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Discovery in Email Systems

Discovery in Email Systems. Duncan Ash March 19th, 2008. How did we get here?. The number of e-mails sent each day in the USA has tripled to 11.9 Billion since 1999 (Wall Street Journal 2004). Employees spend 2.2 hours each day reading and organising e-mail.

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Discovery in Email Systems

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  1. Discovery in Email Systems Duncan Ash March 19th, 2008

  2. How did we get here? • The number of e-mails sent each day in the USA has tripled to 11.9 Billion since 1999 (Wall Street Journal 2004). • Employees spend 2.2 hours each day reading and organising e-mail. • Users receive 7MB of email per day (Gartner). • Blackberry use puts a huge strain on systems. • It all costs a fortune to support.

  3. 1982 - Some things have changed…

  4. But legacy technology holds us back RFC 821 SIMPLE MAIL TRANSFER PROTOCOL Jonathan B. Postel August 1982 Information Sciences Institute University of Southern California 4676 Admiralty Way Marina del Rey, California 90291 (213) 822-1511

  5. Nobody thought about: • Identity management. • Authentication. • Security. • Retention Management. • Search.

  6. Distributed Architectures mean distributed data

  7. And this is what you got!

  8. So what should corporations do? The regulators think they should: • Know exactly what information they have. • Set retention policies. • Delete certain types of message after a period of time. Keep others. • Be able to recover any message sent by anybody…quickly. • Be able to respond to investigations in good time.

  9. Retention / Discovery • Legal teams can (eventually) define a document retention policy. • But, IT departments can’t enact it. • If you can’t find it, how can you delete it?

  10. Thank You! Duncan.ash@sybase.com 07977 257 114

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