85 percent Access in Office 96 percent Service bays 62 percent Customer waiting 26 percent

  10. Internet Usage Order and track parts 75 percent E-mail 76 percent Product research 45 percent Training 38 percent Repair information 92 percent

  11. Most Important Factor When Selecting A/M Parts Extremely Important Very Important Important

  12. E-mail and Product Research Do you communicate via e-mail? Have you started to text? Do you recommend products for them to research?

  13. Web Based Training • Study of 575 companies • Top quarter invested $1595 on average per employee • Gross profit margins 24% higher • Income per employee 218% higher • Than companies in the bottom quarter that invested $128 on average per employee American Society for Training and Development

  14. Repair Information

  15. Beyond the Books… www.mitchell1.com www.iatn.net www.alldata.com www.identifix.com OEM Service Information Web Sites

  16. Immediate Issues for IAM Technician There is no legacy information for Hybrid, Plug-in Electric or Fuel Cell vehicles and existing knowledge does not transfer.

  17. Immediate Issues for IAM Technician Diagnosis will be critical to their future.

  18. Immediate Issues for IAM Technician Increase market share – raise car count.

  19. Immediate Issues for IAM Technician In just the first six months of 2010

  20. An Observation Too many manufacturers depend on someone else to represent your company to the service professional market, provide training and handle your problems. IT IS TIME TO FIND A BETTER WAY!

  21. Questions and Answers Bill HaasAutomotive Service Association800-272-7467 ext.222billh@asashop.org

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